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IT OutsourcingBPORPA

PUBLISHER: Data Bridge Market Research | PRODUCT CODE: 1258935

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PUBLISHER: Data Bridge Market Research | PRODUCT CODE: 1258935

NA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030

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Description

Table of Contents

List of Tables

North America Business Process Outsourcing (BPO) market is projected to register a CAGR of 8.3% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030.

Market Segmentation:

North America Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (U.S., Canada, and Mexico) Industry Trends and Forecast to 2030.

Some of the major factors contributing to the growth of the market are:

Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs

Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities

If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company.

Market Players

Some of the major players operating in the North America Business Process Outsourcing (BPO) market are:

Cognizant

Accenture

IBM Corporation

Capgemini

Infosys Limited

Concentrix Corporation

NTT DATA Corporation

Genpact

Conduent, Inc.

ADP, Inc.

HCL Technologies Limited

Wipro Limited

Tata Consultancy Services Limited

NCR Corporation

Sodexo

Amdocs

ExlService Holdings, Inc.

CBRE

Tech Mahindra Limited

TTEC

WNS (Holdings) Ltd.

SunTec Web Services Pvt. Ltd.

Invensis Technologies Pvt Ltd

Unity Communications

Intetics Inc.

eNoah

Plaxonic Technologies

Octopus Tech

Triniter

Helpware

Aidey

Intersa

Bukit BPO by BC

CPM International

Xterna

Show more

TABLE OF CONTENTS

1 INTRODUCTION 29

  • 1.1 OBJECTIVES OF THE STUDY 29
  • 1.2 MARKET DEFINITION 29
  • 1.3 OVERVIEW OF THE NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 29
  • 1.4 LIMITATIONS 32
  • 1.5 MARKETS COVERED 32

2 MARKET SEGMENTATION 38

  • 2.1 MARKETS COVERED 38
  • 2.2 GEOGRAPHICAL SCOPE 39
  • 2.3 YEARS CONSIDERED FOR THE STUDY 40
  • 2.4 CURRENCY AND PRICING 40
  • 2.5 DBMR TRIPOD DATA VALIDATION MODEL 41
  • 2.6 MULTIVARIATE MODELLING 44
  • 2.7 OUTSOURCING TYPE TIMELINE CURVE 45
  • 2.8 MARKET END-USER COVERAGE GRID 46
  • 2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 47
  • 2.10 DBMR MARKET POSITION GRID 48
  • 2.11 VENDOR SHARE ANALYSIS 50
  • 2.12 SECONDARY SOURCES 51
  • 2.13 ASSUMPTIONS 51

3 EXECUTIVE SUMMARY 52

4 PREMIUM INSIGHTS 55

  • 4.1 PORTERS ANALYSIS 56
  • 4.2 VALUE CHAIN ANALYSIS 57
  • 4.3 EVOLUTION 58

5 MARKET OVERVIEW 59

  • 5.1 DRIVERS 61
    • 5.1.1 INCREASING NEED FOR BUSINESS AGILITY 61
    • 5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 63
    • 5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 64
    • 5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 65
    • 5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 66
  • 5.2 RESTRAINTS 67
    • 5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 67
    • 5.2.2 STRINGENT GOVERNMENT REGULATIONS 67
  • 5.3 OPPORTUNITIES 68
    • 5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 68
    • 5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 69
    • 5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 70
    • 5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 70
  • 5.4 CHALLENGES 71
    • 5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 71
    • 5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 72
    • 5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 73

6 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 74

  • 6.1 OVERVIEW 75
  • 6.2 OFFSHORE 76
  • 6.3 ONSHORE 77
  • 6.4 NEARSHORE 77

7 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 79

  • 7.1 OVERVIEW 80
  • 7.2 VOICE PROCESSING 81
    • 7.2.1 INBOUND 82
    • 7.2.2 OUTBOUND 82
    • 7.2.3 SURVEY AND MARKET RESEARCH 82
  • 7.3 TELEMARKETING SERVICES 82
  • 7.4 IMAGE EDITING SERVICES 83
  • 7.5 VIRTUAL STAFFING SERVICES 84
  • 7.6 3D VISUALIZATION SERVICES 84
    • 7.6.1 3D ANIMATION 85
    • 7.6.2 CAD MODELING 85
    • 7.6.3 3D ILLUSTRATION 85
    • 7.6.4 3D DEVELOPMENT 86
    • 7.6.5 OTHERS 86
  • 7.7 OTHERS 86

8 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 87

  • 8.1 OVERVIEW 88
  • 8.2 CUSTOMER CARE 89
  • 8.3 FINANCE AND ACCOUNTING 90
    • 8.3.1 ORDER TO CASH 91
      • 8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 91
      • 8.3.1.2 ORDER MANAGEMENT AND BILLING 91
      • 8.3.1.3 ORDER TO CASH ANALYTICS 92
    • 8.3.2 PROCURE TO PAY 92
      • 8.3.2.1 ACCOUNTS PAYABLE 92
      • 8.3.2.2 EMPLOYEE DISBURSEMENTS 92
      • 8.3.2.3 ANALYTICS 92
      • 8.3.2.4 PROCESS SUPPORT 92
    • 8.3.3 RECORD TO REPORT 93
      • 8.3.3.1 GENERAL LEDGER 93
      • 8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 93
      • 8.3.3.3 COST ACCOUNTING & TREASURY 93
    • 8.3.4 FINANCIAL PLANNING & ANALYSIS 93
      • 8.3.4.1 BUDGETING AND FORECASTING 94
      • 8.3.4.2 BUSINESS METRICS AND TRACKING 94
      • 8.3.4.3 DECISION SUPPORT AND ANALYSIS 94
    • 8.3.5 LOGISTICS & WAREHOUSING 94
    • 8.3.6 TRANSPORTATION & VEHICLE LEASING 94
    • 8.3.7 COURIER SERVICES 94
    • 8.3.8 MOVING & RELOCATION 94
  • 8.4 TALENT AND HR SERVICES 95
    • 8.4.1 EMPLOYEE AND HR OPERATIONS 96
      • 8.4.1.1 PAYROLL AND PENSION 96
      • 8.4.1.2 EMPLOYEE SERVICES 96
      • 8.4.1.3 GOVERNMENT RELATION SERVICES 96
      • 8.4.1.4 WORKFORCE DATA ADMINISTRATION 96
      • 8.4.1.5 CW MANAGEMENT 96
        • 8.4.1.5.1 MASTER DATA MANAGEMENT 97
        • 8.4.1.5.2 VENDOR MANAGEMENT 97
        • 8.4.1.5.3 EXIT MANAGEMENT 97
    • 8.4.2 TALENT ACQUISITION AND DEVELOPMENT 97
      • 8.4.2.1 TALENT DEVELOPMENT 98
        • 8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 98
        • 8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 98
        • 8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 98
        • 8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 98
        • 8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 99
        • 8.4.2.1.6 COMPENSATION PLANNING 99
        • 8.4.2.1.7 OTHERS 99
      • 8.4.2.2 TALENT ACQUISITION 99
        • 8.4.2.2.1 WORKFORCE PLANNING 99
        • 8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 100
        • 8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 100
        • 8.4.2.2.4 HIRING CLEARANCES 100
        • 8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND NORTH AMERICA MOBILITY 100
        • 8.4.2.2.6 OTHERS 100
  • 8.5 SALES AND MARKETING 100
  • 8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 101
    • 8.6.1 PROCUREMENT ADMIN SUPPORT 102
    • 8.6.2 PROCUREMENT CONSULTING 102
  • 8.7 FACILITIES AND ADMINISTRATION 102
  • 8.8 PRODUCT ENGINEERING 103
  • 8.9 TRAINING 103
  • 8.10 OTHERS 104

9 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 105

  • 9.1 OVERVIEW 106
  • 9.2 CLOUD 107
  • 9.3 ON PREMISE 108

10 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 109

  • 10.1 OVERVIEW 110
  • 10.2 LARGE ENTERPRISES 111
  • 10.3 SMES 112

11 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 113

  • 11.1 OVERVIEW 114
  • 11.2 CAPTIVE 115
  • 11.3 THIRD PARTY 116

12 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 117

  • 12.1 OVERVIEW 118
  • 12.2 CONTRACT BASED 119
  • 12.3 BUNDLED SERVICES 120
  • 12.4 BEST-SHORE 120
  • 12.5 FEE FOR SERVICE 121

13 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 122

  • 13.1 OVERVIEW 123
  • 13.2 IT AND TELECOMMUNICATION 124
    • 13.2.1 CUSTOMER CARE 125
    • 13.2.2 FINANCE AND ACCOUNTING 125
    • 13.2.3 TALENT AND HR SERVICES 126
    • 13.2.4 SALES AND MARKETING 126
    • 13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 126
    • 13.2.6 FACILITIES AND ADMINISTRATION 126
    • 13.2.7 PRODUCT ENGINEERING 126
    • 13.2.8 TRAINING 126
    • 13.2.9 OTHERS 126
  • 13.3 MANUFACTURING 126
    • 13.3.1 CUSTOMER CARE 127
    • 13.3.2 FINANCE AND ACCOUNTING 127
    • 13.3.3 TALENT AND HR SERVICES 128
    • 13.3.4 SALES AND MARKETING 128
    • 13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 128
    • 13.3.6 FACILITIES AND ADMINISTRATION 128
    • 13.3.7 PRODUCT ENGINEERING 128
    • 13.3.8 TRAINING 128
    • 13.3.9 OTHERS 128
  • 13.4 BFSI 128
    • 13.4.1 CUSTOMER CARE 129
    • 13.4.2 FINANCE AND ACCOUNTING 129
    • 13.4.3 TALENT AND HR SERVICES 130
    • 13.4.4 SALES AND MARKETING 130
    • 13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 130
    • 13.4.6 FACILITIES AND ADMINISTRATION 130
    • 13.4.7 PRODUCT ENGINEERING 130
    • 13.4.8 TRAINING 130
    • 13.4.9 OTHERS 130
  • 13.5 GOVERNMENT & DEFENSE 130
    • 13.5.1 CUSTOMER CARE 131
    • 13.5.2 FINANCE AND ACCOUNTING 131
    • 13.5.3 TALENT AND HR SERVICES 132
    • 13.5.4 SALES AND MARKETING 132
    • 13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 132
    • 13.5.6 FACILITIES AND ADMINISTRATION 132
    • 13.5.7 PRODUCT ENGINEERING 132
    • 13.5.8 TRAINING 132
    • 13.5.9 OTHERS 132
  • 13.6 TRANSPORTATION AND LOGISTICS 132
    • 13.6.1 CUSTOMER CARE 133
    • 13.6.2 FINANCE AND ACCOUNTING 133
    • 13.6.3 TALENT AND HR SERVICES 134
    • 13.6.4 SALES AND MARKETING 134
    • 13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 134
    • 13.6.6 FACILITIES AND ADMINISTRATION 134
    • 13.6.7 PRODUCT ENGINEERING 134
    • 13.6.8 TRAINING 134
    • 13.6.9 OTHERS 134
  • 13.7 RETAIL AND E-COMMERCE 134
    • 13.7.1 CUSTOMER CARE 135
    • 13.7.2 FINANCE AND ACCOUNTING 135
    • 13.7.3 TALENT AND HR SERVICES 136
    • 13.7.4 SALES AND MARKETING 136
    • 13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 136
    • 13.7.6 FACILITIES AND ADMINISTRATION 136
    • 13.7.7 PRODUCT ENGINEERING 136
    • 13.7.8 TRAINING 136
    • 13.7.9 OTHERS 136
  • 13.8 TRAVEL AND HOSPITALITY 136
    • 13.8.1 CUSTOMER CARE 137
    • 13.8.2 FINANCE AND ACCOUNTING 137
    • 13.8.3 TALENT AND HR SERVICES 138
    • 13.8.4 SALES AND MARKETING 138
    • 13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 138
    • 13.8.6 FACILITIES AND ADMINISTRATION 138
    • 13.8.7 PRODUCT ENGINEERING 138
    • 13.8.8 TRAINING 138
    • 13.8.9 OTHERS 138
  • 13.9 HEALTHCARE 138
    • 13.9.1 CUSTOMER CARE 139
    • 13.9.2 FINANCE AND ACCOUNTING 139
    • 13.9.3 TALENT AND HR SERVICES 140
    • 13.9.4 SALES AND MARKETING 140
    • 13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 140
    • 13.9.6 FACILITIES AND ADMINISTRATION 140
    • 13.9.7 PRODUCT ENGINEERING 140
    • 13.9.8 TRAINING 140
    • 13.9.9 OTHERS 140
  • 13.10 ENERGY AND UTILITIES 140
    • 13.10.1 CUSTOMER CARE 141
    • 13.10.2 FINANCE AND ACCOUNTING 141
    • 13.10.3 TALENT AND HR SERVICES 142
    • 13.10.4 SALES AND MARKETING 142
    • 13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 142
    • 13.10.6 FACILITIES AND ADMINISTRATION 142
    • 13.10.7 PRODUCT ENGINEERING 142
    • 13.10.8 TRAINING 142
    • 13.10.9 OTHERS 142
  • 13.11 EDUCATION 142
    • 13.11.1 CUSTOMER CARE 143
    • 13.11.2 FINANCE AND ACCOUNTING 143
    • 13.11.3 TALENT AND HR SERVICES 144
    • 13.11.4 SALES AND MARKETING 144
    • 13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 144
    • 13.11.6 FACILITIES AND ADMINISTRATION 144
    • 13.11.7 PRODUCT ENGINEERING 144
    • 13.11.8 TRAINING 144
    • 13.11.9 OTHERS 144
  • 13.12 OTHERS 145

14 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 146

  • 14.1 NORTH AMERICA 147
    • 14.1.1 U.S. 164
    • 14.1.2 CANADA 177
    • 14.1.3 MEXICO 190

15 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 203

  • 15.1 COMPANY SHARE ANALYSIS: NORTH AMERICA 203
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17 COMPANY PROFILE 205

  • 17.1 ACCENTURE 205
    • 17.1.1 COMPANY SNAPSHOT 205
    • 17.1.2 REVENUE ANALYSIS 205
    • 17.1.3 SERVICE PORTFOLIO 206
    • 17.1.4 RECENT DEVELOPMENTS 206
  • 17.2 INFOSYS LIMITED 208
    • 17.2.1 COMPANY SNAPSHOT 208
    • 17.2.2 REVENUE ANALYSIS 208
    • 17.2.3 SERVICE PORTFOLIO 209
    • 17.2.4 RECENT DEVELOPMENTS 210
  • 17.3 CAPGEMINI 211
    • 17.3.1 COMPANY SNAPSHOT 211
    • 17.3.2 REVENUE ANALYSIS 211
    • 17.3.3 SERVICE PORTFOLIO 212
    • 17.3.4 RECENT DEVELOPMENTS 213
  • 17.4 IBM CORPORATION 214
    • 17.4.1 COMPANY SNAPSHOT 214
    • 17.4.2 REVENUE ANALYSIS 214
    • 17.4.3 SERVICE PORTFOLIO 215
    • 17.4.4 RECENT DEVELOPMENTS 216
  • 17.5 COGNIZANT 217
    • 17.5.1 COMPANY SNAPSHOT 217
    • 17.5.2 REVENUE ANALYSIS 217
    • 17.5.3 SERVICE PORTFOLIO 218
    • 17.5.4 RECENT DEVELOPMENTS 219
  • 17.6 ABINITIO CONSULTING SLU 220
    • 17.6.1 COMPANY SNAPSHOT 220
    • 17.6.2 SOLUTION PORTFOLIO 220
    • 17.6.3 RECENT DEVELOPMENT 220
  • 17.7 ADP, INC. 221
    • 17.7.1 COMPANY SNAPSHOT 221
    • 17.7.2 REVENUE ANALYSIS 221
    • 17.7.3 SOLUTION PORTFOLIO 222
    • 17.7.4 RECENT DEVELOPMENTS 222
  • 17.8 AIDEY 223
    • 17.8.1 COMPANY SNAPSHOT 223
    • 17.8.2 SERVICE PORTFOLIO 223
    • 17.8.3 RECENT DEVELOPMENTS 224
  • 17.9 ALAC ETOILE 225
    • 17.9.1 COMPANY SNAPSHOT 225
    • 17.9.2 SERVICES PORTFOLIO 225
    • 17.9.3 RECENT DEVELOPMENT 225
  • 17.10 AMDOCS 226
    • 17.10.1 COMPANY SNAPSHOT 226
    • 17.10.2 REVENUE ANALYSIS 226
    • 17.10.3 SERVICE PORTFOLIO 227
    • 17.10.4 RECENT DEVELOPMENTS 227
  • 17.11 BUKIT BPO BY BC 228
    • 17.11.1 COMPANY SNAPSHOT 228
    • 17.11.2 SERVICE PORTFOLIO 228
    • 17.11.3 RECENT DEVELOPMENT 228
  • 17.12 CALLGEST.NET 229
    • 17.12.1 COMPANY SNAPSHOT 229
    • 17.12.2 SOLUTION PORTFOLIO 229
    • 17.12.3 RECENT DEVELOPMENTS 230
  • 17.13 CBRE 231
    • 17.13.1 COMPANY SNAPSHOT 231
    • 17.13.2 REVENUE ANALYSIS 231
    • 17.13.3 SERVICES PORTFOLIO 232
    • 17.13.4 RECENT DEVELOPMENTS 232
  • 17.14 COGNODATA 233
    • 17.14.1 COMPANY SNAPSHOT 233
    • 17.14.2 SOLUTION PORTFOLIO 233
    • 17.14.3 RECENT DEVELOPMENT 233
  • 17.15 CONCENTRIX CORPORATION 234
    • 17.15.1 COMPANY SNAPSHOT 234
    • 17.15.2 REVENUE ANALYSIS 234
    • 17.15.3 SOLUTION PORTFOLIO 235
    • 17.15.4 RECENT DEVELOPMENTS 235
  • 17.16 CONDUENT, INC. 236
    • 17.16.1 COMPANY SNAPSHOT 236
    • 17.16.2 REVENUE ANALYSIS 236
    • 17.16.3 SOLUTION PORTFOLIO 237
    • 17.16.4 RECENT DEVELOPMENTS 237
  • 17.17 CPM INTERNATIONAL 238
    • 17.17.1 COMPANY SNAPSHOT 238
    • 17.17.2 SERVICE PORTFOLIO 238
    • 17.17.3 RECENT DEVELOPMENT 238
  • 17.18 DAEM DIRECCION Y ADMINISTRACION DE EMPRESAS, S.A. 239
    • 17.18.1 COMPANY SNAPSHOT 239
    • 17.18.2 SERVICE PORTFOLIO 239
    • 17.18.3 RECENT DEVELOPMENT 239
  • 17.19 DISYS 240
    • 17.19.1 COMPANY SNAPSHOT 240
    • 17.19.2 SOLUTIONS PORTFOLIO 240
    • 17.19.3 RECENT DEVELOPMENTS 241
  • 17.20 ENOAH 242
    • 17.20.1 COMPANY SNAPSHOT 242
    • 17.20.2 SERVICES PORTFOLIO 243
    • 17.20.3 RECENT DEVELOPMENT 243
  • 17.21 ESSENTIEL-OUTSOURCING 244
    • 17.21.1 COMPANY SNAPSHOT 244
    • 17.21.2 SERVICE PORTFOLIO 244
    • 17.21.3 RECENT DEVELOPMENT 244
  • 17.22 EXLSERVICE HOLDINGS, INC. 245
    • 17.22.1 COMPANY SNAPSHOT 245
    • 17.22.2 REVENUE ANALYSIS 246
    • 17.22.3 SERVICE PORTFOLIO 246
    • 17.22.4 RECENT DEVELOPMENTS 247
  • 17.23 GENPACT 248
    • 17.23.1 COMPANY SNAPSHOT 248
    • 17.23.2 REVENUE ANALYSIS 248
    • 17.23.3 SOLUTION PORTFOLIO 249
    • 17.23.4 RECENT DEVELOPMENTS 250
  • 17.24 GRUPO CMC. 251
    • 17.24.1 COMPANY SNAPSHOT 251
    • 17.24.2 SOLUTION PORTFOLIO 251
    • 17.24.3 RECENT DEVELOPMENT 251
  • 17.25 H2A 252
    • 17.25.1 COMPANY SNAPSHOT 252
    • 17.25.2 SOLUTION PORTFOLIO 252
    • 17.25.3 RECENT DEVELOPMENT 252
  • 17.26 HCL TECHNOLOGIES LIMITED 253
    • 17.26.1 COMPANY SNAPSHOT 253
    • 17.26.2 REVENUE ANALYSIS 253
    • 17.26.3 SERVICE PORTFOLIO 254
    • 17.26.4 RECENT DEVELOPMENTS 255
  • 17.27 HELPWARE 256
    • 17.27.1 COMPANY SNAPSHOT 256
    • 17.27.2 SERVICES PORTFOLIO 256
    • 17.27.3 RECENT DEVELOPMENTS 256
  • 17.28 HUMANIA BPO 257
    • 17.28.1 COMPANY SNAPSHOT 257
    • 17.28.2 SERVICES PORTFOLIO 257
    • 17.28.3 RECENT DEVELOPMENT 257
  • 17.29 INTERSA 258
    • 17.29.1 COMPANY SNAPSHOT 258
    • 17.29.2 SERVICE PORTFOLIO 258
    • 17.29.3 RECENT DEVELOPMENT 258
  • 17.30 INTETICS INC. 259
    • 17.30.1 COMPANY SNAPSHOT 259
    • 17.30.2 SOLUTIONS PORTFOLIO 259
    • 17.30.3 RECENT DEVELOPMENTS 260
  • 17.31 INVENSIS TECHNOLOGIES PVT. LTD. 261
    • 17.31.1 COMPANY SNAPSHOT 261
    • 17.31.2 SERVICE PORTFOLIO 261
    • 17.31.3 RECENT DEVELOPMENT 262
  • 17.32 MEDITERRANEAN CONSULTING 263
    • 17.32.1 COMPANY SNAPSHOT 263
    • 17.32.2 SOLUTION PORTFOLIO 263
    • 17.32.3 RECENT DEVELOPMENTS 264
  • 17.33 NCR CORPORATION 265
    • 17.33.1 COMPANY SNAPSHOT 265
    • 17.33.2 REVENUE ANALYSIS 265
    • 17.33.3 SERVICE PORTFOLIO 266
    • 17.33.4 RECENT DEVELOPMENTS 266
  • 17.34 NEWCO COMMUNICATIONS 267
    • 17.34.1 COMPANY SNAPSHOT 267
    • 17.34.2 SOLUTION PORTFOLIO 267
    • 17.34.3 RECENT DEVELOPMENTS 268
  • 17.35 NOVA BPO 269
    • 17.35.1 COMPANY SNAPSHOT 269
    • 17.35.2 SOLUTION PORTFOLIO 269
    • 17.35.3 RECENT DEVELOPMENT 269
  • 17.36 NTT DATA, INC. 270
    • 17.36.1 COMPANY SNAPSHOT 270
    • 17.36.2 REVENUE ANALYSIS 270
    • 17.36.3 SERVICES PORTFOLIO 271
    • 17.36.4 RECENT DEVELOPMENTS 271
  • 17.37 OCTOPUS TECH 272
    • 17.37.1 COMPANY SNAPSHOT 272
    • 17.37.2 SERVICES PORTFOLIO 272
    • 17.37.3 RECENT DEVELOPMENTS 273
  • 17.38 OUTSOURCIA 274
    • 17.38.1 COMPANY SNAPSHOT 274
    • 17.38.2 SERVICE PORTFOLIO 274
    • 17.38.3 RECENT DEVELOPMENT 275
  • 17.39 PARERA CONSULTING GROUP SL 276
    • 17.39.1 COMPANY SNAPSHOT 276
    • 17.39.2 SOLUTION PORTFOLIO 276
    • 17.39.3 RECENT DEVELOPMENT 276
  • 17.40 PLAXONIC TECHNOLOGIES 277
    • 17.40.1 COMPANY SNAPSHOT 277
    • 17.40.2 SERVICE PORTFOLIO 277
    • 17.40.3 RECENT DEVELOPMENT 278
  • 17.41 QUARNSTOMR & VANG 279
    • 17.41.1 COMPANY SNAPSHOT 279
    • 17.41.2 SOLUTION PORTFOLIO 279
    • 17.41.3 RECENT DEVELOPMENT 280
  • 17.42 SODEXO 281
    • 17.42.1 COMPANY SNAPSHOT 281
    • 17.42.2 REVENUE ANALYSIS 281
    • 17.42.3 SERVICE PORTFOLIO 282
    • 17.42.4 RECENT DEVELOPMENTS 282
  • 17.43 SUNTEC WEB SERVICES PVT. LTD. 283
    • 17.43.1 COMPANY SNAPSHOT 283
    • 17.43.2 SERVICE PORTFOLIO 283
    • 17.43.3 RECENT DEVELOPMENTS 284
  • 17.44 TATA CONSULTANCY SERVICES LIMITED 285
    • 17.44.1 COMPANY SNAPSHOT 285
    • 17.44.2 REVENUE ANALYSIS 285
    • 17.44.3 SERVICE PORTFOLIO 286
    • 17.44.4 RECENT DEVELOPMENTS 286
  • 17.45 TDCX 287
    • 17.45.1 COMPANY SNAPSHOT 287
    • 17.45.2 REVENUE ANALYSIS 288
    • 17.45.3 SERVICE PORTFOLIO 288
    • 17.45.4 RECENT DEVELOPMENTS 289
  • 17.46 TECH MAHINDRA LIMITED. 290
    • 17.46.1 COMPANY SNAPSHOT 290
    • 17.46.2 REVENUE ANALYSIS 290
    • 17.46.3 SERVICE PORTFOLIO 291
    • 17.46.4 RECENT DEVELOPMENTS 291
  • 17.47 TRIA HORA 292
    • 17.47.1 COMPANY SNAPSHOT 292
    • 17.47.2 SERVICE PORTFOLIO 292
    • 17.47.3 RECENT DEVELOPMENT 292
  • 17.48 TRINITER 293
    • 17.48.1 COMPANY SNAPSHOT 293
    • 17.48.2 SERVICE PORTFOLIO 293
    • 17.48.3 RECENT DEVELOPMENT 293
  • 17.49 TTEC 294
    • 17.49.1 COMPANY SNAPSHOT 294
    • 17.49.2 REVENUE ANALYSIS 294
    • 17.49.3 SERVICE PORTFOLIO 295
    • 17.49.4 RECENT DEVELOPMENTS 295
  • 17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 297
    • 17.50.1 COMPANY SNAPSHOT 297
    • 17.50.2 SERVICE PORTFOLIO 297
    • 17.50.3 RECENT DEVELOPMENT 297
  • 17.51 UNITY COMMUNICATIONS 298
    • 17.51.1 COMPANY SNAPSHOT 298
    • 17.51.2 SERVICE PORTFOLIO 298
    • 17.51.3 RECENT DEVELOPMENTS 298
  • 17.52 WALLNER GROUP 299
    • 17.52.1 COMPANY SNAPSHOT 299
    • 17.52.2 SERVICE PORTFOLIO 299
  • 17.53 WEBHELP 300
    • 17.53.1 COMPANY SNAPSHOT 300
    • 17.53.2 SOLUTION PORTFOLIO 300
    • 17.53.3 RECENT DEVELOPMENTS 301
  • 17.54 WIPRO LIMITED 302
    • 17.54.1 COMPANY SNAPSHOT 302
    • 17.54.2 REVENUE ANALYSIS 302
    • 17.54.3 SERVICE PORTFOLIO 303
    • 17.54.4 RECENT DEVELOPMENTS 304
  • 17.55 WNS (HOLDINGS) LTD. 305
    • 17.55.1 COMPANY SNAPSHOT 305
    • 17.55.2 REVENUE ANALYSIS 306
    • 17.55.3 SOLUTION PORTFOLIO 306
    • 17.55.4 RECENT DEVELOPMENTS 307
  • 17.56 XTERNA 308
    • 17.56.1 COMPANY SNAPSHOT 308
    • 17.56.2 SERVICE PORTFOLIO 308
    • 17.56.3 RECENT DEVELOPMENT 308

18 QUESTIONNAIRE 309

19 RELATED REPORTS 314

LIST OF TABLES

  • TABLE 1 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 76
  • TABLE 2 NORTH AMERICA OFFSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 76
  • TABLE 3 NORTH AMERICA ONSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 77
  • TABLE 4 NORTH AMERICA NEARSHORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 78
  • TABLE 5 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 81
  • TABLE 6 NORTH AMERICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 81
  • TABLE 7 NORTH AMERICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 82
  • TABLE 8 NORTH AMERICA TELEMARKETING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 83
  • TABLE 9 NORTH AMERICA IMAGE EDITING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 83
  • TABLE 10 NORTH AMERICA VIRTUAL STAFFING SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 84
  • TABLE 11 NORTH AMERICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 85
  • TABLE 12 NORTH AMERICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 85
  • TABLE 13 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 89
  • TABLE 14 NORTH AMERICA CUSTOMER CARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 89
  • TABLE 15 NORTH AMERICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 90
  • TABLE 16 NORTH AMERICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 91
  • TABLE 17 NORTH AMERICA ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 91
  • TABLE 18 NORTH AMERICA PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 92
  • TABLE 19 NORTH AMERICA RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 93
  • TABLE 20 NORTH AMERICA FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 94
  • TABLE 21 NORTH AMERICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 95
  • TABLE 22 NORTH AMERICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 95
  • TABLE 23 NORTH AMERICA EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 96
  • TABLE 24 NORTH AMERICA CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 97
  • TABLE 25 NORTH AMERICA TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 97
  • TABLE 26 NORTH AMERICA TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 98
  • TABLE 27 NORTH AMERICA TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 99
  • TABLE 28 NORTH AMERICA SALES AND MARKETING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 101
  • TABLE 29 NORTH AMERICA SOURCING, PROCUREMENT AND SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 101
  • TABLE 30 NORTH AMERICA SOURCING, PROCUREMENT AND SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 102
  • TABLE 31 NORTH AMERICA FACILITIES AND ADMINISTRATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 102
  • TABLE 32 NORTH AMERICA PRODUCT ENGINEERING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 103
  • TABLE 33 NORTH AMERICA TRAINING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 104
  • TABLE 34 NORTH AMERICA OTHERS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 104
  • TABLE 35 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 107
  • TABLE 36 NORTH AMERICA CLOUD IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 107
  • TABLE 37 NORTH AMERICA ON PREMISE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 108
  • TABLE 38 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 111
  • TABLE 39 NORTH AMERICA LARGE ENTERPRISES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 111
  • TABLE 40 NORTH AMERICA SMES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 112
  • TABLE 41 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 115
  • TABLE 42 NORTH AMERICA CAPTIVE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 115
  • TABLE 43 NORTH AMERICA THIRD PARTY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 116
  • TABLE 44 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 119
  • TABLE 45 NORTH AMERICA CONTRACT BASED IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 119
  • TABLE 46 NORTH AMERICA BUNDLED SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 120
  • TABLE 47 NORTH AMERICA BEST-SHORE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 121
  • TABLE 48 NORTH AMERICA FEE FOR SERVICE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 121
  • TABLE 49 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 124
  • TABLE 50 NORTH AMERICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 125
  • TABLE 51 NORTH AMERICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 125
  • TABLE 52 NORTH AMERICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 127
  • TABLE 53 NORTH AMERICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 127
  • TABLE 54 NORTH AMERICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 129
  • TABLE 55 NORTH AMERICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 129
  • TABLE 56 NORTH AMERICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 131
  • TABLE 57 NORTH AMERICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 131
  • TABLE 58 NORTH AMERICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 133
  • TABLE 59 NORTH AMERICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 133
  • TABLE 60 NORTH AMERICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 135
  • TABLE 61 NORTH AMERICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 135
  • TABLE 62 NORTH AMERICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 137
  • TABLE 63 NORTH AMERICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 137
  • TABLE 64 NORTH AMERICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 139
  • TABLE 65 NORTH AMERICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 139
  • TABLE 66 NORTH AMERICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 141
  • TABLE 67 NORTH AMERICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 141
  • TABLE 68 NORTH AMERICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 143
  • TABLE 69 NORTH AMERICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 143
  • TABLE 70 NORTH AMERICA OTHERS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION, 2021-2030 (USD MILLION) 145
  • TABLE 71 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY, 2021-2030 (USD MILLION) 151
  • TABLE 72 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 151
  • TABLE 73 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 151
  • TABLE 74 NORTH AMERICA VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 152
  • TABLE 75 NORTH AMERICA 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 152
  • TABLE 76 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 152
  • TABLE 77 NORTH AMERICA FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 153
  • TABLE 78 NORTH AMERICA ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 153
  • TABLE 79 NORTH AMERICA PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 153
  • TABLE 80 NORTH AMERICA RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 154
  • TABLE 81 NORTH AMERICA FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 154
  • TABLE 82 NORTH AMERICA TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 154
  • TABLE 83 NORTH AMERICA EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 155
  • TABLE 84 NORTH AMERICA CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 155
  • TABLE 85 NORTH AMERICA TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 155
  • TABLE 86 NORTH AMERICA TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 156
  • TABLE 87 NORTH AMERICA TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 156
  • TABLE 88 NORTH AMERICA SOURCING, PROCUREMENT & SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 157
  • TABLE 89 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 157
  • TABLE 90 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 157
  • TABLE 91 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 157
  • TABLE 92 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 158
  • TABLE 93 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 158
  • TABLE 94 NORTH AMERICA IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 159
  • TABLE 95 NORTH AMERICA MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 159
  • TABLE 96 NORTH AMERICA BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 160
  • TABLE 97 NORTH AMERICA GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 160
  • TABLE 98 NORTH AMERICA TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 161
  • TABLE 99 NORTH AMERICA RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 161
  • TABLE 100 NORTH AMERICA TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 162
  • TABLE 101 NORTH AMERICA HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 162
  • TABLE 102 NORTH AMERICA ENERGY AND UTILITIES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 163
  • TABLE 103 NORTH AMERICA EDUCATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 163
  • TABLE 104 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE, 2021-2030 (USD MILLION) 164
  • TABLE 105 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE, 2021-2030 (USD MILLION) 164
  • TABLE 106 U.S. VOICE PROCESSING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 164
  • TABLE 107 U.S. 3D VISUALIZATION SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE, 2021-2030 (USD MILLION) 165
  • TABLE 108 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 165
  • TABLE 109 U.S. FINANCE AND ACCOUNTING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 166
  • TABLE 110 U.S. ORDER TO CASH IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 166
  • TABLE 111 U.S. PROCURE TO PAY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 166
  • TABLE 112 U.S. RECORD TO REPORT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 167
  • TABLE 113 U.S. FINANCIAL PLANNING & ANALYSIS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 167
  • TABLE 114 U.S. TALENT AND HR SERVICES IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 167
  • TABLE 115 U.S. EMPLOYEE AND HR OPERATIONS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 168
  • TABLE 116 U.S. CW MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 168
  • TABLE 117 U.S. TALENT ACQUISITION AND DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 168
  • TABLE 118 U.S. TALENT DEVELOPMENT IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 169
  • TABLE 119 U.S. TALENT ACQUISITION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 169
  • TABLE 120 U.S. SOURCING, PROCUREMENT & SUPPLY CHAIN IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 170
  • TABLE 121 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE, 2021-2030 (USD MILLION) 170
  • TABLE 122 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE, 2021-2030 (USD MILLION) 170
  • TABLE 123 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP, 2021-2030 (USD MILLION) 170
  • TABLE 124 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH, 2021-2030 (USD MILLION) 171
  • TABLE 125 U.S. BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER, 2021-2030 (USD MILLION) 171
  • TABLE 126 U.S. IT AND TELECOMMUNICATION IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 172
  • TABLE 127 U.S. MANUFACTURING IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 172
  • TABLE 128 U.S. BFSI IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 173
  • TABLE 129 U.S. GOVERNMENT & DEFENSE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 173
  • TABLE 130 U.S. TRANSPORTATION AND LOGISTICS IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 174
  • TABLE 131 U.S. RETAIL AND E-COMMERCE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 174
  • TABLE 132 U.S. TRAVEL AND HOSPITALITY IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 175
  • TABLE 133 U.S. HEALTHCARE IN BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION, 2021-2030 (USD MILLION) 175

LIST OF FIGURES

  • FIGURE 1 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION 38
  • FIGURE 2 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DATA TRIANGULATION 41
  • FIGURE 3 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DROC ANALYSIS 42
  • FIGURE 4 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: NORTH AMERICA VS REGIONAL MARKET ANALYSIS 43
  • FIGURE 5 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY RESEARCH ANALYSIS 43
  • FIGURE 6 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MULTIVARIATE MODELLING 44
  • FIGURE 7 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: OUTSOURCING TYPE TIMELINE CURVE 45
  • FIGURE 8 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: MARKET END-USER COVERAGE GRID 46
  • FIGURE 9 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: INTERVIEW DEMOGRAPHICS 47
  • FIGURE 10 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: DBMR MARKET POSITION GRID 48
  • FIGURE 11 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: VENDOR SHARE ANALYSIS 50
  • FIGURE 12 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SEGMENTATION 54
  • FIGURE 13 INCREASING NEED FOR BUSINESS AGILITY IS EXPECTED TO DRIVE THE NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET GROWTH IN THE FORECAST PERIOD 55
  • FIGURE 14 THE OFFSHORE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE OF THE NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET IN 2023 & 2030 55
  • FIGURE 15 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES OF NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 60
  • FIGURE 16 SUPPORT FOR BUSINESS AGILITY FROM VARIOUS BUSINESS DEPARTMENTS 62
  • FIGURE 17 CHANGES IN ORGANIZATION FOR AGILITY 62
  • FIGURE 18 PUBLIC CLOUD ADOPTION FOR BUSINESS OPERATIONS 65
  • FIGURE 19 AI ADOPTION RATES AROUND THE GLOBE 69
  • FIGURE 20 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING TYPE, 2022 75
  • FIGURE 21 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY SERVICE, 2022 80
  • FIGURE 22 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY APPLICATION, 2022 88
  • FIGURE 23 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY DEPLOYMENT MODE, 2022 106
  • FIGURE 24 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY ORGANIZATION SIZE, 2022 110
  • FIGURE 25 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OWNERSHIP, 2022 114
  • FIGURE 26 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY OUTSOURCING APPROACH, 2022 118
  • FIGURE 27 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY END USER, 2022 123
  • FIGURE 28 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: SNAPSHOT (2022) 147
  • FIGURE 29 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2022) 149
  • FIGURE 30 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2023 & 2030) 149
  • FIGURE 31 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY COUNTRY (2022 & 2030) 150
  • FIGURE 32 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: BY TYPE (2023-2030) 150
  • FIGURE 33 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET:2022 (%) 203
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