Cover Image
Market Research Report

Middle East and Africa Call Center Platforms Market - Industry Trends and Forecast to 2027

Published by Data Bridge Market Research Private Limited Product code 919177
Published Content info 100 Pages
Delivery time: 1-2 business days
Price
Back to Top
Middle East and Africa Call Center Platforms Market - Industry Trends and Forecast to 2027
Published: November 1, 2019 Content info: 100 Pages
Description

Middle East and Africa call center platforms market is expected to reach a healthy CAGR in the forecast period of 2020 to 2027. The new market report contains data for historic year 2018, the base year of calculation is 2019 and the forecast period is 2020 to 2027.

Market Segmentation

Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise, Hybrid and Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Country (Saudi Arabia, U.A.E, Egypt, Israel, South Africa, Rest of Middle East and Africa)

Some of the major factors contributing to growth of the Middle East and Africa call center platforms market are:

  • Rising usage of omni channel communications
  • Increasing call centers software

Key Market Players

The key market players for Middle East and Africa call center platforms market are listed below:

  • IBM Corporation
  • Oracle
  • SAP SE
  • Nuance Communications, Inc.
  • Amazon Web Service, Inc.
  • Avaamo, Talkdesk, Inc
  • Creative Virtual Ltd.
  • Aspect Software Inc
  • VICIhost, Dixa
  • DIALPAD, INC
  • Aavaz, Five9, Inc
  • Avaya Inc.
  • NICE inContact
  • Zendesk
  • Genesys
  • Mitel Networks Corp
  • Cisco
  • 8x8, Inc.
Table of Contents

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
  • 1.3 OVERVIEW OF MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET
  • 1.4 LIMITATIONS
  • 1.5 MARKETS COVERED

2 MARKET SEGMENTATION

  • 2.1 MARKETS COVERED
  • 2.2 GEOGRAPHICAL SCOPE
  • 2.3 YEARS CONSIDERED FOR THE STUDY
  • 2.4 CURRENCY AND PRICING
  • 2.5 DBMR TRIPOD DATA VALIDATION MODEL
  • 2.6 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS
  • 2.7 DBMR MARKET POSITION GRID
  • 2.8 MULTIVARIATE MODELING
  • 2.9 PRODUCTS LIFELINE CURVE
  • 2.10 SECONDARY SOURCES
  • 2.11 ASSUMPTIONS

3 MARKET OVERVIEW

  • 3.1 DRIVERS
    • 3.1.1 GROWING INVESTMENT IN NEW DIGITAL TECHNOLOGIES
    • 3.1.2 GROWING UTILIZATION OF OMNICHANNEL COMMUNICATIONS FOR IMPROVING THE CUSTOMER SATISFACTION
    • 3.1.3 ADPOTION OF CALL CENTER SOFTWARE ACROSS VARIOUS INDUSTRIES
  • 3.2 RESTRAINT
    • 3.2.1 DIFFICULT TO INTEGRATE WITH LEGACY SYSTEMS
  • 3.3 OPPORTUNITIES
    • 3.3.1 GROWING USAGE OF SOCIAL MEDIA IN BUSINESS
    • 3.3.2 ADVANCEMENTS IN TECHNOLOGIES SUCH AS ARTIFICIAL INTELLIGENCE AND VOICE ANALYTICS
  • 3.4 CHALLENGE
    • 3.4.1 CONSTANT NEED TO TRAIN CONTACT CENTER EMPLOYEES DUE TO HIGH ATTRITION RATE

4 EXECUTIVE SUMMARY

5 PREMIUM INSIGHTS

6 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING

  • 6.1 OVERVIEW
  • 6.2 SOFTWARE
    • 6.2.1 INTERACTIVE VOICE RESPONSE (IVR)
    • 6.2.2 AUTOMATIC CALL DISTRIBUTION (ACD)
    • 6.2.3 COMPUTER TELEPHONY INTEGRATION (CTI)
    • 6.2.4 DIALER
      • 6.2.4.1 PREDICTIVE DIALER
      • 6.2.4.2 PARALLEL PREDICTIVE DIALER (PPD)
      • 6.2.4.3 PROGRESSIVE DIALER
      • 6.2.4.4 PREVIEW DIALER
    • 6.2.5 CALL CENTER MONITORING
    • 6.2.6 CUSTOMER COLLABORATION
    • 6.2.7 CALL RECORDING
    • 6.2.8 WORKFORCE OPTIMIZATION
    • 6.2.9 REPORT ANALYTICS
    • 6.2.10 OTHERS
  • 6.3 SERVICE
    • 6.3.1 MANAGED SERVICE
    • 6.3.2 PROFESSIONAL SERVICE
      • 6.3.2.1 TRAINING & CONSULTING
      • 6.3.2.2 INTEGRATION & IMPLEMENTATION
      • 6.3.2.3 SUPPORT & MAINTENANCE

7 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM

  • 7.1 OVERVIEW
  • 7.2 OUTBOUND DIALER
  • 7.3 INBOUND VOICE
  • 7.4 WEB CHAT
  • 7.5 OMNICHANNEL AGENT
  • 7.6 SOCIAL MEDIA
  • 7.7 E-MAILS
  • 7.8 MESSAGING
  • 7.9 OTHER

8 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL

  • 8.1 OVERVIEW
  • 8.2 CLOUD
  • 8.3 ON-PREMISE
  • 8.4 HYBRID

9 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE

  • 9.1 OVERVIEW
  • 9.2 LARGE ORGANIZATION
  • 9.3 SMALL & MEDIUM ORGANIZATION

10 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY

  • 10.1 OVERVIEW
  • 10.2 IT AND TELECOMMUNICATION
    • 10.2.1 SOFTWARE
    • 10.2.2 SERVICE
  • 10.3 BANKING, FINANCIAL SERVICE AND INSURANCE
    • 10.3.1 SOFTWARE
    • 10.3.2 SERVICE
  • 10.4 RETAIL
    • 10.4.1 SOFTWARE
    • 10.4.2 SERVICE
  • 10.5 HEALTHCARE
    • 10.5.1 SOFTWARE
    • 10.5.2 SERVICE
  • 10.6 GOVERNMENT
    • 10.6.1 SOFTWARE
    • 10.6.2 SERVICE
  • 10.7 TRAVEL & HOSPITALITY
    • 10.7.1 SOFTWARE
    • 10.7.2 SERVICE
  • 10.8 TRANSPORT & LOGISTICS
    • 10.8.1 SOFTWARE
    • 10.8.2 SERVICE
  • 10.9 MEDIA & ENTERTAINMENT
    • 10.9.1 SOFTWARE
    • 10.9.2 SERVICE
  • 10.10 EDUCATION
    • 10.10.1 SOFTWARE
    • 10.10.2 SERVICE
  • 10.11 MANUFACTURING
    • 10.11.1 SOFTWARE
    • 10.11.2 SERVICE
  • 10.12 ENERGY & UTILITIES
    • 10.12.1 SOFTWARE
    • 10.12.2 SERVICE
  • 10.13 OTHERS

11 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY GEOGRAPHY

  • 11.1 MIDDLE EAST AND AFRICA
    • 11.1.1 SAUDI ARABIA
    • 11.1.2 U.A.E.
    • 11.1.3 SOUTH AFRICA
    • 11.1.4 EGYPT
    • 11.1.5 ISRAEL
    • 11.1.6 REST OF MIDDLE EAST AND AFRICA

12 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, COMPANY LANDSCAPE

  • 12.1 COMPANY SHARE ANALYSIS: MIDDLE EAST AND AFRICA

13 COMPANY PROFILE

  • 13.1 IBM CORPORATION
    • 13.1.1 COMPANY SNAPSHOT
    • 13.1.2 REVENUE ANALYSIS
    • 13.1.3 COMPANY SHARE ANALYSIS
    • 13.1.4 SOLUTION PORTFOLIO
    • 13.1.5 RECENT DEVELOPMENTS
  • 13.2 GENESYS
    • 13.2.1 COMPANY SNAPSHOT
    • 13.2.2 COMPANY SHARE ANALYSIS
    • 13.2.3 SOFTWARE PORTFOLIO
    • 13.2.4 RECENT DEVELOPMENT
  • 13.3 FIVE9, INC.
    • 13.3.1 COMPANY SNAPSHOT
    • 13.3.2 PRODUCT ANALYSIS
    • 13.3.3 COMPANY SHARE ANALYSIS
    • 13.3.4 PRODUCT PORTFOLIO
    • 13.3.5 RECENT DEVELOPMENT
  • 13.4 NICE INCONTACT
    • 13.4.1 COMPANY SNAPSHOT
    • 13.4.2 COMPANY SHARE ANALYSIS
    • 13.4.3 SOLUTION PORTFOLIO
    • 13.4.4 RECENT DEVELOPMENT
  • 13.5 CISCO SYSTEMS, INC.
    • 13.5.1 COMPANY SNAPSHOT
    • 13.5.2 PRODUCT ANALYSIS
    • 13.5.3 COMPANY SHARE ANALYSIS
    • 13.5.4 PRODUCT PORTFOLIO
    • 13.5.5 RECENT DEVELOPMENT
  • 13.6 AAVAZ
    • 13.6.1 COMPANY SNAPSHOT
    • 13.6.2 PRODUCT PORTFOLIO
    • 13.6.3 RECENT DEVELOPMENT
  • 13.7 AMAZON WEB SERVICE, INC.
    • 13.7.1 COMPANY SNAPSHOT
    • 13.7.2 SERVICE PORTFOLIO
    • 13.7.3 RECENT DEVELOPMENT
  • 13.8 AMEYO
    • 13.8.1 COMPANY SNAPSHOT
    • 13.8.2 SOLUTION PORTFOLIO
    • 13.8.3 RECENT DEVELOPMENT
  • 13.9 ASPECT SOFTWARE, INC.
    • 13.9.1 COMPANY SNAPSHOT
    • 13.9.2 PRODUCT PORTFOLIO
    • 13.9.3 RECENT DEVELOPMENT
  • 13.10 AVAYA INC.
    • 13.10.1 COMPANY SNAPSHOT
    • 13.10.2 PRODUCT ANALYSIS
    • 13.10.3 PRODUCT PORTFOLIO
    • 13.10.4 RECENT DEVELOPMENT
  • 13.11 CREATIVE VIRTUAL LTD.
    • 13.11.1 COMPANY SNAPSHOT
    • 13.11.2 SOLUTION PORTFOLIO
    • 13.11.3 RECENT DEVELOPMENT
  • 13.12 DIALPAD, INC
    • 13.12.1 COMPANY SNAPSHOT
    • 13.12.2 PRODUCT PORTFOLIO
    • 13.12.3 RECENT DEVELOPMENT
  • 13.13 DIXA
    • 13.13.1 COMPANY SNAPSHOT
    • 13.13.2 SOLUTION PORTFOLIO
    • 13.13.3 RECENT DEVELOPMENT

  • 13.14 MITEL NETWORKS CORP
    • 13.14.1 COMPANY SNAPSHOT
    • 13.14.2 PRODUCT PORTFOLIO
    • 13.14.3 RECENT DEVELOPMENT
  • 13.15 NUANCE COMMUNICATIONS, INC.
    • 13.15.1 COMPANY SNAPSHOT
    • 13.15.2 REVENUE ANALYSIS
    • 13.15.3 SOLUTION PORTFOLIO
    • 13.15.4 RECENT DEVELOPMENT
  • 13.16 0RACLE
    • 13.16.1 COMPANY SNAPSHOT
    • 13.16.2 REVENUE ANALYSIS
    • 13.16.3 SERVICE PORTFOLIO
    • 13.16.4 RECENT DEVELOPMENTS
  • 13.17 SAP SE
    • 13.17.1 COMPANY SNAPSHOT
    • 13.17.2 REVENUE ANALYSIS
    • 13.17.3 PRODUCT PORTFOLIO
    • 13.17.4 RECENT DEVELOPMENT
  • 13.18 TALKDESK, INC.
    • 13.18.1 COMPANY SNAPSHOT
    • 13.18.2 PRODUCT PORTFOLIO
    • 13.18.3 RECENT DEVELOPMENTS
  • 13.19 VICIHOST
    • 13.19.1 COMPANY SNAPSHOT
    • 13.19.2 SOLUTION PORTFOLIO
    • 13.19.3 RECENT DEVELOPMENT
  • 13.20 ZENDESK
    • 13.20.1 COMPANY SNAPSHOT
    • 13.20.2 PRODUCT ANALYSIS
    • 13.20.3 PRODUCT PORTFOLIO
    • 13.20.4 RECENT DEVELOPMENT
  • 13.21 8X8, INC
    • 13.21.1 COMPANY SNAPSHOT
    • 13.21.2 PRODUCT ANALYSIS
    • 13.21.3 SOLUTION PORTFOLIO
    • 13.21.4 RECENT DEVELOPMENT

14 SWOT & DBMR ANALYSIS

  • 14.1 SWOT ANALYSIS
  • 14.2 DATA BRIDGE MARKET RESEARCH (DBMR) ANALYSIS

15 CONCLUSION

16 QUESTIONNAIRE

17 RELATED REPORTS

LIST OF TABLES

  • TABLE 1 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 2 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 3 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 4 MIDDLE EAST AND AFRICA DIALER IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 5 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 6 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 7 MIDDLE EAST AND AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 8 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 9 MIDDLE EAST AND AFRICA OUTBOUND DIALER IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 10 MIDDLE EAST AND AFRICA INBOUND VOICE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 11 MIDDLE EAST AND AFRICA WEB CHAT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 12 MIDDLE EAST AND AFRICA OMNICHANNEL AGENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 13 MIDDLE EAST AND AFRICA SOCIAL MEDIA IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 14 MIDDLE EAST AND AFRICA E-MAILS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 15 MIDDLE EAST AND AFRICA MESSAGING IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 16 MIDDLE EAST AND AFRICA OTHER IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 17 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 18 MIDDLE EAST AND AFRICA CLOUD IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 19 MIDDLE EAST AND AFRICA ON-PREMISE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 20 MIDDLE EAST AND AFRICA HYBRID IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 21 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 22 MIDDLE EAST AND AFRICA LARGE ORGANIZATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 23 MIDDLE EAST AND AFRICA SMALL & MEDIUM ORGANIZATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 24 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 25 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 26 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 27 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 28 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 29 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 30 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 31 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 32 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 33 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 34 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 35 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 36 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 37 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 38 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 39 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 40 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 41 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 42 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 43 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 44 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 45 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 46 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 47 MIDDLE EAST AND AFRICA OTHERS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 48 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY COUNTRY, 2018-2027 (USD MILLION)
  • TABLE 49 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 50 MIDDLE EAST AND AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 51 MIDDLE EAST AND AFRICA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 52 MIDDLE EAST AND AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 53 MIDDLE EAST AND AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 54 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 55 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 56 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 57 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 58 MIDDLE EAST AND AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 59 MIDDLE EAST AND AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 60 MIDDLE EAST AND AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 61 MIDDLE EAST AND AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 62 MIDDLE EAST AND AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 63 MIDDLE EAST AND AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 64 MIDDLE EAST AND AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 65 MIDDLE EAST AND AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 66 MIDDLE EAST AND AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 67 MIDDLE EAST AND AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 68 MIDDLE EAST AND AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 69 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 70 SAUDI ARABIA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 71 SAUDI ARABIA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 72 SAUDI ARABIA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 73 SAUDI ARABIA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 74 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 75 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 76 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 77 SAUDI ARABIA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 78 SAUDI ARABIA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 79 SAUDI ARABIA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 80 SAUDI ARABIA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 81 SAUDI ARABIA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 82 SAUDI ARABIA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 83 SAUDI ARABIA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 84 SAUDI ARABIA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 85 SAUDI ARABIA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 86 SAUDI ARABIA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 87 SAUDI ARABIA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 88 SAUDI ARABIA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 89 U.A.E. CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)
  • TABLE 90 U.A.E. SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 91 U.A.E. DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 92 U.A.E. SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 93 U.A.E. PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 94 U.A.E. CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 95 U.A.E. CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 96 U.A.E. CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 97 U.A.E. CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 98 U.A.E. IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 99 U.A.E. BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 100 U.A.E. RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 101 U.A.E. HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 102 U.A.E. GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 103 U.A.E. TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 104 U.A.E. TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 105 U.A.E. MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 106 U.A.E. EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 107 U.A.E. MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 108 U.A.E. ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 109 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 110 SOUTH AFRICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 111 SOUTH AFRICA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 112 SOUTH AFRICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 113 SOUTH AFRICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 114 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 115 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 116 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 117 SOUTH AFRICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 118 SOUTH AFRICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 119 SOUTH AFRICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 120 SOUTH AFRICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 121 SOUTH AFRICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 122 SOUTH AFRICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 123 SOUTH AFRICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 124 SOUTH AFRICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 125 SOUTH AFRICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 126 SOUTH AFRICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 127 SOUTH AFRICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 128 SOUTH AFRICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 129 EGYPT CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)
  • TABLE 130 EGYPT SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 131 EGYPT DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 132 EGYPT SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 133 EGYPT PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 134 EGYPT CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 135 EGYPT CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 136 EGYPT CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 137 EGYPT CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 138 EGYPT IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 139 EGYPT BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 140 EGYPT RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 141 EGYPT HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 142 EGYPT GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 143 EGYPT TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 144 EGYPT TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 145 EGYPT MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 146 EGYPT EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 147 EGYPT MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 148 EGYPT ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 149 ISRAEL CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)
  • TABLE 150 ISRAEL SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 151 ISRAEL DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 152 ISRAEL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 153 ISRAEL PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 154 ISRAEL CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 155 ISRAEL CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 156 ISRAEL CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 157 ISRAEL CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 158 ISRAEL IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 159 ISRAEL BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 160 ISRAEL RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 161 ISRAEL HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 162 ISRAEL GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 163 ISRAEL TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 164 ISRAEL TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 165 ISRAEL MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 166 ISRAEL EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 167 ISRAEL MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 168 ISRAEL ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 169 REST OF MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

LIST OF FIGURES

  • FIGURE 1 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET
  • FIGURE 2 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: DATA TRIANGULATION
  • FIGURE 3 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: DROC ANALYSIS
  • FIGURE 4 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: COUNTRY VS REGIONAL
  • FIGURE 5 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: COMPANY RESEARCH ANALYSIS
  • FIGURE 6 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: INTERVIEW DEMOGRAPHICS
  • FIGURE 7 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: DBMR MARKET POSITION GRID
  • FIGURE 8 DRIVERS, RESTRAINT, OPPORTUNITIES, AND CHALLENGE OF MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET
  • FIGURE 9 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: SEGMENTATION
  • FIGURE 10 GROWING INVESTMENT IN NEW DIGITAL TECHNOLOGIES IS EXPECTED TO DRIVE THE MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET IN THE FORECAST PERIOD OF 2020 TO 2027
  • FIGURE 11 SOFTWARE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE OF THE MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET IN 2020
  • FIGURE 12 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY OFFERING, 2019
  • FIGURE 13 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY PLATFORM, 2019
  • FIGURE 14 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY DEPLOYMENT MODEL, 2019
  • FIGURE 15 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY ORGANIZATION SIZE, 2019
  • FIGURE 16 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY INDUSTRY, 2019
  • FIGURE 17 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: SNAPSHOT (2019)
  • FIGURE 18 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2019)
  • FIGURE 19 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2020 & 2027)
  • FIGURE 20 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2019 & 2027)
  • FIGURE 21 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: BY OFFERING (2020-2027)
  • FIGURE 22 MIDDLE EAST AND AFRICA CALL CENTER PLATFORMS MARKET: COMPANY SHARE 2019 (%)
Back to Top