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Market Research Report

North America Call Center Platforms Market - Industry Trends and Forecast to 2027

Published by Data Bridge Market Research Private Limited Product code 919178
Published Content info 100 Pages
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North America Call Center Platforms Market - Industry Trends and Forecast to 2027
Published: November 1, 2019 Content info: 100 Pages
Description

North America call center platforms market is expected to reach healthy CAGR in the forecast period of 2020 to 2027. The new market report contains data for historic year 2018, the base year of calculation is 2019 and the forecast period is 2020 to 2027.

Market Segmentation

Offering (Software and Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, and Others), Organization Size (Large Organization and Small & Medium Organization), Deployment Model (On-Premise, Hybrid and Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel & Hospitality, Transport & Logistics, Media & Entertainment, Education, Manufacturing, Energy & Utilities, and Others), Country (U.S, Canada and Mexico)

Some of the major factors contributing to the growth of the North America call center platforms market:

  • High usage of social media among population
  • Rising demand and adoption Artificial Intelligence

Key Market Players

The key market players for North America call center platforms market are listed below:

  • IBM Corporation
  • Oracle
  • SAP SE
  • Nuance Communications, Inc.
  • Amazon Web Service, Inc.
  • Avaamo, Talkdesk, Inc
  • Creative Virtual Ltd.
  • Aspect Software Inc
  • VICIhost, Dixa
  • DIALPAD, INC
  • Aavaz, Five9, Inc
  • Avaya Inc.
  • NICE inContact
  • Zendesk
  • Genesys
  • Mitel Networks Corp
  • Cisco
  • 8x8, Inc.
Table of Contents

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
  • 1.3 OVERVIEW OF NORTH AMERICA CALL CENTER PLATFORMS MARKET
  • 1.4 LIMITATIONS
  • 1.5 MARKETS COVERED

2 MARKET SEGMENTATION

  • 2.1 MARKETS COVERED
  • 2.2 GEOGRAPHICAL SCOPE
  • 2.3 YEARS CONSIDERED FOR THE STUDY
  • 2.4 CURRENCY AND PRICING
  • 2.5 DBMR TRIPOD DATA VALIDATION MODEL
  • 2.6 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS
  • 2.7 DBMR MARKET POSITION GRID
  • 2.8 MULTIVARIATE MODELING
  • 2.9 PRODUCTS LIFELINE CURVE
  • 2.10 SECONDARY SOURCES
  • 2.11 ASSUMPTIONS

3 MARKET OVERVIEW

  • 3.1 DRIVERS
    • 3.1.1 GROWING INVESTMENT IN NEW DIGITAL TECHNOLOGIES
    • 3.1.2 GROWING UTILIZATION OF OMNICHANNEL COMMUNICATIONS FOR IMPROVING THE CUSTOMER SATISFACTION
    • 3.1.3 ADPOTION OF CALL CENTER SOFTWARE ACROSS VARIOUS INDUSTRIES
  • 3.2 RESTRAINT
    • 3.2.1 DIFFICULT TO INTEGRATE WITH LEGACY SYSTEMS
  • 3.3 OPPORTUNITIES
    • 3.3.1 GROWING USAGE OF SOCIAL MEDIA IN BUSINESS
    • 3.3.2 ADVANCEMENTS IN TECHNOLOGIES SUCH AS ARTIFICIAL INTELLIGENCE AND VOICE ANALYTICS
  • 3.4 CHALLENGE
    • 3.4.1 CONSTANT NEED TO TRAIN CONTACT CENTER EMPLOYEES DUE TO HIGH ATTRITION RATE

4 EXECUTIVE SUMMARY

5 PREMIUM INSIGHTS

6 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY OFFERING

  • 6.1 OVERVIEW
  • 6.2 SOFTWARE
    • 6.2.1 INTERACTIVE VOICE RESPONSE (IVR)
    • 6.2.2 AUTOMATIC CALL DISTRIBUTION (ACD)
    • 6.2.3 COMPUTER TELEPHONY INTEGRATION (CTI)
    • 6.2.4 DIALER
      • 6.2.4.1 PREDICTIVE DIALER
      • 6.2.4.2 PARALLEL PREDICTIVE DIALER (PPD)
      • 6.2.4.3 PROGRESSIVE DIALER
      • 6.2.4.4 PREVIEW DIALER
    • 6.2.5 CALL CENTER MONITORING
    • 6.2.6 CUSTOMER COLLABORATION
    • 6.2.7 CALL RECORDING
    • 6.2.8 WORKFORCE OPTIMIZATION
    • 6.2.9 REPORT ANALYTICS
    • 6.2.10 OTHERS
  • 6.3 SERVICE
    • 6.3.1 MANAGED SERVICE
    • 6.3.2 PROFESSIONAL SERVICE
      • 6.3.2.1 TRAINING & CONSULTING
      • 6.3.2.2 INTEGRATION & IMPLEMENTATION
      • 6.3.2.3 SUPPORT & MAINTENANCE

7 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY PLATFORM

  • 7.1 OVERVIEW
  • 7.2 OUTBOUND DIALER
  • 7.3 INBOUND VOICE
  • 7.4 WEB CHAT
  • 7.5 OMNICHANNEL AGENT
  • 7.6 SOCIAL MEDIA
  • 7.7 E-MAILS
  • 7.8 MESSAGING
  • 7.9 OTHER

8 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL

  • 8.1 OVERVIEW
  • 8.2 CLOUD
  • 8.3 ON-PREMISE
  • 8.4 HYBRID

9 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE

  • 9.1 OVERVIEW
  • 9.2 LARGE ORGANIZATION
  • 9.3 SMALL & MEDIUM ORGANIZATION

10 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY

  • 10.1 OVERVIEW
  • 10.2 IT AND TELECOMMUNICATION
    • 10.2.1 SOFTWARE
    • 10.2.2 SERVICE
  • 10.3 BANKING, FINANCIAL SERVICE AND INSURANCE
    • 10.3.1 SOFTWARE
    • 10.3.2 SERVICE
  • 10.4 RETAIL
    • 10.4.1 SOFTWARE
    • 10.4.2 SERVICE
  • 10.5 HEALTHCARE
    • 10.5.1 SOFTWARE
    • 10.5.2 SERVICE
  • 10.6 GOVERNMENT
    • 10.6.1 SOFTWARE
    • 10.6.2 SERVICE
  • 10.7 TRAVEL & HOSPITALITY
    • 10.7.1 SOFTWARE
    • 10.7.2 SERVICE
  • 10.8 TRANSPORT & LOGISTICS
    • 10.8.1 SOFTWARE
    • 10.8.2 SERVICE
  • 10.9 MEDIA & ENTERTAINMENT
    • 10.9.1 SOFTWARE
    • 10.9.2 SERVICE
  • 10.10 EDUCATION
    • 10.10.1 SOFTWARE
    • 10.10.2 SERVICE
  • 10.11 MANUFACTURING
    • 10.11.1 SOFTWARE
    • 10.11.2 SERVICE
  • 10.12 ENERGY & UTILITIES
    • 10.12.1 SOFTWARE
    • 10.12.2 SERVICE
  • 10.13 OTHERS

11 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY GEOGRAPHY

  • 11.1 NORTH AMERICA
    • 11.1.1 U.S.
    • 11.1.2 CANADA
    • 11.1.3 MEXICO

12 NORTH AMERICA CALL CENTER PLATFORMS MARKET, COMPANY LANDSCAPE

  • 12.1 COMPANY SHARE ANALYSIS: NORTH AMERICA

13 COMPANY PROFILE

  • 13.1 IBM CORPORATION
    • 13.1.1 COMPANY SNAPSHOT
    • 13.1.2 REVENUE ANALYSIS
    • 13.1.3 COMPANY SHARE ANALYSIS
    • 13.1.4 SOLUTION PORTFOLIO
    • 13.1.5 RECENT DEVELOPMENTS
  • 13.2 GENESYS
    • 13.2.1 COMPANY SNAPSHOT
    • 13.2.2 COMPANY SHARE ANALYSIS
    • 13.2.3 SOFTWARE PORTFOLIO
    • 13.2.4 RECENT DEVELOPMENT
  • 13.3 FIVE9, INC.
    • 13.3.1 COMPANY SNAPSHOT
    • 13.3.2 PRODUCT ANALYSIS
    • 13.3.3 COMPANY SHARE ANALYSIS
    • 13.3.4 PRODUCT PORTFOLIO
    • 13.3.5 RECENT DEVELOPMENT
  • 13.4 NICE INCONTACT
    • 13.4.1 COMPANY SNAPSHOT
    • 13.4.2 COMPANY SHARE ANALYSIS
    • 13.4.3 SOLUTION PORTFOLIO
    • 13.4.4 RECENT DEVELOPMENT
  • 13.5 CISCO SYSTEMS, INC.
    • 13.5.1 COMPANY SNAPSHOT
    • 13.5.2 PRODUCT ANALYSIS
    • 13.5.3 COMPANY SHARE ANALYSIS
    • 13.5.4 PRODUCT PORTFOLIO
    • 13.5.5 RECENT DEVELOPMENT

  • 13.6 AAVAZ
    • 13.6.1 COMPANY SNAPSHOT
    • 13.6.2 PRODUCT PORTFOLIO
    • 13.6.3 RECENT DEVELOPMENT
  • 13.7 AMAZON WEB SERVICE, INC.
    • 13.7.1 COMPANY SNAPSHOT
    • 13.7.2 SERVICE PORTFOLIO
    • 13.7.3 RECENT DEVELOPMENT
  • 13.8 AMEYO
    • 13.8.1 COMPANY SNAPSHOT
    • 13.8.2 SOLUTION PORTFOLIO
    • 13.8.3 RECENT DEVELOPMENT
  • 13.9 ASPECT SOFTWARE, INC.
    • 13.9.1 COMPANY SNAPSHOT
    • 13.9.2 PRODUCT PORTFOLIO
    • 13.9.3 RECENT DEVELOPMENT
  • 13.10 AVAYA INC.
    • 13.10.1 COMPANY SNAPSHOT
    • 13.10.2 PRODUCT ANALYSIS
    • 13.10.3 PRODUCT PORTFOLIO
    • 13.10.4 RECENT DEVELOPMENT
  • 13.11 CREATIVE VIRTUAL LTD.
    • 13.11.1 COMPANY SNAPSHOT
    • 13.11.2 SOLUTION PORTFOLIO
    • 13.11.3 RECENT DEVELOPMENT
  • 13.12 DIALPAD, INC
    • 13.12.1 COMPANY SNAPSHOT
    • 13.12.2 PRODUCT PORTFOLIO
    • 13.12.3 RECENT DEVELOPMENT
  • 13.13 DIXA
    • 13.13.1 COMPANY SNAPSHOT
    • 13.13.2 SOLUTION PORTFOLIO
    • 13.13.3 RECENT DEVELOPMENT
  • 13.14 MITEL NETWORKS CORP
    • 13.14.1 COMPANY SNAPSHOT
    • 13.14.2 PRODUCT PORTFOLIO
    • 13.14.3 RECENT DEVELOPMENT

  • 13.15 NUANCE COMMUNICATIONS, INC.
    • 13.15.1 COMPANY SNAPSHOT
    • 13.15.2 REVENUE ANALYSIS
    • 13.15.3 SOLUTION PORTFOLIO
    • 13.15.4 RECENT DEVELOPMENT
  • 13.16 0RACLE
    • 13.16.1 COMPANY SNAPSHOT
    • 13.16.2 REVENUE ANALYSIS
    • 13.16.3 SERVICE PORTFOLIO
    • 13.16.4 RECENT DEVELOPMENTS
  • 13.17 SAP SE
    • 13.17.1 COMPANY SNAPSHOT
    • 13.17.2 REVENUE ANALYSIS
    • 13.17.3 PRODUCT PORTFOLIO
    • 13.17.4 RECENT DEVELOPMENT
  • 13.18 TALKDESK, INC.
    • 13.18.1 COMPANY SNAPSHOT
    • 13.18.2 PRODUCT PORTFOLIO
    • 13.18.3 RECENT DEVELOPMENTS
  • 13.19 VICIHOST
    • 13.19.1 COMPANY SNAPSHOT
    • 13.19.2 SOLUTION PORTFOLIO
    • 13.19.3 RECENT DEVELOPMENT
  • 13.20 ZENDESK
    • 13.20.1 COMPANY SNAPSHOT
    • 13.20.2 PRODUCT ANALYSIS
    • 13.20.3 PRODUCT PORTFOLIO
    • 13.20.4 RECENT DEVELOPMENT
  • 13.21 8X8, INC
    • 13.21.1 COMPANY SNAPSHOT
    • 13.21.2 PRODUCT ANALYSIS
    • 13.21.3 SOLUTION PORTFOLIO
    • 13.21.4 RECENT DEVELOPMENT

14 SWOT & DBMR ANALYSIS

  • 14.1 SWOT ANALYSIS
  • 14.2 DATA BRIDGE MARKET RESEARCH (DBMR) ANALYSIS

15 CONCLUSION

16 QUESTIONNAIRE

17 RELATED REPORTS

LIST OF TABLES

  • TABLE 1 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 2 NORTH AMERICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 3 NORTH AMERICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 4 NORTH AMERICA DIALER IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 5 NORTH AMERICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 6 NORTH AMERICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 7 NORTH AMERICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 8 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 9 NORTH AMERICA OUTBOUND DIALER IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 10 NORTH AMERICA INBOUND VOICE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 11 NORTH AMERICA WEB CHAT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 12 NORTH AMERICA OMNICHANNEL AGENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 13 NORTH AMERICA SOCIAL MEDIA IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 14 NORTH AMERICA E-MAILS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 15 NORTH AMERICA MESSAGING IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 16 NORTH AMERICA OTHER IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 17 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 18 NORTH AMERICA CLOUD IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 19 NORTH AMERICA ON-PREMISE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 20 NORTH AMERICA HYBRID IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 21 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 22 NORTH AMERICA LARGE ORGANIZATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 23 NORTH AMERICA SMALL & MEDIUM ORGANIZATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 24 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 25 NORTH AMERICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 26 NORTH AMERICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 27 NORTH AMERICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 28 NORTH AMERICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 29 NORTH AMERICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 30 NORTH AMERICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 31 NORTH AMERICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 32 NORTH AMERICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 33 NORTH AMERICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 34 NORTH AMERICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 35 NORTH AMERICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 36 NORTH AMERICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 37 NORTH AMERICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 38 NORTH AMERICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 39 NORTH AMERICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 40 NORTH AMERICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 41 NORTH AMERICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 42 NORTH AMERICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 43 NORTH AMERICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 44 NORTH AMERICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 45 NORTH AMERICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 46 NORTH AMERICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 47 NORTH AMERICA OTHERS IN CALL CENTER PLATFORMS MARKET, BY REGION, 2018-2027 (USD MILLION)
  • TABLE 48 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY COUNTRY, 2018-2027 (USD MILLION)
  • TABLE 49 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 50 NORTH AMERICA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 51 NORTH AMERICA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 52 NORTH AMERICA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 53 NORTH AMERICA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 54 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 55 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 56 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 57 NORTH AMERICA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 58 NORTH AMERICA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 59 NORTH AMERICA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 60 NORTH AMERICA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 61 NORTH AMERICA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 62 NORTH AMERICA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 63 NORTH AMERICA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 64 NORTH AMERICA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 65 NORTH AMERICA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 66 NORTH AMERICA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 67 NORTH AMERICA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 68 NORTH AMERICA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 69 U.S. CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 70 U.S. SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 71 U.S. DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 72 U.S. SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 73 U.S. PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 74 U.S. CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 75 U.S. CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 76 U.S. CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 77 U.S. CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 78 U.S. IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 79 U.S. BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 80 U.S. RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 81 U.S. HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 82 U.S. GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 83 U.S. TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 84 U.S. TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 85 U.S. MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 86 U.S. EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 87 U.S. MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 88 U.S. ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 89 CANADA CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)
  • TABLE 90 CANADA SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 91 CANADA DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 92 CANADA SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 93 CANADA PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 94 CANADA CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 95 CANADA CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 96 CANADA CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 97 CANADA CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 98 CANADA IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 99 CANADA BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 100 CANADA RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 101 CANADA HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 102 CANADA GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 103 CANADA TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 104 CANADA TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 105 CANADA MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 106 CANADA EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 107 CANADA MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 108 CANADA ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 109 MEXICO CALL CENTER PLATFORMS MARKET, BY OFFERING,2018-2027 (USD MILLION)
  • TABLE 110 MEXICO SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 111 MEXICO DIALER SOFTWARE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 112 MEXICO SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 113 MEXICO PROFESSIONAL SERVICE IN CALL CENTER PLATFORMS MARKET, BY TYPE, 2018-2027 (USD MILLION)
  • TABLE 114 MEXICO CALL CENTER PLATFORMS MARKET, BY PLATFORM, 2018-2027 (USD MILLION)
  • TABLE 115 MEXICO CALL CENTER PLATFORMS MARKET, BY DEPLOYMENT MODEL, 2018-2027 (USD MILLION)
  • TABLE 116 MEXICO CALL CENTER PLATFORMS MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
  • TABLE 117 MEXICO CALL CENTER PLATFORMS MARKET, BY INDUSTRY, 2018-2027 (USD MILLION)
  • TABLE 118 MEXICO IT AND TELECOMMUNICATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 119 MEXICO BANKING, FINANCIAL SERVICE AND INSURANCE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 120 MEXICO RETAIL IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 121 MEXICO HEALTHCARE IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 122 MEXICO GOVERNMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 123 MEXICO TRAVEL & HOSPITALITY IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 124 MEXICO TRANSPORT & LOGISTICS IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 125 MEXICO MEDIA & ENTERTAINMENT IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 126 MEXICO EDUCATION IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 127 MEXICO MANUFACTURING IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)
  • TABLE 128 MEXICO ENERGY & UTILITIES IN CALL CENTER PLATFORMS MARKET, BY OFFERING, 2018-2027 (USD MILLION)

LIST OF FIGURES

  • FIGURE 1 NORTH AMERICA CALL CENTER PLATFORMS MARKET
  • FIGURE 2 NORTH AMERICA CALL CENTER PLATFORMS MARKET: DATA TRIANGULATION
  • FIGURE 3 NORTH AMERICA CALL CENTER PLATFORMS MARKET: DROC ANALYSIS
  • FIGURE 4 NORTH AMERICA CALL CENTER PLATFORMS MARKET: COUNTRY VS REGIONAL
  • FIGURE 5 NORTH AMERICA CALL CENTER PLATFORMS MARKET: COMPANY RESEARCH ANALYSIS
  • FIGURE 6 NORTH AMERICA CALL CENTER PLATFORMS MARKET: INTERVIEW DEMOGRAPHICS
  • FIGURE 7 NORTH AMERICA CALL CENTER PLATFORMS MARKET: DBMR MARKET POSITION GRID
  • FIGURE 8 DRIVERS, RESTRAINT, OPPORTUNITIES, AND CHALLENGE OF NORTH AMERICA CALL CENTER PLATFORMS MARKET
  • FIGURE 9 NORTH AMERICA IS EXPECTED TO DOMINATE THE NORTH AMERICA CALL CENTER PLATFORMS MARKET WHEREAS ASIA-PACIFIC IS EXPECTED TO GROW WITH THE HIGHEST CAGR IN THE FORECAST PERIOD OF 2020 TO 2027
  • FIGURE 10 GROWING INVESTMENT IN NEW DIGITAL TECHNOLOGIES IS EXPECTED TO DRIVE THE NORTH AMERICA CALL CENTER PLATFORMS MARKET IN THE FORECAST PERIOD OF 2020 TO 2027
  • FIGURE 11 SOFTWARE SEGMENT IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE OF THE NORTH AMERICA CALL CENTER PLATFORMS MARKET IN 2020
  • FIGURE 12 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY OFFERING, 2019
  • FIGURE 13 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY PLATFORM, 2019
  • FIGURE 14 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY DEPLOYMENT MODEL, 2019
  • FIGURE 15 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY ORGANIZATION SIZE, 2019
  • FIGURE 16 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY INDUSTRY, 2019
  • FIGURE 17 NORTH AMERICA CALL CENTER PLATFORMS MARKET: SNAPSHOT (2019)
  • FIGURE 18 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2019)
  • FIGURE 19 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2020 & 2027)
  • FIGURE 20 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY COUNTRY (2019 & 2027)
  • FIGURE 21 NORTH AMERICA CALL CENTER PLATFORMS MARKET: BY OFFERING (2020-2027)
  • FIGURE 22 NORTH AMERICA CALL CENTER PLATFORMS MARKET: COMPANY SHARE 2019 (%)
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