Market Research Report
2019-2020 Robotic Process Automation Product and Market Report
|Published by||DMG Consulting LLC||Product code||547706|
Delivery time: 1-2 business days
|2019-2020 Robotic Process Automation Product and Market Report|
|Published: October 3, 2019||Content info:||
This is the third edition of DMG Consulting's Robotic Process Automation Product and Market Report. It covers attended and unattended uses of robotic process automation (RPA) with a focus on contact center and service-related uses of this technology, as well as rapidly expanding back-office and enterprise applications. The Report provides in-depth analysis of this market, including comprehensive coverage of the competitive landscape, vendors and offerings. The detailed product comparisons and analyses presented in the Report are intended to assist companies in identifying and selecting the right RPA solutions to meet their current and future needs.
RPA solutions are extremely compelling. They deliver quantifiable benefits for contact centers, back offices and other enterprise departments, including increased productivity, cost savings, reduced risk, improved operational efficiency, stricter oversight of internal processes, and improved regulatory compliance. However, RPA is still a relatively new IT sector. The market for RPA solutions is experiencing “hockey-stick” growth, over 100% year-over-year. As the RPA market is not yet mature, early adopters are confronted with the lack of third-party expertise and best practices to help them implement and use this technology.
RPA is being used in a hybrid staffing mode, where the technology works “side by side” or as a virtual “assistant” to humans. RPA solutions can assist by looking up information in a knowledge base, auto-completing forms with data obtained from internal or external sources, and much more. It can also fully automate processes that do not require human cognitive capabilities, freeing workers to perform more interesting and rewarding tasks. These automated capabilities are changing the responsibilities of employees and the dynamics of contact centers and back office functions, for the better.
RPAs are proliferating throughout enterprises, but it is very difficult to find skilled resources outside of vendors to build and manage these solutions; organizations need to engage professional services firms or develop the talent internally. It is a best practice for companies to create training programs for their staff to learn how to develop and maintain RPA solutions, as they transition to a more automated workforce. This opens up new opportunities for workers currently employed throughout an organization, and they should be encouraged to interview for new positions at all levels of RPA management.
RPA automation is here to stay, and human employees feel threatened by the rapid emergence of the automated workforce. Employee engagement and morale are at risk. Companies must allow adequate time to get their staff on board with RPA. This will go a long way to speeding up the success and benefits of RPA initiatives. Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations' human capital in this age of artificial intelligence.
The RPA vendors are experiencing growing pains in this rapidly expanding market. Overwhelmed with demand for these valuable solutions, they are struggling to keep up with customer demands and expectations. There is a major opportunity for the vendors to improve training and to make their solutions easier to use.
The ‘2019 - 2020 Robotic Process Automation Product and Market Report ’provides the most detailed and timely analysis of the overall RPA market, competitive landscape, technology, products, functional capabilities, and the servicing and market trends that are driving adoption and innovation. The Report features 4 vendors who offer solutions that address service, contact center, back-office and other enterprise uses: Jacada, NICE, UiPath and Verint. One additional vendor, OnviSource, is covered at a high level.
Robotic Process Automation (RPA)