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PUBLISHER: Frost & Sullivan | PRODUCT CODE: 1069981

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PUBLISHER: Frost & Sullivan | PRODUCT CODE: 1069981

2022 UCC Industry Predictions

PAGES: 18 Pages
DELIVERY TIME: 1-2 business days
Web Access (Regional License)
USD 4950

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Transition to the Next Normal Requires Business Agility and Employees Equipped for Success

Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regions begin to finalize and execute on strategies to shape the next normal.

Frost & Sullivan's ‘2022 UCC industry predictions’ report leverage surveys that collected the plans of thousands of IT decision makers globally, and cross checked these data points to develop 7 predictions of what will take place in the comping year, spanning workforce and work style evolution, redesigning the workplace, and technology developments that are both guided by these trends as well as enabling them.

The report provides takeaways with recommendations for enterprise decision decision makers as well as growth opportunities for providers in this environment.

Product Code: K742-64

Table of Contents

Research Scope

  • Research Scope

2022 in Two Parts

  • 2022 in Two Phases

2022 Predictions

  • Prediction 1-The Sustained Impact of Hybrid Work
  • Prediction 2-Redesigning Offices into Creativity and Collaboration Hubs
  • Prediction 3-Focus on the Employee Experience as Talent Retention Becomes Increasingly Difficult
  • Prediction 4-Frontliner Empowerment Grows in Prominence
  • Prediction 5-Programmability Goes Mainstream
  • Prediction 6-AI Infusion Augments Human Intelligence in Workflows
  • Prediction 7-Best-of-Breed or Single-Source: Finding Value for Different Requirements


  • Recommendations for Enterprise Decision Makers
  • Provider Growth Opportunities
  • Legal Disclaimer
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Jeroen Van Heghe

Manager - EMEA



Christine Sirois

Manager - Americas


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