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Market Research Report

North America Hosted Contact Center Market

Published by Frost & Sullivan Product code 217637
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Delivery time: 1-2 business days
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North America Hosted Contact Center Market
Published: September 26, 2013 Content info:

This publication has been discontinued on January 9, 2019.


This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides service provider market shares for each of these segments and the total market.

Table of Contents
Product Code: NCF2-01-00-00-00

Table of Contents

  • 1. Market Definitions
  • 2. Drivers and Restraints
  • 3. Forecast by Service Segment
  • 4. Market Shares-Hosted IVR
  • 5. Market Shares-Hosted ACD
  • 6. Market Shares-Hosted Customer Chat
  • 7. Market Shares-Hosted Outbound Contact
  • 8. Market Shares-Hosted APO
  • 9. Market Shares-Total Hosted Contact Center Market
  • 10. Key Takeaways
  • 11. Appendix
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