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Market Research Report

Analysis of the Contact Center Applications Market

Published by Frost & Sullivan Product code 229705
Published Content info 108 Pages
Delivery time: 1-2 business days
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Analysis of the Contact Center Applications Market
Published: January 24, 2012 Content info: 108 Pages
Description

Abstract

This study covers the contact center applications market in the Latin America and Caribbean. It breaks the market into sub-regions and application segments including ICR, IVR, Outbound, and APO. It also focuses on market challenges, drivers, restraints, and trends. The Latin American contact center applications market grew 3.0 percent from 2009, and it is proving a positive investment area, shown by an encouraging seven-year growth rate. The Andean region grew the most and will continue to grow in the near future, showing a compound annual growth rate (CAGR) of 6.6 percent. Backed by a CAGR of 8.0 percent, APO income will increase by a total of 71.7 percent in these seven years, indicating the highest growth perceived for the base year.

Table of Contents
Product Code: NA80-01-00-00-00

Table of Contents

  • Executive Summary
  • Market Overview
  • Total Contact Center Applications Market
    • External Challenges: Drivers and Restraints
    • Forecasts and Trends
    • Market Share and Competitive Analysis
  • Segment Breakdown - Total Contact Center Applications Market
    • Inbound Contact Routing Systems
    • Interactive Voice Response
    • Outbound Dialing Systems
    • Agent Performance Optimization
  • Regional Breakdown - Total Contact Center Applications Market
    • Brazil
    • Mexico
    • Central America and the Caribbean
    • Andean Region
    • Colombia
    • Southern Cone
    • Argentina
    • Chile
  • The Last Word
  • Appendix
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