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Market Research Report

North American Contact Center Outsourcing Market

Published by Frost & Sullivan Product code 231263
Published Content info
Delivery time: 1-2 business days
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North American Contact Center Outsourcing Market
Published: December 11, 2013 Content info:

This publication has been discontinued on January 9, 2019.


Multichannel and Technology-enabled Solutions to Drive Growth

This market analysis provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents revenues derived from clients based in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated and technology-based solutions. This market analysis research is provided in Excel format. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and fulfillment region. The study also provides market shares for the leading outsourcers in the market.

Table of Contents
Product Code: NB6B-01-00-00-00

Table of Contents

  • Market Definitions
  • Drivers and Restraints
  • Forecast by Service Platform
  • Forecast by Industry Vertical
  • Forecast by Service Function
  • Forecast by Fulfillment Region
  • Market Share
  • Key Takeaways
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