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Market Research Report

Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market

Published by Frost & Sullivan Product code 236925
Published Content info 88 Pages
Delivery time: 1-2 business days
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Analysis of the Mexican and Central America and Caribbean Contact Center Outsourcing Services Market
Published: April 10, 2012 Content info: 88 Pages
Description

Abstract

How has the industry evolved?

This study examines the trends in the contact center outsourcing services markets in Mexico as well as Central America and the Caribbean. It forecasts market demand and provides an extensive coverage of the services delivered in each of the local markets and services supplied by these countries to overseas consumers. Furthermore, it shows the data for outsourcing offshore services alone, excluding in-house operations. Within this study, revenue is traced as it is received by outsourcing companies for the provision of customer/agent interaction services in Mexico and Central America and the Caribbean.

Table of Contents
Product Code: N99E-01-00-00-00

Table of Contents

  • Executive Summary
  • Market Overview
  • Total Contact Center Outsourcing Services Market
    • External Challenges: Drivers and Restraints
    • Forecasts and Trends
    • Market Share and Competitive Analysis
  • Outsourcing Services
  • The Last Word (Conclusions and Implications)
  • Appendix
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