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Market Research Report

Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market

Published by Frost & Sullivan Product code 251921
Published Content info 114 Pages
Delivery time: 1-2 business days
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Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
Published: October 3, 2012 Content info: 114 Pages

This publication has been discontinued on July 2, 2018.

Description

Abstract

Domestic and Offshore Outlooks

This research study examines market trends, drivers, and restraints for European Middle-Eastern and African contact center outsourcing market. This study provides market size, revenue forecasts and breakdown by country, industry vertical segmentation. Market shares for the leading outsourcers are also provided. The study profiles about 30 leading outsourcers, including global, regional and country-specific companies. Country-level breakdowns are provided for The United Kingdom, Germany, France, Italy, Spain, Benelux, Scandinavia, Eastern Europe, and Russia. Country-level vertical segmentation is provided for The United Kingdom, Germany, France, Italy, Spain, and Benelux.

Key Questions This Study Will Answer

  • How long will the market continue to grow and at what rate?
  • Who are the existing competitors, and how are they positioned to meet customer needs?
  • What are the challenges that the participants in this market need to address? What are some of the key drivers and restraints for this market?
  • What kind of trends are likely to be seen in the industry in Europe, the Middle East, and Africa?
  • How will the structure of the market change with time?
  • Are the services offered today meeting customer needs, or is additional development needed?
Table of Contents
Product Code: NB08-01-00-00-00

Table of Contents

  • 1. Executive Summary
  • 2. Market Overview
  • 3. Total Contact Center Outsourcing Market
    • External Challenges: Drivers and Restraints
    • Forecasts and Trends
  • 4. Revenue Forecast by Vertical - Select European Markets
  • 5. Market Share and Competitive Analysis - Select European Markets
  • 6. EMEA Outsourcer Profiles
  • 7. The Last Word (Conclusions and Implications)
  • 8. Appendix
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