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Market Research Report

EMEA Contact Centre Systems Market

Published by Frost & Sullivan Product code 254921
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EMEA Contact Centre Systems Market
Published: October 22, 2013 Content info:

This publication has been discontinued on January 9, 2019.


This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product segment, industry vertical, region, and contact centre size. The study also provides vendor market shares for each of the product segments, and the total market.

Table of Contents
Product Code: NCF3-01-00-00-00

Table of Contents

  • 1. Market Definitions
  • 2. Drivers and Restraints
  • 3. Forecast by Product Segment
  • 4. Forecast by Industry Vertical
  • 5. Forecast by Contact Centre Size
  • 6. Forecast by Region
  • 7. Market Shares-Inbound Contact Routing Systems
  • 8. Market Shares-IVR and Voice Portal Systems
  • 9. Market Shares-Outbound Dialer Systems
  • 10. Market Shares-Quality Monitoring Systems
  • 11. Market Shares-Workforce Management Systems
  • 12. Market Shares-Contact Centre Analytics Systems
  • 13. Market Shares-Total Contact Centre Systems Market
  • 14. Key Takeaways
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