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Market Research Report

Update on the Contact Center Outsourcing Markets in Latin America, 2014

Published by Frost & Sullivan Product code 259138
Published Content info 48 Pages
Delivery time: 1-2 business days
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Update on the Contact Center Outsourcing Markets in Latin America, 2014
Published: December 16, 2014 Content info: 48 Pages
Description

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

Table of Contents
Product Code: 9AC4-00-06-00-00

Table of Contents

Executive Summary

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary-Market Engineering Measurements

Market Overview

  • 1. Research Scope and Definitions
  • 2. Research Scope and Definitions (continued)
  • 3. Research Scope and Definitions (continued)
  • 4. Delivery and Staffing Models
  • 5. Key Questions This Study Will Answer

Looking Ahead: Drivers and Restraints

  • 1. Drivers and Restraints
  • 2. Drivers Explained
  • 3. Drivers Explained (continued)
  • 4. Restraints Explained
  • 5. Restraints Explained (continued)

Market Status

  • 1. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Country
  • 2. Latin American Contact Center Outsourcing Services Market-Revenue Forecast
  • 3. Latin American Contact Center Outsourcing Services Market-Outsourced Workstations Forecast
  • 4. Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Origin
  • 5. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Origin
  • 6. Latin American Contact Center Outsourcing Services Market-Revenue Forecast for Offshoring Markets by Region
  • 7. Latin American Contact Center Outsourcing Services Market-Offshoring Markets Discussion

Market Share and Competitive Analysis

  • 1. Competitive Analysis-Market Share
  • 2. Competitive Analysis-Market Share (continued)
  • 3. Competitive Analysis-Market Share (continued)
  • 4. Competitive Environment-Tier of Competition

Outsourced Contact Center Services

  • 1. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Vertical Market
  • 2. Latin American Contact Center Outsourcing Services Market-Revenue by Channel of Contact
  • 3. Latin American Contact Center Outsourcing Services Market-Revenue by Interaction Channel
  • 4. Latin American Contact Center Outsourcing Services Market-Revenue Forecast by Service Type
  • 5. Latin American Contact Center Outsourcing Services Market-Revenue Breakdown by Service

The Last Word

  • 1. The Last Word-5 Big Predictions
  • 2. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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