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Market Research Report

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market

Published by Frost & Sullivan Product code 261298
Published Content info 98 Pages
Delivery time: 1-2 business days
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Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Market
Published: February 4, 2013 Content info: 98 Pages
Description

Abstract

The contact center outsourcing services market witnessed growth in revenue and workstations in Argentina and Chile during 2011 and 2012. The economic downturn in Europe and United States slowed demand from existing customers abroad, especially for companies with offshore campaigns and telemarketing operations to Spain. This research service examines the market engineering measurements as well as market drivers and restraints. It presents forecasts and trends in both countries, and includes market share and competitive analyses. It also breaks down outsourcing services by industry vertical, contact medium, interaction type, and service type. The study period is 2011-2019; the base year is 2012.

Table of Contents
Product Code: NC21-01-00-00-00

Table of Contents

1. Argentina and Chile Outsourcing Trends

Introduction

  • Study Title, Research Team and Table of Contents

Executive Summary

  • Executive Summary

CRM BPO and CCO Market Overview

  • Market Overview

Total CRM BPO and Contact Center Outsourcing Services Market

  • Contact Center Outsourcing Services Market

Outsourcing Services

  • Outsourcing

The Last Word

  • Three Big Predictions

Appendix

  • Additional Information
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