Market Research Report
Brazil's Contact Center Outsourcing Services Market 2013: Contact Centers Moving Beyond Traditional Customer Service
|Published by||Frost & Sullivan||Product code||276765|
|Published||Content info||54 Pages
Delivery time: 1-2 business days
|Brazil's Contact Center Outsourcing Services Market 2013: Contact Centers Moving Beyond Traditional Customer Service|
|Published: July 17, 2013||Content info: 54 Pages||
The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center and IT solutions in a more consultative, business-processes outsourcing approach. This positioning is granting a solid, organic revenue growth and the securing of significant deals with new and existing clients, and, in turn, increasing market competition. This trend is expected to unfold, opening a promising future for the contact center outsourcing services market.