Market Research Report
Latin American Contact Center Systems Market 2013
|Published by||Frost & Sullivan||Product code||285142|
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|Latin American Contact Center Systems Market 2013|
|Published: September 23, 2013||Content info:||
This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 2013-2019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivan's investigation also includes a competitive analysis and market share discussions of the main industry companies. The analysis is segmented by systems that are utilized in contact centers: inbound contact routing, interactive voice response, outbound dialing, quality monitoring, contact center analytics, and workforce management. Forecasts and analyses for each Latin American region are provided.