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Market Research Report

Global Rollup-Contact Center Systems Markets

Published by Frost & Sullivan Product code 292263
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Global Rollup-Contact Center Systems Markets
Published: December 19, 2013 Content info:

This publication has been discontinued on January 9, 2019.


Analytics Leads the Way for Growth in a Mature Market

This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total market.

Table of Contents
Product Code: ND82-01-00-00-00

Table of Contents

  • 1. Market Definitions
  • 2. Drivers and Restraints
  • 3. Forecast by Product Segment
  • 4. Forecast by Region
  • 5. Market Shares-Inbound Contact Routing Systems
  • 6. Market Shares-IVR and Voice Portal Systems
  • 7. Market Shares-Outbound Dialer Systems
  • 8. Market Shares-Quality Monitoring Systems
  • 9. Market Shares-Workforce Management Systems
  • 10. Market Shares-Contact Center Analytics Systems
  • 11. Market Shares-Total Contact Center Systems Market
  • 12. Key Takeaways
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