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Market Research Report

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Published by Frost & Sullivan Product code 296995
Published Content info 98 Pages
Delivery time: 1-2 business days
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Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America
Published: February 25, 2014 Content info: 98 Pages
Description

Improving Business Productivity Quickly and at a Lower Cost

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when compared with an on-premises implementation model. This market insight analyzes the current hosted and cloud solutions for contact centers market in Latin America. It examines key drivers and restraints, supply and demand, strategic considerations, and provides ecosystem analysis by vendors and service providers, identifying leading trends and available solutions in the region.

Key Questions This Study Will Answer

  • What is the status of the hosted and cloud solutions market for contact centers in LATAM today?
  • What are the trends, drivers, and restraints impacting the hosted and cloud solutions for contact centers in LATAM?
  • Which companies are the main participants in this market, and what is the go-to-market model they are using for their hosted and cloud solutions?
  • How are companies structuring their offers of hosted and cloud solutions for contact centers in LATAM?
  • What are the main adoption trends of the hosted and cloud solutions market for contact centers in LATAM?
  • What are the recommendations for companies that are interested in this market?
Table of Contents
Product Code: ND81-01-00-00-00

Table of Contents

1. Executive Summary

2. Market Overview and Definitions

3. Hosted and Cloud Solutions for Contact Centers Market

  • External Challenges: Drivers and Restraints
  • Trends
  • Demand Analysis
  • Business Models
  • Ecosystem Analysis

4. Strategic Recommendations

5. The Last Word

6. The Frost & Sullivan Story

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