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Market Research Report

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Published by Frost & Sullivan Product code 297170
Published Content info Excel Spreadsheet
Delivery time: 1-2 business days
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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
Published: February 26, 2014 Content info: Excel Spreadsheet
Description

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals.

Table of Contents
Product Code: NCD6-01-00-00-00

Table of Contents

1. Research Objectives and Scope

2. Executive Summary

3. Driver and Restraints

4. Key Takeaways

5. Forecasts

  • Revenue
  • Workstations
  • Workstations
  • Revenue by Origin
  • Offshoring Markets
  • Revenue by Service Type
  • Revenue by Tier of Competition
  • Market Share and Competitive Analysis
  • Revenue by Industry Vertical
  • Revenue by Medium Type
  • Revenue by Services
  • IVR vs Live Agent

6. Legal Disclaimer

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