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Market Research Report

Adding Value and Managing Change in Today's Contact Center

Published by Frost & Sullivan Product code 312907
Published Content info 17 Pages
Delivery time: 1-2 business days
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Adding Value and Managing Change in Today's Contact Center
Published: September 12, 2014 Content info: 17 Pages
Description

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies

Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.

Table of Contents
Product Code: 9857-00-51-00-00

Table of Contents

  • Introduction
  • Industry Trends
  • Industry Challenges
  • Summary and Recommendations
  • Vendors at a Glance
  • Legal Disclaimer
  • The Frost & Sullivan Story
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