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Market Research Report

2014 North American Contact Center Systems Buyer's Guide

Published by Frost & Sullivan Product code 318887
Published Content info 72 Pages
Delivery time: 1-2 business days
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2014 North American Contact Center Systems Buyer's Guide
Published: November 10, 2014 Content info: 72 Pages
Description

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyer's Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two sections: Section 1 provides analyst commentary on the most important market forces affecting contact center system trends for 2014. Section 2 highlights the top-performing contact center systems providers (as measured by their North American revenues). The guide is based on extensive primary and secondary research and offers market trends well into 2017 as well as in-depth supplier profiles.

Table of Contents
Product Code: NEB6-01-00-00-00

Table of Contents

1. EXECUTIVE SUMMARY

  • Purpose
  • Introduction

2. MARKET TRENDS

3. COMPANY PROFILES

  • Aspect Software
  • Overview
  • Avaya
  • Calabrio
  • CallMiner
  • Cisco
  • Envision
  • Genesys
  • Interactive Intelligence
  • Mitel
  • Nexidia
  • NICE Systems
  • Noble Systems
  • SAP
  • Unify
  • Uptivity
  • Verint Systems
  • VPI

4. CONCLUSIONS

5. Legal Disclaimer

6. The Frost & Sullivan Story

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