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Market Research Report

Omnichannel Customer Interaction Solutions in India

Published by Frost & Sullivan Product code 321374
Published Content info 40 Pages
Delivery time: 1-2 business days
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Omnichannel Customer Interaction Solutions in India
Published: December 17, 2014 Content info: 40 Pages
Description

Seamless Interactive Experience Leading to Customer Retention

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omnichannel customer interaction solutions market in India. It analyzes market, technology, and vendor trends, current and future adoption, and key challenges and drivers as enterprises aim to evolve from a one-dimensional view of the business environment to a comprehensive view of a range of parameters based on deep market insights.

Table of Contents
Product Code: 9AC4-00-03-00-00

Table of Contents

Executive Summary

  • 1. Executive Summary-Key Findings
  • 2. Executive Summary-Key Findings (continued)
  • 3. Research Objectives, Scope, and Methodology

Market Overview

  • 1. Market Overview-Defining Omnichannel Customer Interaction
  • 2. Customer Interaction Management Evolution
  • 3. Changing Business Landscape
  • 4. Changing Business Landscape (continued)
  • 5. Changing Business Landscape (continued)
  • 6. Omnichannel Customer Interaction-Technology Ecosystem
  • 7. Market Overview-Challenges for Multichannel Adoption
  • 8. Omnichannel Customer Interaction Market Drivers

Technology and Market Trends

  • 1. Omnichannel Customer Interaction Technology Trends
  • 2. Key Market Trends
  • 3. Key Market Trends (continued)
  • 4. Benefits of Using Omnichannel Customer Interaction
  • 5. Benefits of Using Omnichannel Customer Interaction (continued)

Value Chain and Vendor Analysis

  • 1. Value Chain Analysis
  • 2. Vendor Trends
  • 3. Vendor Trends (continued)
  • 4. Market Evolution
  • 5. Current and Future Adoption Rate
  • 6. So What Analysis
  • 7. Key Areas of Importance as Perceived by End Users

Strategic Recommendations

  • 1. Recommendations
  • 2. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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