Cover Image
Market Research Report

The Future of Unified Communications in Latin America

Published by Frost & Sullivan Product code 323237
Published Content info 80 Pages
Delivery time: 1-2 business days
Price
Back to Top
The Future of Unified Communications in Latin America
Published: January 20, 2015 Content info: 80 Pages
Description

An End-user Perspective

The overall research objective is to measure current use and future decision making behavior toward information technology (IT) within Latin America, covering the manufacturing, education, financial, government, healthcare, and retail verticals. IT decision makers value integrated solutions, although they are more likely to get them from several vendors rather than a single provider. As decision makers consider their IT investments, they are mainly concerned with improving productivity, accelerating decision making, and improving customer experience. Laptops, instant messaging, and smartphones are the most commonly used tools, but are expected to decline significantly in the next 3 years. Only 55% use an enterprise-grade social platform.

Table of Contents
Product Code: NE97-01-00-00-00

Table of Contents

1. RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology

  • 1. Research Objectives
  • 2. Methodology
  • 3. Methodology (continued)

2. EXECUTIVE SUMMARY

Executive Summary

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary (continued)

3. ATTITUDES ABOUT ENTERPRISE COMMUNICATIONS IN THE LATIN AMERICAN WORKPLACE

Attitudes about Enterprise Communications in the Latin American Workplace

  • 1. Major Challenges for IT
  • 2. Top 5 Major Challenges for IT by Company Size
  • 3. Top 5 Major Challenges for IT by Vertical
  • 4. Top 5 Major Challenges for IT by Vertical (continued)

4. INFLUENTIAL FACTORS ON IT INVESTMENTS IN THE LATIN AMERICAN WORKPLACE

Influential Factors on IT Investments in the Latin American Workplace

  • 1. Primary Drivers for IT Investments
  • 2. Top 5 Primary Drivers for IT Investments Company Size
  • 3. Top 5 Primary Drivers for IT Investments by Vertical
  • 4. Top 5 Primary Drivers for IT Investments by Vertical (continued)

5. CURRENT AND FUTURE USE OF COMMUNICATIONS IN THE LATIN AMERICAN WORKPLACE

Current and Future Use of Communications in the Latin American Workplace

  • 1. Current Use of IT by Company Size
  • 2. Current Use of IT by Vertical
  • 3. Current Use of IT by Vertical (continued)
  • 4. Enterprise-wide Technology Deployment
  • 5. Frequency of Technology Use within the Organization
  • 6. Communications Infrastructure-Current and Future Use
  • 7. Restraints for Not Using Certain IT Solutions
  • 8. Restraints for Not Using Certain IT Solutions (continued)
  • 9. Highest Perceived Security Risks

6. IT AND CLOUD COMPUTING IN THE LATIN AMERICAN WORKPLACE

IT and Cloud Computing in the Latin American Workplace

  • 1. Criteria When Selecting a Cloud Provider
  • 2. Top 5 Criteria When Selecting a Cloud Provider by Company Size
  • 3. Top 5 Criteria When Selecting a Cloud Provider by Vertical
  • 4. Top 5 Criteria When Selecting a Cloud Provider by Vertical (continued)
  • 5. Attitudes toward the Use of Cloud Computing/Hosted Communications
  • 6. Satisfaction with Cloud Computing Use by Company Size
  • 7. Satisfaction with Cloud Computing Use by Vertical
  • 8. Attitudes toward Cloud Computing by Non Users
  • 9. IT Deployent in the Cloud
  • 10. Current Deployment of IT in the Cloud by Company Size
  • 11. Current Deployment of IT in the Cloud by Vertical
  • 12. Current Deployment of IT in the Cloud by Vertical (continued)

7. SOCIAL MEDIA STRATEGIES IN THE LATIN AMERICAN WORKPLACE

Social Media Strategies in the Latin American Workplace

  • 1. Use of Customer-facing Social Media by Company Size
  • 2. Use of Customer-facing Social Media by Vertical
  • 3. Implementation of Customer-facing Social Media
  • 4. Effectiveness of Customer-facing Social Media to Increase the Organization's Revenue by Vertical
  • 5. Use of Social Media for Internal Collaboration by Company Size
  • 6. Use of Social Media for Internal Collaboration by Vertical
  • 7. Strategies for Internal Employee Collaboration
  • 8. Effectiveness of Internal Employee Collaboration to Improve Productivity by Company Size
  • 9. Effectiveness of Internal Employee Collaboration to Improve Productivity by Vertical
  • 10. Potential Benefits of Social Media within the Organization
  • 11. Potential Benefits of Social Media within the Organization (continued)
  • 12. Top 5 Potential Benefits of Social Media within the Organization by Company Size
  • 13. Top 5 Potential Benefits of Social Media within the Organization by Vertical
  • 14. Top 5 Potential Benefits of Social Media within the Organization by Vertical (continued)

8. MOBILE DEVICES IN THE LATIN AMERICAN WORKPLACE

Mobile Devices in the Latin American Workplace

  • 1. Company-issued Devices
  • 2. Company-supported Mobile Operating Systems
  • 3. Personal Devices Allowed to Connect to the Company Network (BYOD)
  • 4. BYOD Policy and Enforcement

9. AVAILABLE IT BUDGETS FOR IT IN THE LATIN AMERICAN WORKPLACE

Available IT Budgets for IT in the Latin American Workplace

  • 1. The Big Picture of IT Budgets

10. IMPACT OF THE WORKFORCE ON IT

Impact of the Workforce on IT

  • 1. Distribution of Worker Types by Industry

11. PROFILE

Profile

  • 1. Country of Residence and Years in IT
  • 2. IT Decision Making Role and Job Title
  • 3. Companies' and Respondents' Geographic Reach
  • 4. Company's Global Annual Revenue

12. THE FROST & SULLIVAN STORY

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition-Future of Your Company & Career
  • 3. North America and Europe Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
Back to Top