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Market Research Report

Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

Published by Frost & Sullivan Product code 327503
Published Content info 18 Pages
Delivery time: 1-2 business days
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Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Published: March 26, 2015 Content info: 18 Pages
Description

This Stratecast report will analyze:

  • The things customers want from their interactions with companies today.
  • The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
  • The role of omni-channel communications in optimizing the customer experience.
  • The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.

The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.

Table of Contents
Product Code: 9A37-00-1B-00-00

Table of Contents

  • 1. Introduction
  • 2. Companies Want to Optimize Customer Experience, but Reality Intrudes
  • 3. Specific Challenges by Vertical
  • 4. Customers Want Fast Answers Online, Not Waiting on a Phone Line
  • 5. Giving Customers What They Want: Virtual Assistants
  • 6. VAs: The Tactical Perspective
  • 7. VAs: Strategic Imperative
  • 8. A Premier Provider of VA Solutions: Creative Virtual
  • 9. V-Person Addresses Large and Growing Segment of $41.18B BDA Market
  • 10. VAs in Action: Case Study Snapshots
  • 11. Stratecast - The Last Word
  • 12. About Stratecast
  • 13. About Frost & Sullivan
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