Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential

This Stratecast report will analyze:

• The things customers want from their interactions with companies today.
• The things companies are seeking from those interactions, and the systems that enable and enhance interactions.
• The role of omni-channel communications in optimizing the customer experience.
• The role of technologies such as artificial intelligence (AI) and machine learning in creating a winning scenario for both customers and providers.

The report will then discuss a solution that uses AI and machine learning to provide better solutions for providers, and an optimized experience for customers.

Table of Contents

• 1. Introduction
• 2. Companies Want to Optimize Customer Experience, but Reality Intrudes
• 3. Specific Challenges by Vertical
• 4. Customers Want Fast Answers Online, Not Waiting on a Phone Line
• 5. Giving Customers What They Want: Virtual Assistants
• 6. VAs: The Tactical Perspective
• 7. VAs: Strategic Imperative
• 8. A Premier Provider of VA Solutions: Creative Virtual
• 9. V-Person Addresses Large and Growing Segment of $41.18B BDA Market
• 10. VAs in Action: Case Study Snapshots
• 11. Stratecast - The Last Word
• 12. About Stratecast
• 13. About Frost & Sullivan