Market Research Report
WebRTC in Customer Service: Opportunities and Challenges
|Published by||Frost & Sullivan||Product code||327769|
|Published||Content info||20 Pages
Delivery time: 1-2 business days
|WebRTC in Customer Service: Opportunities and Challenges|
|Published: April 1, 2015||Content info: 20 Pages||
This publication has been discontinued on January 14, 2020.
WebRTC promises to enhance omni-channel voice, video, and mobile Customer Experience
Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers' and companies' communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browsers' windows But customer contact organizations face challenges in fully capitalizing on WebRTC. For example, not all browsers support it. How effectively organizations and vendors respond to these challenges will determine whether WebRTC will become a permanent part of the communications channel mix, and if so in what form.