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Market Research Report

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Published by Frost & Sullivan Product code 329288
Published Content info 77 Pages
Delivery time: 1-2 business days
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2015 EMEA Hosted/Cloud Contact Center Buyers Guide
Published: April 28, 2015 Content info: 77 Pages

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research and provides the reader with the market trends and in-depth profiles of suppliers.

Table of Contents
Product Code: MB2A-01-00-00-00

Table of Contents

1.Executive Summary

2.Introduction-The Rise of the Hosted/Cloud Contact Center

3.Market Highlights

4.Market Trends

  • Multichannel Adoption Aimed at Improving the Customer Experience
  • Proactive Customer Care
  • Mobility

5.Company Profiles

  • [24]7
  • 8x8
  • Altitude
  • Aspect Software
  • BT Global
  • Enghouse Interactive
  • Genesys
  • Hewlett Packard (HP)
  • inContact
  • Interactive Intelligence
  • InVision Software
  • LiveOps
  • Nuance
  • Orange Business
  • Teleopti


7.Frost & Sullivan Story

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