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Market Research Report

Contact Center Applications Market in India CY 2014

Published by Frost & Sullivan Product code 333247
Published Content info 39 Pages
Delivery time: 1-2 business days
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Contact Center Applications Market in India CY 2014
Published: June 18, 2015 Content info: 39 Pages
Description

Customer Experience and Omnichannel Interaction Leading to High Adoption

This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and improve the Customer Experience. Organizations and contact centers alike are focusing on enhancing the overall performance management and customer experience by investing in internal operational optimization and external interactions.

Table of Contents
Product Code: 9AC4-00-07-00-00

Table of Contents

1. CONTACT CENTER APPLICATIONS MARKET IN INDIA CY 2014

Executive Summary

  • 1. Key Findings

Market Definitions

  • 1. Market Segmentation
  • 2. Market Definitions
  • 3. Market Definitions (continued)
  • 4. Market Definitions (continued)
  • 5. Research Methodology
  • 6. Key Notes and Assumptions

Market Highlights

  • 1. Revenue Forecast
  • 2. Key Market Trends
  • 3. Key Technology Trends
  • 4. Benefits of Workforce Optimization Solutions
  • 5. Benefits of Workforce Optimization Solutions (continued)
  • 6. Revenue Breakdown by Technology
  • 7. Revenue Breakdown by Technology Discussion

Vertical and Horizontal Analysis

  • 1. Vertical and Horizontal Adoption Trends
  • 2. Market Highlights by Horizontal and Vertical

Competitive Analysis

  • 1. Vendor Market Share
  • 2. Market Share Analysis-Avaya
  • 3. Market Share Analysis-Verint
  • 4. Market Share Analysis-Genesys
  • 5. Market Share Analysis-Nice
  • 6. Market Share Analysis-Aspect
  • 7. Key Takeaways
  • 8. Legal Disclaimer

The Frost & Sullivan Story

  • 1. The Frost & Sullivan Story
  • 2. Value Proposition: Future of Your Company & Career
  • 3. Global Perspective
  • 4. Industry Convergence
  • 5. 360° Research Perspective
  • 6. Implementation Excellence
  • 7. Our Blue Ocean Strategy
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