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Market Research Report

2015 EMEA Contact Center Systems Buyers Guide

Published by Frost & Sullivan Product code 333962
Published Content info 84 Pages
Delivery time: 1-2 business days
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2015 EMEA Contact Center Systems Buyers Guide
Published: June 26, 2015 Content info: 84 Pages
Description

Flexibility is the Key for Maintaining Relevance

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center system providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers. It examines market forces for 2015 and highlights top-performing solution providers in the region.

Table of Contents
Product Code: MB50-01-00-00-00

Table of Contents

1. Executive Summary

2. Introduction

3. Market Trends

4. Company Profiles

  • Altitude
  • Aspect Software
  • Avaya
  • Calabrio
  • Cisco
  • Enghouse Interactive
  • Genesys
  • Hewlett-Packard (HP)
  • Interactive Intelligence
  • InVision Software
  • Mitel
  • NICE Systems
  • Noble Systems
  • SAP
  • Teleopti
  • Unify
  • Verint Systems

5. Conclusions

6. Legal Disclaimer

7. The Frost & Sullivan Story

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