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Market Research Report

2015 Europe Contact Center Outsourcing Buyer's Guide

Published by Frost & Sullivan Product code 338482
Published Content info 113 Pages
Delivery time: 1-2 business days
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2015 Europe Contact Center Outsourcing Buyer's Guide
Published: August 26, 2015 Content info: 113 Pages
Description

Negotiating a Changing Landscape

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 of the market leaders in Europe.

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations with a fundamental assessment of North American outsourcing providers and their capabilities in a single report. The study includes a profile of 23 of the market leaders in Europe.

Table of Contents
Product Code: NE10-01-00-00-00

Table of Contents

1. Executive Summary-The Competitive Landscape at a Glance

2. Introduction

3. Market Definitions

4. Market Highlights

5. Competitor Inclusion Criteria

6. Company Profiles: Pan European Providers

  • Teleperformance Group
  • Acticall Group
  • Sitel
  • Arvato
  • Webhelp
  • Transcom
  • Concentrix
  • Convergys
  • XEROX
  • SYKES
  • Teletech
  • HGS

7. Company Profiles: Regional European Providers-The United Kingdom

  • Capita
  • SERCO
  • Merchants

8. Company Profiles: Regional European Providers-Germany

  • BOSCH
  • Walter Services Group
  • SNT Deutschland AG

9. Company Profiles: Regional European Providers-Southern & Eastern Europe

  • Comdata
  • AlmavivA Group
  • CGS

10. Company Profiles: Regional European Providers-Spain

  • GRUPO KONECTA
  • Atento

11. Conclusion & Recommendations

12. Legal Disclaimer

13. The Frost & Sullivan Story

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