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Market Research Report

Analysis of the Asia-Pacific Hosted Contact Center Services Market

Published by Frost & Sullivan Product code 348645
Published Content info 138 Pages
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Analysis of the Asia-Pacific Hosted Contact Center Services Market
Published: January 5, 2016 Content info: 138 Pages
Description

Growing Demand for System Flexibility and Scalability Powers Revenue Growth

This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.

Key Questions This Study Will Answer

  • Is the market growing? How long will it continue to grow, and at what rate? What are the key growing countries in the short term and long term?
  • What are the driving/restraining factors that would shape the future of the sector? What initiatives are taken by the ecosystem players to take advantage of the market conditions?
  • What is the current competitive landscape? How is the competitive landscape expected to evolve in the future? How are ecosystem players gearing up for the future?
  • How will the market change over time? Will there be a shift in business model / pricing strategy?
  • Which segment will drive future adoption? What are some of the vertical specific trends?
  • Are the products/services offered today meeting customer needs or is there additional development that is needed?
Table of Contents
Product Code: P899-01-00-00-00

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Executive Summary
  • 2. Executive Summary (continued)
  • 3. Executive Summary-Market Engineering Measurements
  • 4. Executive Summary-CEO's Perspective

2. MARKET OVERVIEW

  • 1. Market Overview-Definitions
  • 2. Market Overview-Research Methodology
  • 3. Market Overview-Geographical Coverage
  • 4. Market Overview-Key Questions This Study Will Answer

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Market Drivers
  • 2. Drivers Explained
  • 3. Drivers Explained (continued)
  • 4. Market Restraints
  • 5. Restraints Explained
  • 6. Restraints Explained (continued)

4. FORECASTS AND TRENDS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Measurements
  • 2. Key Market Trends
  • 3. Key Market Trends (continued)
  • 4. Key Market Trends (continued)
  • 5. Key Technology Trends
  • 6. Key Pricing Trends
  • 7. Total Hosted Contact Center Services Market-Seat Forecast
  • 8. Total Hosted Contact Center Services Market-Revenue Forecast
  • 9. Hosted Seats and Revenue Forecast Discussion
  • 10. Revenue by Region
  • 11. Revenue by Region Discussion

5. DEMAND ANALYSIS-TOTAL HOSTED CONTACT CENTER SERVICES MARKET

  • 1. Market Penetration Analysis
  • 2. Total Hosted Contact Center Services Market-Forecast by Size of Hosting
  • 3. Adoption Trend Analysis-Size of Hosting
  • 4. Total Hosted Contact Center Services Market-Forecast by Type of Requirement
  • 5. Total Hosted Contact Center Services Market-Forecast by Horizontal Market
  • 6. Adoption Trends Analysis
  • 7. Adoption Trends Analysis (continued)

6. ECOSYSTEM ANALYSIS-APPLICATION VENDORS

  • 1. Vendor Insights
  • 2. Vendor Insights (continued)
  • 3. Vendor Profiles
  • 4. Vendor Profiles (continued)
  • 5. Vendor Profiles (continued)
  • 6. Vendor Profiles (continued)
  • 7. Vendor Profiles (continued)
  • 8. Vendor Profiles (continued)

7. ECOSYSTEM ANALYSIS-SERVICE PROVIDERS

  • 1. Service Provider Insights
  • 2. Service Provider Insights (continued)
  • 3. Service Provider Profiles
  • 4. Service Provider Profiles (continued)
  • 5. Service Provider Profiles (continued)
  • 6. Service Provider Profiles (continued)

8. OCEANIA MARKET BREAKDOWN

  • 1. Oceania (Australia and New Zealand)
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Hosted Contact Center Services Market-Revenue Forecast
  • 6. Service Provider Trends
  • 7. Service Provider Trends (continued)
  • 8. Service Provider Profiles
  • 9. Service Provider Profiles (continued)
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)

9. INDIA MARKET BREAKDOWN

  • 1. India
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Key Market Trends (continued)
  • 6. Hosted Contact Center Services Market-Revenue Forecast
  • 7. Service Provider Trends
  • 8. Service Provider Trends (continued)
  • 9. Service Provider Profiles
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)

10. JAPAN MARKET BREAKDOWN

  • 1. Japan
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Hosted Contact Center Services Market-Revenue Forecast
  • 5. Service Provider Trends
  • 6. Service Provider Profiles
  • 7. Service Provider Profiles (continued)
  • 8. Service Provider Profiles (continued)
  • 9. Service Provider Profiles (continued)

11. ASEAN MARKET BREAKDOWN

  • 1. ASEAN
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Key Market Trends (continued)
  • 5. Key Market Trends (continued)
  • 6. Key Market Trends (continued)
  • 7. Key Market Trends (continued)
  • 8. Key Market Trends (continued)
  • 9. Hosted Contact Center Services Market-Revenue Forecast
  • 10. Service Provider Trends
  • 11. Service Provider Trends (continued)
  • 12. Service Provider Trends (continued)
  • 13. Service Provider Profiles
  • 14. Service Provider Profiles (continued)

12. GREATER CHINA MARKET BREAKDOWN

  • 1. Greater China
  • 2. Measurements
  • 3. Key Market Trends-China
  • 4. Key Market Trends-Hong Kong
  • 5. Key Market Trends-Taiwan
  • 6. Hosted Contact Center Services Market-Revenue Forecast
  • 7. Service Provider Trends
  • 8. Service Provider Trends (continued)
  • 9. Service Provider Profiles
  • 10. Service Provider Profiles (continued)
  • 11. Service Provider Profiles (continued)
  • 12. Service Provider Profiles (continued)
  • 13. Service Provider Profiles (continued)
  • 14. Service Provider Profiles (continued)

13. SOUTH KOREA MARKET BREAKDOWN

  • 1. South Korea
  • 2. Measurements
  • 3. Key Market Trends
  • 4. Hosted Contact Center Services Market-Revenue Forecast
  • 5. Service Provider Trends
  • 6. Service Provider Profiles
  • 7. Service Provider Profiles (continued)
  • 8. Service Provider Profiles (continued)

14. THE LAST WORD

  • 1. The Last Word-Three Big Predictions
  • 2. Legal Disclaimer

15. APPENDIX

  • 1. Methodology
  • 2. Partial List of Companies Interviewed
  • 3. Table of Acronyms Used
  • 4. Learn More-Next Steps
  • 5. Additional Sources of Information
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