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Market Research Report

Analysis of the Hosted and Cloud Contact Center Market in Latin America

Published by Frost & Sullivan Product code 355144
Published Content info 74 Pages
Delivery time: 1-2 business days
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Analysis of the Hosted and Cloud Contact Center Market in Latin America
Published: March 16, 2016 Content info: 74 Pages
Description

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimization (APO) applications (including analytics, quality monitoring and workforce management). The study also provides product and region market shares for the total market, as well as representative vendor and service provider profiles and recommendations for both end users and service providers.

Table of Contents
Product Code: K01D-01-00-00-00

Table of Contents

1. EXECUTIVE SUMMARY

Executive Summary

  • Executive Summary
  • Market Engineering Measurements

2. MARKET OVERVIEW AND DEFINITIONS

Market Overview and Definitions

  • Research Scope
  • Research Methodology
  • Market Overview-Geographical Coverage
  • Market Overview-Key Questions This Study Will Answer
  • Market Definitions
  • Market Definitions (continued)
  • Revenue Definitions
  • Key Market Trends
  • Key Market Trends (continued)
  • Key Pricing Trends

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

External Challenges: Drivers and Restraints-Total Hosted and Cloud Contact Center Market

  • Market Drivers
  • Drivers Explained
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Market Restraints
  • Restraints Explained
  • Restraints Explained (continued)

4. FORECAST AND TRENDS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

Forecast and Trends-Total Hosted and Cloud Contact Center Market

  • Forecast Assumptions
  • Total Hosted and Cloud Contact Center Market-Revenue Forecast
  • Revenue Forecast Discussion
  • Hosted and Cloud Contact Center Revenue Market vs. Total Contact Center Market Revenue
  • 2015 Revenue Split by Region-Latin America
  • 2015 Revenue by Region Discussion
  • Hosted and Cloud Contact Centre Market-Revenue Forecast by Segment
  • Revenue Forecast by Segment Discussion

5. MARKET SHARE AND COMPETITIVE ANALYSIS

Market Share and Competitive Analysis

  • 2015 Revenue Market Share-Latin America
  • 2015 Revenue Market Share-Latin America (continued)

6. REPRESENTATIVE VENDOR AND SERVICE PROVIDER PROFILES

Representative Vendor and Service Provider Profiles

  • Key Solution Features Available in Latin America- Application Providers/Vendors
  • Vendor/Application Provider Profiles
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Key Solution Features Available in Latin America- Service Provider and Channels
  • Channels/Service Provider Profiles
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)

7. THE LAST WORD

The Last Word

  • Recommendations for End Users
  • Recommendations for End Users (continued)
  • The Last Word-Recommendations for Service Providers
  • The Last Word-Predictions
  • Legal Disclaimer

8. APPENDIX

Appendix

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Companies Interviewed
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