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Market Research Report

Automation and Self Service Market Trends in Latin America

Published by Frost & Sullivan Product code 367422
Published Content info 40 Pages
Delivery time: 1-2 business days
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Automation and Self Service Market Trends in Latin America
Published: August 12, 2016 Content info: 40 Pages
Description

The Race to Cut Costs Without Sacrificing Service Quality

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.

Table of Contents
Product Code: 9AC4-00-0A-00-00

Table of Contents

1. AUTOMATION AND SELF SERVICE MARKET TRENDS IN LATIN AMERICA

Executive Summary

  • Key Findings

Market Overview and Definitions

  • Definitions
  • Definitions (continued)
  • Introduction
  • Introduction-Self-service Customer Experience
  • Introduction-Self-service Customer Experience (continued)
  • Introduction-Process Automation
  • Introduction-Process Automation (continued)

Drivers and Restraints

  • Market Drivers
  • Drivers Explained
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Market Restraints
  • Restraints Explained
  • Restraints Explained (continued)

Market Trends and Analysis

  • Latin American Market Trends
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • ROBOTICS-NLP as a Tool in More Natural Human-Machine Interaction for Operators
  • Start-ups Driving Key Innovations for NLP Applications

Selected Business Cases

  • Business Case-It's now (Brazil)
  • Business Case-BotMaker (Argentina)
  • Business Case-BotMaker & El Noble (Argentina)
  • Business Case-Verint Robotic Process Automation™ (US)
  • Business Cases-Verint RPA & Process Assistant (US)

The Last Word

  • Growth Opportunities
  • Key Takeaways
  • Legal Disclaimer

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition: Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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