Growth Opportunities in the Professional Headset Market

Evolution of Software-based Communications Continues to Drive Headset Growth

This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning.

Table of Contents

1. EXECUTIVE DASHBOARD

• Purpose of this Experiential Study
• 5-Step Process to Transformational Growth
• Enterprise Communications Endpoint Landscape
• Top 5 Strategic Imperatives for Professional Headset Vendors

2. GROWTH ENVIRONMENT

• Scoping and Market Definition
• Scoping and Market Definition (continued)
• Scoping and Market Definition (continued)
• Scoping and Market Definition (continued)
• Scoping and Market Definition (continued)
• Scoping and Market Definition (continued)
• State of the Market
• State of the Market (continued)
• Market Drivers
• Market Restraints
• Market Forecast-Total Contact Center and Office Headset Forecast
• Market Forecast-Office versus Contact Center Headset Forecast
• Market Forecast-Cordless versus Corded Headset Forecast
• Market Forecast-UCC-enabled versus non UCC Headset Forecast
• Market Forecast-Professional Headset Penetration
• Market Forecast-Revenue Contribution by Region
• Competitive Landscape-Revenue Contribution by Vendor

3. VISIONING SCENARIOS

• Macro to Micro Visioning
• Top Predictions for the Professional Headset Market

4. GROWTH PIPELINE

• Levers for Growth
• Vision and Strategy-Opportunity 1: IP Desktop Phones
• Vision and Strategy-Opportunity 2: UCC Clients
• Vision and Strategy-Opportunity 3: Microsoft
• Vision and Strategy-Opportunity 4: Messaging-centric Clients
• Vision and Strategy-Opportunity 5: Conferencing Service Clients
• Vision and Strategy-Opportunity 6: Communications APIs
• Vision and Strategy-Opportunity 7: Mobility
• Vision and Strategy-Opportunity 8: Internet of Things
• Brand and Demand-Opportunity 9: UCC Versus UC
• Brand and Demand-Opportunity 10: Connectivity/Convergence
• Brand and Demand-Opportunity 11: Cloud & Solution as a Service
• Brand and Demand-Opportunity 12: Generation Y (Millennials)
• Brand and Demand-Opportunity 13: Continued Education
• Brand and Demand-Opportunity 14: Channel Structure
• Brand and Demand-Opportunity 15: Evolving Workspaces
• Brand and Demand-Opportunity 16: Social Media Marketing
• Total Growth Opportunity Matrix 1-8-Vision and Strategy
• Total Growth Opportunity Matrix 9-16-Brand and Demand
• Total Growth Opportunities Matrix Exhibit

5. GROWTH STRATEGY AND IMPLEMENTATION

• Growth Strategies for Your Company
• Prioritized Opportunities through Implementation
• Legal Disclaimer