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Market Research Report

India Contact Center Applications Market, 2015

Published by Frost & Sullivan Product code 462560
Published Content info 34 Pages
Delivery time: 1-2 business days
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India Contact Center Applications Market, 2015
Published: February 22, 2017 Content info: 34 Pages
Description

The Adoption of Workforce Management (WFM) and Analytics Applications Continued to Grow

The Indian contact center applications market size is estimated to grow from $68.4 million in 2015 to $91.1 million by 2022, at a Compound Annual Growth Rate (CAGR) of 4.2%. The research service covers the contact center applications market in India based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Table of Contents
Product Code: 4J49-76

Table of Contents

1. EXECUTIVE SUMMARY

  • Executive Summary
  • Executive Summary-Market Engineering Measurements

2. MARKET DEFINITIONS AND RESEARCH METHODOLOGY

  • Market Overview
  • Research Methodology
  • Market Overview-Definitions
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)

3. FORECASTS AND TRENDS

  • India Market-Market Engineering Measurements
  • India Market-Percent Revenue Breakdown by Application
  • India Market Overview-Key Trends
  • India Market-Revenue Forecast
  • India Market-Revenue Forecast Discussion
  • India Market Highlights by Application
  • India Market Highlights by Application Discussion
  • India Market Highlights by Horizontal and Vertical
  • India Market Highlights by Horizontal and Vertical (continued)

4. MARKET SHARE AND COMPETITIVE ANALYSIS

  • India Market-Vendor Market Share
  • India Market-Vendor Market Share by Application
  • India Market-Vendor Market Share by Application (continued)
  • India Market-Vendor Market Share by Application (continued)
  • India Market-Competitive Highlights
  • India Market-Competitive Highlights (continued)
  • Legal Disclaimer

5. APPENDIX

  • Market Engineering Methodology
  • Other Participants in India
  • Partial List of Companies Interviewed
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