Market Research Report
Singapore Contact Center Applications Market, 2015
|Published by||Frost & Sullivan||Product code||462566|
|Published||Content info||35 Pages
Delivery time: 1-2 business days
|Singapore Contact Center Applications Market, 2015|
|Published: February 22, 2017||Content info: 35 Pages||
The Adoption of Workforce Management (WFM) and Analytics Applications Powered up the Growth
The Singaporean contact center applications market size is estimated to decline from $14.7 million in 2015 to $14.4 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 0.3%. The research service covers the contact center applications market in Singapore based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.
Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.
The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).