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Market Research Report

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Published by Frost & Sullivan Product code 643486
Published Content info 255 Pages
Delivery time: 1-2 business days
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Asia-Pacific Contact Center Applications Market, Forecast to 2023
Published: May 9, 2018 Content info: 255 Pages
Description

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments, including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights:

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Table of Contents
Product Code: P990-76

Table of Contents

1. EXECUTIVE SUMMARY

  • Executive Summary
  • Market Engineering Measurements
  • CEO's Perspective

2. MARKET OVERVIEW

  • Market Definitions
  • Research Methodology
  • Geographical Coverage
  • Segmentation
  • Segmentation (continued)
  • Segmentation (continued)
  • Key Questions This Study Will Answer

3. DRIVERS AND RESTRAINTS-ASIA-PACIFIC CONTACT CENTER APPLICATIONS MARKET

  • Market Drivers
  • Market Restraints

4. FORECASTS AND TRENDS-ASIA-PACIFIC CONTACT CENTER APPLICATIONS MARKET

  • Forecast Assumptions
  • Market Overview-Market Trends
  • Market Overview-Market Trends (continued)
  • Market Overview-Technology Trends
  • Market Overview-Technology Trends (continued)
  • Market Overview-Price Trends
  • Revenue Forecast
  • Revenue Forecast Discussion
  • Market Highlights by Country
  • Percent Revenue Breakdown by Application
  • Market Highlights by Application
  • Market Highlights Discussion
  • Market Highlights by Horizontal and Vertical
  • Market Highlights by Horizontal and Vertical (continued)
  • Market Highlights by Horizontal and Vertical (continued)

5. MARKET SHARE AND COMPETITIVE ANALYSIS-ASIA-PACIFIC CONTACT CENTER APPLICATIONS MARKET

  • Vendor Market Share
  • Vendor Market Share by Application
  • Vendor Market Share by Application (continued)
  • Vendor Market Share by Application (continued)
  • Asia-Pacific Market-Competitive Assessment
  • Asia-Pacific Market-Competitive Assessment (continued)
  • Asia-Pacific Market-Competitive Assessment (continued)
  • Asia-Pacific Market-Competitive Assessment (continued)
  • Asia-Pacific Market-Competitive Assessment (continued)

6. AUSTRALIAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

7. MARKET SHARE AND COMPETITIVE ANALYSIS-AUSTRALIA

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

8. CHINESE CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

9. MARKET SHARE AND COMPETITIVE ANALYSIS-CHINA

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

10. HONG KONG CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

11. MARKET SHARE AND COMPETITIVE ANALYSIS-HONG KONG

  • Market Share
  • Competitive Environment
  • Competitive Assessment

12. INDIAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

13. MARKET SHARE AND COMPETITIVE ANALYSIS-INDIA

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

14. INDONESIAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

15. MARKET SHARE AND COMPETITIVE ANALYSIS-INDONESIA

  • Market Share
  • Competitive Environment
  • Competitive Assessment

16. JAPANESE CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

17. MARKET SHARE AND COMPETITIVE ANALYSIS-JAPAN

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)
  • Competitive Assessment (continued)

18. MALAYSIAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

19. MARKET SHARE AND COMPETITIVE ANALYSIS-MALAYSIA

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

20. NEW ZEALAND CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

21. MARKET SHARE AND COMPETITIVE ANALYSIS-NEW ZEALAND

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

22. PHILIPPINE CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

23. MARKET SHARE AND COMPETITIVE ANALYSIS-PHILIPPINES

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

24. SINGAPOREAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

25. MARKET SHARE AND COMPETITIVE ANALYSIS-SINGAPORE

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

26. SOUTH KOREAN CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

27. MARKET SHARE AND COMPETITIVE ANALYSIS-SOUTH KOREA

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

28. TAIWANESE CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

29. MARKET SHARE AND COMPETITIVE ANALYSIS-TAIWAN

  • Market Share
  • Competitive Environment
  • Competitive Assessment

30. THAI CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

31. MARKET SHARE AND COMPETITIVE ANALYSIS-THAILAND

  • Market Share
  • Competitive Environment
  • Competitive Assessment
  • Competitive Assessment (continued)

32. VIETNAMESE CONTACT CENTER APPLICATIONS MARKET ANALYSIS

  • Market Engineering Measurements
  • Overview of Key Trends
  • Revenue Forecast
  • Revenue Forecast by Application
  • Revenue Forecast Discussion
  • Vertical Adoption Trends
  • Horizontal Adoption Trends

33. MARKET SHARE AND COMPETITIVE ANALYSIS-VIETNAM

  • Market Share
  • Competitive Environment
  • Competitive Assessment

34. THE LAST WORD

  • The Last Word
  • Legal Disclaimer

35. APPENDIX

  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • List of Exhibits (continued)
  • Market Engineering Methodology
  • Market Engineering Measurements
  • Appendix-Other Participants in Asia-Pacific
  • Partial List of Companies Interviewed
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