Market Research Report
Australia Retail Banking - Competitor Benchmarking 2021
|Australia Retail Banking - Competitor Benchmarking 2021|
Published: August 12, 2021
Content info: 31 Pages
Delivery time: 1-2 business days
This report - which is part of a series of Australian content including country analysis and consumer profiles - looks at market performance, retention risk, and current account market share. It ranks Australia's top banks across a range of criteria, from digital adoption and user experience to rewards and money management tools.
Despite the impact of COVID-19, Australian banks remain well placed to recover from the economic shock going forward as most incumbents increased total divisional assets (TDA). Banks must adapt to long term low-rate environments as rates appear unlikely to increase in the near future. Despite this, banks are expected to remain profitable and improve their bottom line by controlling costs and moving towards more efficient operating models.