Picture
SEARCH
What are you looking for?
Need help finding what you are looking for? Contact Us
Compare

PUBLISHER: GlobalData | PRODUCT CODE: 1095205

Cover Image

PUBLISHER: GlobalData | PRODUCT CODE: 1095205

New Zealand Retail Banking Competitor Benchmarking 2021

PUBLISHED:
PAGES: 31 Pages
DELIVERY TIME: 1-2 business days
SELECT AN OPTION
PDF (Single User License)
USD 5250
PDF (Site License)
USD 10500
PDF (Global License)
USD 15750

Add to Cart

This report benchmarks the leading incumbent banks in New Zealand, comparing their financial performances, market shares, and customer satisfaction data, among other key performance indicators.

The swift and total lockdowns experienced across parts of Asia Pacific have somewhat shielded financial institutions from the worst effects of COVID-19. All banks in New Zealand registered an increase in total divisional assets (TDA) between 2019 and 2020. As low interest rates are likely to persist, incumbents should focus on increasing the proportion of non-interest income. Only ASB and Kiwibank were able to increase their non-interest incomes in 2020.

Scope

  • The use of branch services post-lockdown in New Zealand has been relatively high for banks such as ANZ, BNZ, Westpac, and Co-operative Bank, a sign that customers remain in favor of branch services despite using digital channels more frequently in 2021. The use of telephone channels has fallen from 2020.
  • All banks in New Zealand saw significant increases in digital channel engagement, but only ASB and TSB Bank were able to reduce branch visitation in 2021.
  • Westpac has the lowest average customer satisfaction rate of 70%. It performs best in attributes related to digital products but scores lower with regards to in-person banking and branch and telephone channels, which are key attributes for customers in New Zealand.

Reasons to Buy

  • Gain an understanding of which banks in New Zealand are performing best and will continue to do so.
  • Discover which banks are under threat and perceived as being behind the curve by customers.
  • Understand the New Zealand retail banking landscape and how it may develop based on the key performance indicators included.
Product Code: GDFS0568CI

Table of Contents

Table of Contents

  • Executive Summary
  • Financial Performance, Market Share, and Cross Selling
  • Channel Visitation Trends and Digital Adoption
  • Customer Satisfaction

Appendix

Have a question?
Picture

Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

Picture

Christine Sirois

Manager - Americas

+1-860-674-8796

Questions? Please give us a call or visit the contact form.
Hi, how can we help?
Contact us!