Market Research Report
Telco Digital AI Assistants & Chatbots: State of Play and Monetization Plans
|Published by||GlobalData||Product code||692953|
|Published||Content info||30 Pages
Delivery time: 1-2 business days
|Telco Digital AI Assistants & Chatbots: State of Play and Monetization Plans|
|Published: August 30, 2018||Content info: 30 Pages||
Artificial Intelligence (AI) is empowering telcos' internal & external capabilities and can help them yield new revenue streams. AI capabilities are being infused across all telcos' key business areas, including networks, products & services, and customer interactions.
Initially led by pure-play Internet and cloud providers such as IBM with Watson, Apple with Siri and Amazon with Alexa, the artificially-intelligent digital assistant &chatbot ecosystem is seeing the emergence of telco players. Examples include in-house developed AI assistants such as SK Telecom's NUGU and white-labelled chatbots such as Kyivstar Ukraine's Zoryana.
It is still early days for telcos' digital assistants and chatbot deployments. Most initiatives have focused on digital customer support, sales and business process optimization and cost reductions.Moreover, in addition to increasing customer satisfaction and retention, a few telcos are harnessing digital assistants &chatbots to generate new revenue streams - e.g., through VAS & smart device sales.
"Telco Digital AI Assistants & Chatbots: State of Play and Monetization Plans", a global outlook report, gives an overview of the digital assistant &chatbot ecosystem, analyzes telcos' deployment strategies and their overarching goals.
The report also provides a number of monetization options that telcos have adopted and are planning to rollout for their digital assistant and chatbot capabilities. It also offers case studies of telcos' digital AI assistant implementations. It reviews the development strategies, the key benefits produced and the monetization models.
Companies Mentioned: Alibaba, Amazon, Apple, Baidu, Deutsche Telekom, Globe Philippines, Google, IBM, Kakao, KT, Kyivstar Ukraine, LG, Magic Leap, Microsoft, Nanosemantika, Naver, Orange, Servicefriend, SK Telecom, Softbank, Telefonica, Telegram, T-Mobile, Verizon, Viber, Vivo, Vodafone, Xiaomi.