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Market Research Report

Australian Consumer Credit 2019: Review, Forecasts, and Future Opportunities

Published by GlobalData Product code 937701
Published Content info 48 Pages
Delivery time: 1-2 business days
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Australian Consumer Credit 2019: Review, Forecasts, and Future Opportunities
Published: May 18, 2020 Content info: 48 Pages

The Australian consumer credit market has been characterized by continued weakness as consumers prioritize mortgage debt over consumer debt. The growth of the Australian mortgage market combined with high debt servicing costs has displaced the consumer credit market as a less competitive form of finance. Balances outstanding for both personal loans and credit cards are not expected to grow until 2021, with COVID-19 expected to significantly disrupt the economy and change buying habits.

This report provides information and insight on the Australian consumer credit market. It includes details of the overall personal loans and credit card market; a look at the Australian macroeconomic scene; the competitive environment among the main consumer credit and buy now, pay later players; information regarding customer behavior and sentiment; and analysis of recent regulatory changes.


  • Frequent users of digital and traditional channels are just as likely to prefer to use digital and non-digital alike when arranging to borrow money.
  • All but two of the largest credit providers saw growth in their credit card loan books during 2012-19, with personal loans becoming a popular option among the under 35s.
  • Buy now, pay later has emerged as an increasingly popular form of credit, threatening the conventional market, including credit cards.

Reasons to Buy

  • Gain insight at both the micro and macro level of the Australian consumer credit market.
  • Learn about threats to personal loan and credit card providers as well as potential opportunities, with an in-depth review of the buy now, pay later sector.
  • Compare the performance and strategic direction of your firm against competitors.
Table of Contents
Product Code: GDFS0253IA

Table of Contents


  • 1.1. Market summary
  • 1.2. Key findings
  • 1.3. Critical success factors


  • 2.1. The consumer credit marketwill remain stagnant after several years of negative growth
  • 2.2. Falling interest rates and easy access to home loans have made secured lending more competitive against variable rate loans
  • 2.3. Consumer credit has been badly hit by the rise in mortgage borrowing
  • 2.4. A high debt servicing ratio combined with incentives for home ownershippush consumers away fromhigher-interest consumer debt
  • 2.5. Credit cards are in danger of losing their lending hegemony due to the growing popularity of personal loans


  • 3.1. The economy is currently expected to rebound after a difficult 2019 but is likely to be significantly revised down due to COVID-19
  • 3.2. Confidence shatters to new depths, re-enforcing lower growth expectations and pushing consumers to save instead of borrow


  • 4.1. Changes in methodology and loan book exchanges have helped consolidate market shares for the largest lenders
  • 4.2. ANZ'sstrict credit measures mean it leads on consumer sentiment, butnot market share
  • 4.3. Banks can achieve higher cross-selling by allowing customers to prove their creditworthiness
  • 4.4. BNPLis on the verge of becoming mainstream
  • 4.5. BNPL's low cost and lax creditworthiness conditions threaten the on-demand credit hegemony of credit cards
  • 4.6. Companies wishing to expand their credit offering could follow CBA into the BNPL market
  • 4.7. BNPL still faces problems, with pressure from regulators and the Senate leading the industry to self-enforce a new code of conduct
  • 4.8. BNPL: the main players


  • 5.1. Car finance is one of few bright spots for consumer lending
  • 5.2. Banks can tap into dissatisfaction with specialist players
  • 5.3. An omni-channel strategy will ensure lenders reach all potential borrowers


  • 6.1. A new banking code has been introduced to combat misconduct and foster ethical behavior
  • 6.2. ASIC grants licenses to alternative credit providers to provide greater competition to the market


  • 7.1. Abbreviations and acronyms
  • 7.2. Methodology
  • 7.3. Secondary sources
  • 7.4. Further reading

List of Figures

  • Figure 1: The consumer credit market is forecast to continue shrinking until 2021
  • Figure 2: Lower central bank interest rates have made variable personal loans uncompetitive
  • Figure 3: Consumer credit has been sidelined by Australians in favor of lower-rate home loans
  • Figure 4: Australia's high debt servicing levels make it harder for lenders to sell higher-interest consumer debt
  • Figure 5: Falling interest rates have cushioned borrowers over the last decade
  • Figure 6: Personal loans have gained appeal among young consumers, to the detriment of credit cards
  • Figure 7: GDP growth was significantly below the trend rate in 2019,while inflation remained stable
  • Figure 8: Wage growth has crept up in the last year but is well below long-term averages
  • Figure9: COVID-19 has made businesses and consumers wary of the future
  • Figure 10: Market share changes have been the result of significant deals and revisions to methodologies
  • Figure 11: In a stagnant market, growth in personal loans has been at the expense of credit cards
  • Figure 12: ANZ is streets ahead of its rivals for NPS on consumer loans and mortgages
  • Figure 13: CBA and ANZ lead the way on cross-selling
  • Figure 14: Westpac has sought to differentiate its brands to capture different segments for personal loans
  • Figure 15: BNPL growth is expected to continue for the next few years
  • Figure 16: Food-based retail sales growth is much higher than fast fashion, which most BNPL providers arenot taking advantage of
  • Figure 17: BNPL repayments with credit cards are made by higher earners who can afford credit interest
  • Figure 18: Afterpay's website feels more like Myer or David Jonesthan a credit provider
  • Figure 19: Lady Gaga helped Klarna share its brand among her 180 million social media followers
  • Figure 20: Zip offers customers a much wider range of retail options, as well as the ubiquitous fast fashion
  • Figure 21: The Australian motor finance market is expected to experience almost continual growth for 15 years
  • Figure 22: Banks should capitalize on subsectors considered bad and minimize threats from those doing well
  • Figure 23: Significant numbers of frequent digital users still prefer to use multiple channels when arranging to borrow money, particularly bank branches
  • Figure 24: One of several reviews criticizing CBA's personal loan process for its lack of clarity
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