China Retail Banking 2020 - Review, Forecasts, and Future Opportunities

This report explores trends in the Chinese retail banking sector as well as insight into consumer preferences and behaviors. It highlights some of the most important data points available on the performance of the sector comparable to other markets, as well as the performance and perception of firms within the industry. New trends and innovations are also noted, as are the implications of COVID-19.

Growth in the Chinese retail banking sector has been strong over the past decade. COVID-19 has affected growth in 2020 but is unlikely to significantly alter trajectories and forecasts going forward, given that a strong recovery is expected in 2021. The Chinese government introduced stringent lockdown measures early on that were more restrictive than almost any other market. This allowed the country to better control the virus and limit transmission. The Chinese economy has now been able to fully reopen, setting the stage for a strong recovery.

Scope

• The share of the credit card market controlled by the largest five banks in China has decreased substantially over the last decade, falling 9 percentage points.
• Market concentration for all products has decreased over the last decade, indicating the Chinese market is more competitive as medium-sized institutions and digital-only banks begin to effectively challenge the offerings of incumbents.
• Bank of China has been at the forefront of digital transformation, which has contributed to low levels of dissatisfaction with its mobile and online channels.

Reasons to Buy

• Identify factors affecting growth prospects across the deposit, credit card, personal loan, and mortgage markets.
• Track competitor gains and losses in market share, as well as consumer perceptions of competitors' performance.
• Learn about how channel preferences have evolved in recent years.
• Discover changes in attitudes towards digital-only banks.
• Explore the importance placed on the various attributes of financial service providers analyzed by age and income.

Table of Contents

Table of Contents

• Executive Summary
• Growth Prospects
• Macroeconomic Outlook
• Survey Insights
• Competitor Update

Appendix