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Market Research Report

Contact Center Software Market Size By Component, By Deployment Model, By Application, Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024

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Contact Center Software Market Size By Component, By Deployment Model, By Application, Industry Analysis Report, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2018 - 2024
Published: October 24, 2018 Content info: 220 Pages
Description

Title:
Contact Center Software Market Size By Component (Software [Automatic Call Distribution {ACD}, Dialer, Call Recording, Computer Telephony Integration {CTI}, Workforce Optimization, Customer Collaboration, Reporting & Analytics, Interactive Voice Response {IVR}, Intelligent Virtual Assistant {IVA}], Service [Integration and Deployment, Training and Consulting, Support and Maintenance, Managed Service]), By Deployment Model (On-Premise, Cloud), By Application (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel and Hospitality), Industry Analysis Report, Regional Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia and New Zealand [ANZ], South Korea, India, Indonesia, Philippines, Brazil, Mexico, Argentina, Chile, South Africa, UAE, Saudi Arabia), Growth Potential, Competitive Market Share & Forecast, 2018 - 2024.

Contact Center Software Market is projected to surpass USD 40 billion by 2024. The growing demand for meeting dynamic customer requirements, technological advancements in the field of machine learning, AI, and IoT, and the rising integration with social media platforms are the major factors driving the global contact center software market growth. The increasing demand for cloud-based contact center software solutions by various industry verticals including BFSI, healthcare, IT & Telecom, travel and hospitality, and government organizations also has a positive impact on the market.

The automation of contact center solutions also propels the market growth. The automation process brings up the self-service processes by enabling the customer service platform to automate low-level concerns, allowing the contact center agents to concentrate on complex and high-value interactions. This also helps organizations in saving costs and increasing the overall business productivity along with an augmented customer experience.

The Interactive Voice Response (IVR) segment dominates the contact center software market and accounted for over 15% of the market share in 2017. The rising adoption of smartphones by customers has replaced the traditional voice-based IVR with the visual IVR technology. This transformative platform allows customers to touch the screen menus and to get their required answers instead of waiting for the traditional IVR to read the unwanted options not required by customers. This visual IVR software handles around 75% of the customer service calls thereby transforming the functioning of contact center and leading to customer delight.

The managed services for contact center software are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period. By providing the right knowledge and experience required to make critical contact center software technologies, the managed service providers augment the customers' internal capabilities by using the resources more effectively. The managed service providers carry out the regular installation of all software updates associated with the contact center environment, ensuring that the communication servers are secured and updated timely, driving the contact center software market demand.

The cloud-based deployment model is projected to account for around 29% of the market share by 2024. The cloud model provides contact centers access to various channels and the latest technologies with the ability to scale agents up and down as per requirement. It also reduces support costs and removes the expenses for upgrades, ensuring smooth business functioning with a rapid growth in ROI. It provides end-to-end visibility, providing the operations staff and clients a comprehensive set of historical data, real-time dashboards, and performance and quality management tools. This provides organizations with critical insights, allowing them to take the necessary steps to meet the changing customer requirements.

The travel & hospitality industry segment is projected to grow at a CAGR of over 16% over the forecast timeline. The use of contact center software is booming in this industry as it delivers automated customer service to passengers on the company's website or operates through other communication platforms including chat and social media. Maintaining efficient communication between the contact center, billing, marketing, and related departments to provide a smooth customer experience is essentially boosting the contact center software market growth. Furthermore, hospitality companies are rapidly shifting from on-premise contact center software to cloud-based solutions due to the added benefits associated with them. For instance, in July 2016, an international hospitality company adopted inContact's customer interaction cloud. This omnichannel cloud solution will assist the company in achieving enhanced business outcomes.

The Latin America contact center market is projected to cross over USD 3 billion over the forecast timeframe. The regional growth is attributed to the rising adoption of new technologies including cloud computing, speech recognition, analytics, and AI accompanied by an increase in the demand for augmented customer experience. Various industry verticals including healthcare, telecommunications, and retail are investing in the Latin America contact center software market to deliver an omnichannel communication experience to its customers. The adoption of cloud-based contact centers in this region is still in the nascent stage with major development witnessed mainly in Argentina, Brazil, Mexico, Chile, and Peru. Its adoption is anticipated to grow over the forecast period, mainly in the regions of Colombia and Costa Rica, driving the contact center software market growth.

Avaya, Cisco, Five9, Huawei Technologies, BT, and 8x8 are among the prominent vendors in the contact center software market. Other noticeable players include Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, and Vocalcom. Mergers and acquisitions are the major strategies adopted by the players to gain a competitive market share. For instance, in September 2018, Twilio acquired a contact center software company Ytica aimed at expanding its position in the highly lucrative market.

Table of Contents
Product Code: 2972

Table of Contents

Chapter 1. Methodology & Scope

  • 1.1. Methodology
    • 1.1.1. Initial data exploration
    • 1.1.2. Statistical model and forecast
    • 1.1.3. Industry insights and validation
    • 1.1.4. Scope
    • 1.1.5. Definition
    • 1.1.6. Methodology and forecast parameters
  • 1.2. Data Sources
    • 1.2.1. Primary
    • 1.2.2. Secondary
      • 1.2.2.1. Paid sources
      • 1.2.2.2. Public sources

Chapter 2. Executive Summary

  • 2.1. Contact center software industry 360º synopsis, 2013- 2024
    • 2.1.1. Regional trends
    • 2.1.2. Component trends
    • 2.1.3. Deployment model trends
    • 2.1.4. Application trends

Chapter 3. Contact Center Software Industry Insights

  • 3.1. Introduction
  • 3.2. Industry segmentation
  • 3.3. Industry landscape, 2013-2024
  • 3.4. Contact center software ecosystem analysis
    • 3.4.1. Contact center software providers
    • 3.4.2. Contact center providers
    • 3.4.3. Contact center component integrators
    • 3.4.4. Distributors
    • 3.4.5. End users
  • 3.5. Contact center software architecture analysis
  • 3.6. Contact center software evolution
  • 3.7. Technology & innovation landscape
    • 3.7.1. Artificial Intelligence (AI) and machine learning
    • 3.7.2. Cloud-based technology
    • 3.7.3. Big data and predictive analytics
  • 3.8. Regulatory landscape
    • 3.8.1. European Contact Centre Standard (ECCS)
    • 3.8.2. General Data Protection Regulation (GDPR)
    • 3.8.3. Financial Industry Regulatory Authority (FINRA)
    • 3.8.4. Payment Card Industry Data Security Standard (PCI DSS)
    • 3.8.5. Health Insurance Portability and Accountability Act (HIPAA)
    • 3.8.6. Telemarketing Sales Rule (TSR)
    • 3.8.7. California Online Privacy Protection Act (CalOPPA)
  • 3.9. Industry impact forces
    • 3.9.1. Growth drivers
      • 3.9.1.1. Rising demand for the automation of contact center solutions
      • 3.9.1.2. Emergence of omnichannel communication
      • 3.9.1.3. Increasing adoption of social media by customers
      • 3.9.1.4. Advancement in latest technologies including IoT and AI
      • 3.9.1.5. Growing adoption of cloud-based contact center solutions
    • 3.9.2. Industry Pitfalls and Challenges
      • 3.9.2.1. High initial investment and complex integrations
      • 3.9.2.2. Inefficiency to achieve low first call resolution and improved average speed of answer
  • 3.10. Porter's Analysis
    • 3.10.1. Threat of new entrants
    • 3.10.2. Threat of substitutes
    • 3.10.3. Bargaining power of buyer
    • 3.10.4. Bargaining power of supplier
    • 3.10.5. Industry rivalry
  • 3.11. PESTEL analysis
  • 3.12. Growth potential analysis

Chapter 4. Competitive Landscape, 2017

  • 4.1. Introduction
  • 4.2. Competitive analysis of key market players
    • 4.2.1. Avaya
    • 4.2.2. Cisco
    • 4.2.3. Five9
    • 4.2.4. Huawei Technologies
    • 4.2.5. 8x8
  • 4.3. Competitive analysis of other prominent vendors
    • 4.3.1. Fenero
    • 4.3.2. Nixxis
    • 4.3.3. Solgari
    • 4.3.4. Top Down Systems

Chapter 5. Contact Center Software Market, By Component

  • 5.1. Key trends, by component
  • 5.2. Software
    • 5.2.1. Software market estimates and forecast, 2013-2024
    • 5.2.2. Automatic Call Distribution (ACD)
      • 5.2.2.1. ACD market estimates and forecast, 2013-2024
    • 5.2.3. Dialer
      • 5.2.3.1. Dialer market estimates and forecast, 2013-2024
    • 5.2.4. Call recording
      • 5.2.4.1. Call recording market estimates and forecast, 2013-2024
    • 5.2.5. Computer Telephony Integration (CTI)
      • 5.2.5.1. CTI market estimates and forecast, 2013-2024
    • 5.2.6. Workforce optimization
      • 5.2.6.1. Workforce optimization market estimates and forecast, 2013-2024
    • 5.2.7. Customer collaboration
      • 5.2.7.1. Customer collaboration market estimates and forecast, 2013-2024
    • 5.2.8. Reporting & analytics
      • 5.2.8.1. Reporting & analytics market estimates and forecast, 2013-2024
    • 5.2.9. Interactive Voice Response (IVR)
      • 5.2.9.1. IVR market estimates and forecast, 2013-2024
    • 5.2.10. Intelligent Virtual Assistant (IVA)
      • 5.2.10.1. Intelligent virtual assistant market estimates and forecast, 2013-2024
    • 5.2.11. Others
      • 5.2.11.1. Others market estimates and forecast, 2013-2024
  • 5.3. Service
    • 5.3.1. Service market estimates and forecast, 2013-2024
    • 5.3.2. Integration and deployment
      • 5.3.2.1. Integration and deployment service market estimates and forecast, 2013-2024
    • 5.3.3. Training and consulting
      • 5.3.3.1. Training and consulting service market estimates and forecast, 2013-2024
    • 5.3.4. Support and maintenance
      • 5.3.4.1. Support and maintenance market estimates and forecast, 2013-2024
    • 5.3.5. Managed service
      • 5.3.5.1. Managed service market estimates and forecast, 2013-2024

Chapter 6. Contact Center Software Market, By Deployment Model

  • 6.1. Key trends, by deployment model
  • 6.2. On-premise
    • 6.2.1. On-premise market estimates and forecast, 2013-2024
  • 6.3. Cloud
    • 6.3.1. Cloud market estimates and forecast, 2013-2024

Chapter 7. Contact Center Software Market, By Application

  • 7.1. Key trends, by application
  • 7.2. BFSI
    • 7.2.1. BFSI market estimates and forecast, 2013-2024
  • 7.3. Consumer goods & retail
    • 7.3.1. Consumer goods & retail market estimates and forecast, 2013-2024
  • 7.4. Government
    • 7.4.1. Government market estimates and forecast, 2013-2024
  • 7.5. Healthcare
    • 7.5.1. Healthcare market estimates and forecast, 2013-2024
  • 7.6. IT & Telecom
    • 7.6.1. IT & Telecom market estimates and forecast, 2013-2024
  • 7.7. Travel and hospitality
    • 7.7.1. Travel and hospitality market estimates and forecast, 2013-2024
  • 7.8. Others
    • 7.8.1. Others market estimates and forecast, 2013-2024

Chapter 8. Contact Center Software Market, By Region

  • 8.1. Key trends, by region
  • 8.2. North America
    • 8.2.1. Market estimates and forecast, 2013 - 2024
    • 8.2.2. Market estimates and forecast, by component, 2013-2024
    • 8.2.3. Market estimates and forecast, by software, 2013-2024
    • 8.2.4. Market estimates and forecast, by service, 2013-2024
    • 8.2.5. Market estimates and forecast, by deployment model, 2013-2024
    • 8.2.6. Market estimates and forecast, by application, 2013-2024
    • 8.2.7. U.S.
      • 8.2.7.1. Market estimates and forecast, 2013 - 2024
      • 8.2.7.2. Market estimates and forecast, by component, 2013-2024
      • 8.2.7.3. Market estimates and forecast, by software, 2013-2024
      • 8.2.7.4. Market estimates and forecast, by service, 2013-2024
      • 8.2.7.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.2.7.6. Market estimates and forecast, by application, 2013-2024
    • 8.2.8. Canada
      • 8.2.8.1. Market estimates and forecast, 2013 - 2024
      • 8.2.8.2. Market estimates and forecast, by component, 2013-2024
      • 8.2.8.3. Market estimates and forecast, by software, 2013-2024
      • 8.2.8.4. Market estimates and forecast, by service, 2013-2024
      • 8.2.8.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.2.8.6. Market estimates and forecast, by application, 2013-2024
  • 8.3. Europe
    • 8.3.1. Market estimates and forecast, 2013 - 2024
    • 8.3.2. Market estimates and forecast, by component, 2013-2024
    • 8.3.3. Market estimates and forecast, by software, 2013-2024
    • 8.3.4. Market estimates and forecast, by service, 2013-2024
    • 8.3.5. Market estimates and forecast, by deployment model, 2013-2024
    • 8.3.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.7. UK
      • 8.3.7.1. Market estimates and forecast, 2013 - 2024
      • 8.3.7.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.7.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.7.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.7.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.7.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.8. Germany
      • 8.3.8.1. Market estimates and forecast, 2013 - 2024
      • 8.3.8.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.8.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.8.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.8.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.8.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.9. France
      • 8.3.9.1. Market estimates and forecast, 2013 - 2024
      • 8.3.9.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.9.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.9.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.9.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.9.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.10. Italy
      • 8.3.10.1. Market estimates and forecast, 2013 - 2024
      • 8.3.10.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.10.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.10.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.10.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.10.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.11. Spain
      • 8.3.11.1. Market estimates and forecast, 2013 - 2024
      • 8.3.11.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.11.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.11.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.11.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.11.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.12. Netherlands
      • 8.3.12.1. Market estimates and forecast, 2013 - 2024
      • 8.3.12.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.12.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.12.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.12.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.12.6. Market estimates and forecast, by application, 2013-2024
    • 8.3.13. Rest of Europe
      • 8.3.13.1. Market estimates and forecast, 2013 - 2024
      • 8.3.13.2. Market estimates and forecast, by component, 2013-2024
      • 8.3.13.3. Market estimates and forecast, by software, 2013-2024
      • 8.3.13.4. Market estimates and forecast, by service, 2013-2024
      • 8.3.13.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.3.13.6. Market estimates and forecast, by application, 2013-2024
  • 8.4. Asia Pacific
    • 8.4.1. Market estimates and forecast, 2013 - 2024
    • 8.4.2. Market estimates and forecast, by component, 2013-2024
    • 8.4.3. Market estimates and forecast, by software, 2013-2024
    • 8.4.4. Market estimates and forecast, by service, 2013-2024
    • 8.4.5. Market estimates and forecast, by deployment model, 2013-2024
    • 8.4.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.7. China
      • 8.4.7.1. Market estimates and forecast, 2013 - 2024
      • 8.4.7.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.7.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.7.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.7.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.7.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.8. Japan
      • 8.4.8.1. Market estimates and forecast, 2013 - 2024
      • 8.4.8.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.8.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.8.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.8.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.8.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.9. India
      • 8.4.9.1. Market estimates and forecast, 2013 - 2024
      • 8.4.9.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.9.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.9.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.9.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.9.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.10. Australia and New Zealand (ANZ)
      • 8.4.10.1. Market estimates and forecast, 2013 - 2024
      • 8.4.10.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.10.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.10.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.10.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.10.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.11. South Korea
      • 8.4.11.1. Market estimates and forecast, 2013 - 2024
      • 8.4.11.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.11.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.11.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.11.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.11.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.12. Indonesia
      • 8.4.12.1. Market estimates and forecast, 2013 - 2024
      • 8.4.12.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.12.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.12.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.12.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.12.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.13. Philippines
      • 8.4.13.1. Market estimates and forecast, 2013 - 2024
      • 8.4.13.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.13.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.13.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.13.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.13.6. Market estimates and forecast, by application, 2013-2024
    • 8.4.14. Rest of Asia Pacific
      • 8.4.14.1. Market estimates and forecast, 2013 - 2024
      • 8.4.14.2. Market estimates and forecast, by component, 2013-2024
      • 8.4.14.3. Market estimates and forecast, by software, 2013-2024
      • 8.4.14.4. Market estimates and forecast, by service, 2013-2024
      • 8.4.14.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.4.14.6. Market estimates and forecast, by application, 2013-2024
  • 8.5. Latin America
    • 8.5.1. Market estimates and forecast, 2013 - 2024
    • 8.5.2. Market estimates and forecast, by component, 2013-2024
    • 8.5.3. Market estimates and forecast, by software, 2013-2024
    • 8.5.4. Market estimates and forecast, by service, 2013-2024
    • 8.5.5. Market estimates and forecast, by deployment model, 2013-2024
    • 8.5.6. Market estimates and forecast, by application, 2013-2024
    • 8.5.7. Brazil
      • 8.5.7.1. Market estimates and forecast, 2013 - 2024
      • 8.5.7.2. Market estimates and forecast, by component, 2013-2024
      • 8.5.7.3. Market estimates and forecast, by software, 2013-2024
      • 8.5.7.4. Market estimates and forecast, by service, 2013-2024
      • 8.5.7.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.5.7.6. Market estimates and forecast, by application, 2013-2024
    • 8.5.8. Mexico
      • 8.5.8.1. Market estimates and forecast, 2013 - 2024
      • 8.5.8.2. Market estimates and forecast, by component, 2013-2024
      • 8.5.8.3. Market estimates and forecast, by software, 2013-2024
      • 8.5.8.4. Market estimates and forecast, by service, 2013-2024
      • 8.5.8.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.5.8.6. Market estimates and forecast, by application, 2013-2024
    • 8.5.9. Argentina
      • 8.5.9.1. Market estimates and forecast, 2013 - 2024
      • 8.5.9.2. Market estimates and forecast, by component, 2013-2024
      • 8.5.9.3. Market estimates and forecast, by software, 2013-2024
      • 8.5.9.4. Market estimates and forecast, by service, 2013-2024
      • 8.5.9.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.5.9.6. Market estimates and forecast, by application, 2013-2024
    • 8.5.10. Chile
      • 8.5.10.1. Market estimates and forecast, 2013 - 2024
      • 8.5.10.2. Market estimates and forecast, by component, 2013-2024
      • 8.5.10.3. Market estimates and forecast, by software, 2013-2024
      • 8.5.10.4. Market estimates and forecast, by service, 2013-2024
      • 8.5.10.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.5.10.6. Market estimates and forecast, by application, 2013-2024
    • 8.5.11. Rest of LA
      • 8.5.11.1. Market estimates and forecast, 2013 - 2024
      • 8.5.11.2. Market estimates and forecast, by component, 2013-2024
      • 8.5.11.3. Market estimates and forecast, by software, 2013-2024
      • 8.5.11.4. Market estimates and forecast, by service, 2013-2024
      • 8.5.11.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.5.11.6. Market estimates and forecast, by application, 2013-2024
  • 8.6. MEA
    • 8.6.1. Market estimates and forecast, 2013 - 2024
    • 8.6.2. Market estimates and forecast, by component, 2013-2024
    • 8.6.3. Market estimates and forecast, by software, 2013-2024
    • 8.6.4. Market estimates and forecast, by service, 2013-2024
    • 8.6.5. Market estimates and forecast, by deployment model, 2013-2024
    • 8.6.6. Market estimates and forecast, by application, 2013-2024
    • 8.6.7. South Africa
      • 8.6.7.1. Market estimates and forecast, 2013 - 2024
      • 8.6.7.2. Market estimates and forecast, by component, 2013-2024
      • 8.6.7.3. Market estimates and forecast, by software, 2013-2024
      • 8.6.7.4. Market estimates and forecast, by service, 2013-2024
      • 8.6.7.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.6.7.6. Market estimates and forecast, by application, 2013-2024
    • 8.6.8. UAE
      • 8.6.8.1. Market estimates and forecast, 2013 - 2024
      • 8.6.8.2. Market estimates and forecast, by component, 2013-2024
      • 8.6.8.3. Market estimates and forecast, by software, 2013-2024
      • 8.6.8.4. Market estimates and forecast, by service, 2013-2024
      • 8.6.8.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.6.8.6. Market estimates and forecast, by application, 2013-2024
    • 8.6.9. Saudi Arabia
      • 8.6.9.1. Market estimates and forecast, 2013 - 2024
      • 8.6.9.2. Market estimates and forecast, by component, 2013-2024
      • 8.6.9.3. Market estimates and forecast, by software, 2013-2024
      • 8.6.9.4. Market estimates and forecast, by service, 2013-2024
      • 8.6.9.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.6.9.6. Market estimates and forecast, by application, 2013-2024
    • 8.6.10. Rest of LAMEA
      • 8.6.10.1. Market estimates and forecast, 2013 - 2024
      • 8.6.10.2. Market estimates and forecast, by component, 2013-2024
      • 8.6.10.3. Market estimates and forecast, by software, 2013-2024
      • 8.6.10.4. Market estimates and forecast, by service, 2013-2024
      • 8.6.10.5. Market estimates and forecast, by deployment model, 2013-2024
      • 8.6.10.6. Market estimates and forecast, by application, 2013-2024

Chapter 9. Company Profiles

  • 9.1. Avaya
    • 9.1.1. Business Overview
    • 9.1.2. Financial Data
    • 9.1.3. Product Landscape
    • 9.1.4. Collaborations and Investments
    • 9.1.5. Mergers and Acquisitions
    • 9.1.6. Strategic Outlook
    • 9.1.7. SWOT Analysis
    • 9.1.8. Analyst Overview
  • 9.2. Alcatel-Lucent Enterprise
    • 9.2.1. Business Overview
    • 9.2.2. Financial Data
    • 9.2.3. Product Landscape
    • 9.2.4. Collaborations and Investments
    • 9.2.5. Mergers and Acquisitions
    • 9.2.6. Strategic Outlook
    • 9.2.7. SWOT Analysis
    • 9.2.8. Analyst Overview
  • 9.3. Ameyo (Drishti-Soft)
    • 9.3.1. Business Overview
    • 9.3.2. Financial Data
    • 9.3.3. Product Landscape
    • 9.3.4. Collaborations and Investments
    • 9.3.5. Mergers and Acquisitions
    • 9.3.6. Strategic Outlook
    • 9.3.7. SWOT Analysis
    • 9.3.8. Analyst Overview
  • 9.4. Aspect Software
    • 9.4.1. Business Overview
    • 9.4.2. Financial Data
    • 9.4.3. Product Landscape
    • 9.4.4. Collaborations and Investments
    • 9.4.5. Mergers and Acquisitions
    • 9.4.6. Strategic Outlook
    • 9.4.7. SWOT Analysis
    • 9.4.8. Analyst Overview
  • 9.5. BT
    • 9.5.1. Business Overview
    • 9.5.2. Financial Data
    • 9.5.3. Product Landscape
    • 9.5.4. Collaborations and Investments
    • 9.5.5. Mergers and Acquisitions
    • 9.5.6. Strategic Outlook
    • 9.5.7. SWOT Analysis
    • 9.5.8. Analyst Overview
  • 9.6. Enghouse Interactive
    • 9.6.1. Business Overview
    • 9.6.2. Financial Data
    • 9.6.3. Product Landscape
    • 9.6.4. Collaborations and Investments
    • 9.6.5. Mergers and Acquisitions
    • 9.6.6. Strategic Outlook
    • 9.6.7. SWOT Analysis
    • 9.6.8. Analyst Overview
  • 9.7. Fenero
    • 9.7.1. Business Overview
    • 9.7.2. Financial Data
    • 9.7.3. Product Landscape
    • 9.7.4. Collaborations and Investments
    • 9.7.5. Mergers and Acquisitions
    • 9.7.6. Strategic Outlook
    • 9.7.7. SWOT Analysis
    • 9.7.8. Analyst Overview
  • 9.8. Five9
    • 9.8.1. Business Overview
    • 9.8.2. Financial Data
    • 9.8.3. Product Landscape
    • 9.8.4. Collaborations and Investments
    • 9.8.5. Mergers and Acquisitions
    • 9.8.6. Strategic Outlook
    • 9.8.7. SWOT Analysis
    • 9.8.8. Analyst Overview
  • 9.9. Genesys
    • 9.9.1. Business Overview
    • 9.9.2. Financial Data
    • 9.9.3. Product Landscape
    • 9.9.4. Collaborations and Investments
    • 9.9.5. Mergers and Acquisitions
    • 9.9.6. Strategic Outlook
    • 9.9.7. SWOT Analysis
    • 9.9.8. Analyst Overview
  • 9.10. Huawei Technologies
    • 9.10.1. Business Overview
    • 9.10.2. Financial Data
    • 9.10.3. Product Landscape
    • 9.10.4. Collaborations and Investments
    • 9.10.5. Mergers and Acquisitions
    • 9.10.6. Strategic Outlook
    • 9.10.7. SWOT Analysis
    • 9.10.8. Analyst Overview
  • 9.11. IBM
    • 9.11.1. Business Overview
    • 9.11.2. Financial Data
    • 9.11.3. Product Landscape
    • 9.11.4. Collaborations and Investments
    • 9.11.5. Mergers and Acquisitions
    • 9.11.6. Strategic Outlook
    • 9.11.7. SWOT Analysis
    • 9.11.8. Analyst Overview
  • 9.12. Mitel
    • 9.12.1. Business Overview
    • 9.12.2. Financial Data
    • 9.12.3. Product Landscape
    • 9.12.4. Collaborations and Investments
    • 9.12.5. Mergers and Acquisitions
    • 9.12.6. Strategic Outlook
    • 9.12.7. SWOT Analysis
    • 9.12.8. Analyst Overview
  • 9.13. NEC
    • 9.13.1. Business Overview
    • 9.13.2. Financial Data
    • 9.13.3. Product Landscape
    • 9.13.4. Collaborations and Investments
    • 9.13.5. Mergers and Acquisitions
    • 9.13.6. Strategic Outlook
    • 9.13.7. SWOT Analysis
    • 9.13.8. Analyst Overview
  • 9.14. Nice
    • 9.14.1. Business Overview
    • 9.14.2. Financial Data
    • 9.14.3. Product Landscape
    • 9.14.4. Collaborations and Investments
    • 9.14.5. Mergers and Acquisitions
    • 9.14.6. Strategic Outlook
    • 9.14.7. SWOT Analysis
    • 9.14.8. Analyst Overview
  • 9.15. Nixxis
    • 9.15.1. Business Overview
    • 9.15.2. Financial Data
    • 9.15.3. Product Landscape
    • 9.15.4. Collaborations and Investments
    • 9.15.5. Mergers and Acquisitions
    • 9.15.6. Strategic Outlook
    • 9.15.7. SWOT Analysis
    • 9.15.8. Analyst Overview
  • 9.16. Oracle
    • 9.16.1. Business Overview
    • 9.16.2. Financial Data
    • 9.16.3. Product Landscape
    • 9.16.4. Collaborations and Investments
    • 9.16.5. Mergers and Acquisitions
    • 9.16.6. Strategic Outlook
    • 9.16.7. SWOT Analysis
    • 9.16.8. Analyst Overview
  • 9.17. Ring Central
    • 9.17.1. Business Overview
    • 9.17.2. Financial Data
    • 9.17.3. Product Landscape
    • 9.17.4. Collaborations and Investments
    • 9.17.5. Mergers and Acquisitions
    • 9.17.6. Strategic Outlook
    • 9.17.7. SWOT Analysis
    • 9.17.8. Analyst Overview
  • 9.18. SAP
    • 9.18.1. Business Overview
    • 9.18.2. Financial Data
    • 9.18.3. Product Landscape
    • 9.18.4. Collaborations and Investments
    • 9.18.5. Mergers and Acquisitions
    • 9.18.6. Strategic Outlook
    • 9.18.7. SWOT Analysis
    • 9.18.8. Analyst Overview
  • 9.19. Solgari
    • 9.19.1. Business Overview
    • 9.19.2. Financial Data
    • 9.19.3. Product Landscape
    • 9.19.4. Collaborations and Investments
    • 9.19.5. Mergers and Acquisitions
    • 9.19.6. Strategic Outlook
    • 9.19.7. SWOT Analysis
    • 9.19.8. Analyst Overview
  • 9.20. Top Down Systems
    • 9.20.1. Business Overview
    • 9.20.2. Financial Data
    • 9.20.3. Product Landscape
    • 9.20.4. Collaborations and Investments
    • 9.20.5. Mergers and Acquisitions
    • 9.20.6. Strategic Outlook
    • 9.20.7. SWOT Analysis
    • 9.20.8. Analyst Overview
  • 9.21. Unify
    • 9.21.1. Business Overview
    • 9.21.2. Financial Data
    • 9.21.3. Product Landscape
    • 9.21.4. Collaborations and Investments
    • 9.21.5. Mergers and Acquisitions
    • 9.21.6. Strategic Outlook
    • 9.21.7. SWOT Analysis
    • 9.21.8. Analyst Overview
  • 9.22. Verizon
    • 9.22.1. Business Overview
    • 9.22.2. Financial Data
    • 9.22.3. Product Landscape
    • 9.22.4. Collaborations and Investments
    • 9.22.5. Mergers and Acquisitions
    • 9.22.6. Strategic Outlook
    • 9.22.7. SWOT Analysis
    • 9.22.8. Analyst Overview
  • 9.23. Vocalcom
    • 9.23.1. Business Overview
    • 9.23.2. Financial Data
    • 9.23.3. Product Landscape
    • 9.23.4. Collaborations and Investments
    • 9.23.5. Mergers and Acquisitions
    • 9.23.6. Strategic Outlook
    • 9.23.7. SWOT Analysis
    • 9.23.8. Analyst Overview

Data Tables

  • TABLE 1: Contact center software industry 360º synopsis, 2013 - 2024
  • TABLE 2: Contact center software market estimates and forecast by region, 2013 - 2017 (USD Billion)
  • TABLE 3: Contact center software market estimates and forecast by region, 2018 - 2024 (USD Billion)
  • TABLE 4: Contact center software market estimates and forecast by component, 2013 - 2017 (USD Billion)
  • TABLE 5: Contact center software market estimates and forecast by component, 2018 - 2024 (USD Billion)
  • TABLE 6: Contact center software market estimates and forecast by software, 2013 - 2017 (USD Billion)
  • TABLE 7: Contact center software market estimates and forecast by software, 2018 - 2024 (USD Billion)
  • TABLE 8: Contact center software market estimates and forecast by service, 2013 - 2017 (USD Billion)
  • TABLE 9: Contact center software market estimates and forecast by service, 2018 - 2024 (USD Billion)
  • TABLE 10: Contact center software market estimates and forecast by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 11: Contact center software market estimates and forecast by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 12: Contact center software market estimates and forecast by application, 2013 - 2017 (USD Billion)
  • TABLE 13: Contact center software market estimates and forecast by application, 2018 - 2024 (USD Billion)
  • TABLE 14: Industry impact forces
  • TABLE 15: ACD market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 16: ACD market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 17: Dialer market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 18: Dialer market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 19: Call recording market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 20: Call recording market estimates and forecast by, 2018 - 2024(USD Billion)
  • TABLE 21: CTI market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 22: CTI market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 23: Workforce optimization market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 24: Workforce optimization market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 25: Customer collaboration market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 26: Customer collaboration market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 27: Reporting & analytics market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 28: Reporting & analytics market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 29: IVR market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 30: IVR market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 31: IVA market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 32: IVA market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 33: Integration and deployment service market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 34: Integration and deployment service market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 35: Training and consulting service market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 36: Training and consulting service market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 37: Support and maintenance service market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 38: Support and maintenance service market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 39: Managed service market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 40: Managed service market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 41: On-premise deployment model market estimates and forecast by product, 2013 - 2017(USD Billion)
  • TABLE 42: On-premise deployment model market estimates and forecast by product, 2018 - 2024(USD Billion)
  • TABLE 43: Cloud deployment model market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 44: Cloud deployment model market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 45: BFSI market estimates and forecast by product, 2013 - 2017(USD Billion)
  • TABLE 46: BFSI market estimates and forecast by product, 2018 - 2024(USD Billion)
  • TABLE 47: Consumer goods & retail market estimate and forecast, 2013 - 2017(USD Billion)
  • TABLE 48: Consumer goods & retail market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 49: Healthcare market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 50: Healthcare market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 51: Government market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 52: Government market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 53: IT & Telecom market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 54: IT & Telecom market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 55: Travel and hospitality market estimates and forecast, 2013 - 2017(USD Billion)
  • TABLE 56: Travel and hospitality market estimates and forecast, 2018 - 2024(USD Billion)
  • TABLE 57: North America contact center software market estimates and forecast, by component, 2013 - 2017 (USD Billion)
  • TABLE 58: North America contact center software market estimates and forecast, by component, 2018 - 2024 (USD Billion)
  • TABLE 59: North America contact center software market estimates and forecast, by software, 2013 - 2017 (USD Billion)
  • TABLE 60: North America contact center software market estimates and forecast, by software, 2018 - 2024 (USD Billion)
  • TABLE 61: North America contact center software market estimates and forecast, by service, 2013 - 2017 (USD Billion)
  • TABLE 62: North America contact center software market estimates and forecast, by service, 2018 - 2024 (USD Billion)
  • TABLE 63: North America contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 64: North America contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 65: North America contact center software market estimates and forecast, by application, 2013 - 2017 (USD Billion)
  • TABLE 66: North America contact center software market estimates and forecast, by application, 2018 - 2024 (USD Billion)
  • TABLE 67: U.S. contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 68: U.S. contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 69: U.S. contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 70: U.S. contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 71: U.S. contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 72: U.S. contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 73: U.S. contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 74: U.S. contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 75: U.S. contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 76: U.S. contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 77: Canada contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 78: Canada contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 79: Canada contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 80: Canada contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 81: Canada contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 82: Canada contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 83: Canada contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 84: Canada contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 85: Canada contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 86: Canada contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 87: Europe contact center software market estimates and forecast, by component, 2013 - 2017 (USD Billion)
  • TABLE 88: Europe contact center software market estimates and forecast, by component, 2018 - 2024 (USD Billion)
  • TABLE 89: Europe contact center software market estimates and forecast, by software, 2013 - 2017 (USD Billion)
  • TABLE 90: Europe contact center software market estimates and forecast, by software, 2018 - 2024 (USD Billion)
  • TABLE 91: Europe contact center software market estimates and forecast, by service, 2013 - 2017 (USD Billion)
  • TABLE 92: Europe contact center software market estimates and forecast, by service, 2018 - 2024 (USD Billion)
  • TABLE 93: Europe contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 94: Europe contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 95: Europe contact center software market estimates and forecast, by application, 2013 - 2017 (USD Billion)
  • TABLE 96: Europe contact center software market estimates and forecast, by application, 2018 - 2024 (USD Billion)
  • TABLE 97: Germany contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 98: Germany contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 99: Germany contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 100: Germany contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 101: Germany contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 102: Germany contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 103: Germany contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 104: Germany contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 105: Germany contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 106: Germany contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 107: UK contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 108: UK contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 109: UK contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 110: UK contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 111: UK contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 112: UK contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 113: UK contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 114: UK contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 115: UK contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 116: UK contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 117: France contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 118: France contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 119: France contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 120: France contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 121: France contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 122: France contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 123: France contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 124: France contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 125: France contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 126: France contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 127: Italy contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 128: Italy contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 129: Italy contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 130: Italy contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 131: Italy contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 132: Italy contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 133: Italy contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 134: Italy contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 135: Italy contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 136: Italy contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 137: Spain contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 138: Spain contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 139: Spain contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 140: Spain contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 141: Spain contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 142: Spain contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 143: Spain contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 144: Spain contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 145: Spain contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 146: Spain contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 147: Netherlands contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 148: Netherlands contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 149: Netherlands contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 150: Netherlands contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 151: Netherlands contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 152: Netherlands contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 153: Netherlands contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 154: Netherlands contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 155: Netherlands contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 156: Netherlands contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 157: Rest of Europe contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 158: Rest of Europe contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 159: Rest of Europe contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 160: Rest of Europe contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 161: Rest of Europe contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 162: Rest of Europe contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 163: Rest of Europe contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 164: Rest of Europe contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 165: Rest of Europe contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 166: Rest of Europe contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 167: Asia Pacific contact center software market estimates and forecast, by component, 2013 - 2017 (USD Billion)
  • TABLE 168: Asia Pacific contact center software market estimates and forecast, by component, 2018 - 2024 (USD Billion)
  • TABLE 169: Asia Pacific contact center software market estimates and forecast, by software, 2013 - 2017 (USD Billion)
  • TABLE 170: Asia Pacific contact center software market estimates and forecast, by software, 2018 - 2024 (USD Billion)
  • TABLE 171: Asia Pacific contact center software market estimates and forecast, by service, 2013 - 2017 (USD Billion)
  • TABLE 172: Asia Pacific contact center software market estimates and forecast, by service, 2018 - 2024 (USD Billion)
  • TABLE 173: Asia Pacific contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 174: Asia Pacific contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 175: Asia Pacific contact center software market estimates and forecast, by application, 2013 - 2017 (USD Billion)
  • TABLE 176: Asia Pacific contact center software market estimates and forecast, by application, 2018 - 2024 (USD Billion)
  • TABLE 177: China contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 178: China contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 179: China contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 180: China contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 181: China contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 182: China contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 183: China contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 184: China contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 185: China contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 186: China contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 187: India contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 188: India contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 189: India contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 190: India contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 191: India contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 192: India contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 193: India contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 194: India contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 195: India contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 196: India contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 197: Japan contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 198: Japan contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 199: Japan contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 200: Japan contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 201: Japan contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 202: Japan contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 203: Japan contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 204: Japan contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 205: Japan contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 206: Japan contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 207: ANZ contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 208: ANZ contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 209: ANZ contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 210: ANZ contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 211: ANZ contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 212: ANZ contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 213: ANZ contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 214: ANZ contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 215: ANZ contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 216: ANZ contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 217: South Korea contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 218: South Korea contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 219: South Korea contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 220: South Korea contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 221: South Korea contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 222: South Korea contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 223: South Korea contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 224: South Korea contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 225: South Korea contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 226: South Korea contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 227: Indonesia contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 228: Indonesia contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 229: Indonesia contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 230: Indonesia contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 231: Indonesia contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 232: Indonesia contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 233: Indonesia contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 234: Indonesia contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 235: Indonesia contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 236: Indonesia contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 237: Philippines contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 238: Philippines contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 239: Philippines contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 240: Philippines contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 241: Philippines contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 242: Philippines contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 243: Philippines contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 244: Philippines contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 245: Philippines contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 246: Philippines contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 247: Rest of APAC contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 248: Rest of APAC contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 249: Rest of APAC contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 250: Rest of APAC contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 251: Rest of APAC contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 252: Rest of APAC contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 253: Rest of APAC contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 254: Rest of APAC contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 255: Rest of APAC contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 256: Rest of APAC contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 257: Latin America contact center software market estimates and forecast, by component, 2013 - 2017 (USD Billion)
  • TABLE 258: Latin America contact center software market estimates and forecast, by component, 2018 - 2024 (USD Billion)
  • TABLE 259: Latin America contact center software market estimates and forecast, by software, 2013 - 2017 (USD Billion)
  • TABLE 260: Latin America contact center software market estimates and forecast, by software, 2018 - 2024 (USD Billion)
  • TABLE 261: Latin America contact center software market estimates and forecast, by service, 2013 - 2017 (USD Billion)
  • TABLE 262: Latin America contact center software market estimates and forecast, by service, 2018 - 2024 (USD Billion)
  • TABLE 263: Latin America contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 264: Latin America contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 265: Latin America contact center software market estimates and forecast, by application, 2013 - 2017 (USD Billion)
  • TABLE 266: Latin America contact center software market estimates and forecast, by application, 2018 - 2024 (USD Billion)
  • TABLE 267: Brazil contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 268: Brazil contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 269: Brazil contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 270: Brazil contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 271: Brazil contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 272: Brazil contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 273: Brazil contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 274: Brazil contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 275: Brazil contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 276: Brazil contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 277: Mexico contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 278: Mexico contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 279: Mexico contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 280: Mexico contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 281: Mexico contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 282: Mexico contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 283: Mexico contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 284: Mexico contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 285: Mexico contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 286: Mexico contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 287: Argentina contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 288: Argentina contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 289: Argentina contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 290: Argentina contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 291: Argentina contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 292: Argentina contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 293: Argentina contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 294: Argentina contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 295: Argentina contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 296: Argentina contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 297: Chile contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 298: Chile contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 299: Chile contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 300: Chile contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 301: Chile contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 302: Chile contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 303: Chile contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 304: Chile contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 305: Chile contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 306: Chile contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 307: Rest of LA contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 308: Rest of LA contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 309: Rest of LA contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 310: Rest of LA contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 311: Rest of LA contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 312: Rest of LA contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 313: Rest of LA contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 314: Rest of LA contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 315: Rest of LA contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 316: Rest of LA contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 317: MEA contact center software market estimates and forecast, by component, 2013 - 2017 (USD Billion)
  • TABLE 318: MEA contact center software market estimates and forecast, by component, 2018 - 2024 (USD Billion)
  • TABLE 319: Latin America contact center software market estimates and forecast, by software, 2013 - 2017 (USD Billion)
  • TABLE 320: MEA contact center software market estimates and forecast, by software, 2018 - 2024 (USD Billion)
  • TABLE 321: MEA contact center software market estimates and forecast, by service, 2013 - 2017 (USD Billion)
  • TABLE 322: MEA contact center software market estimates and forecast, by service, 2018 - 2024 (USD Billion)
  • TABLE 323: MEA contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Billion)
  • TABLE 324: MEA contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Billion)
  • TABLE 325: MEA contact center software market estimates and forecast, by application, 2013 - 2017 (USD Billion)
  • TABLE 326: MEA contact center software market estimates and forecast, by application, 2018 - 2024 (USD Billion)
  • TABLE 327: UAE contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 328: UAE contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 329: UAE contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 330: UAE contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 331: UAE contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 332: UAE contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 333: UAE contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 334: UAE contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 335: UAE contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 336: UAE contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 337: Saudi Arabia contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 338: Saudi Arabia contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 339: Saudi Arabia contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 340: Saudi Arabia contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 341: Saudi Arabia contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 342: Saudi Arabia contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 343: Saudi Arabia contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 344: Saudi Arabia contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 345: Saudi Arabia contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 346: Saudi Arabia contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 347: South Africa contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 348: South Africa contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 349: South Africa contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 350: South Africa contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 351: South Africa contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 352: South Africa contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 353: South Africa contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 354: South Africa contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 355: South Africa contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 356: South Africa contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)
  • TABLE 357: Rest of MEA contact center software market estimates and forecast, by component, 2013 - 2017 (USD Million)
  • TABLE 358: Rest of MEA contact center software market estimates and forecast, by component, 2018 - 2024 (USD Million)
  • TABLE 359: Rest of MEA contact center software market estimates and forecast, by software, 2013 - 2017 (USD Million)
  • TABLE 360: Rest of MEA contact center software market estimates and forecast, by software, 2018 - 2024 (USD Million)
  • TABLE 361: Rest of MEA contact center software market estimates and forecast, by service, 2013 - 2017 (USD Million)
  • TABLE 362: Rest of MEA contact center software market estimates and forecast, by service, 2018 - 2024 (USD Million)
  • TABLE 363: Rest of MEA contact center software market estimates and forecast, by deployment model, 2013 - 2017 (USD Million)
  • TABLE 364: Rest of MEA contact center software market estimates and forecast, by deployment model, 2018 - 2024 (USD Million)
  • TABLE 365: Rest of MEA contact center software market estimates and forecast, by application, 2013 - 2017 (USD Million)
  • TABLE 366: Rest of MEA contact center software market estimates and forecast, by application, 2018 - 2024 (USD Million)

Charts & Figures

  • FIG 1 Industry segmentation
  • FIG 2 Contact center software market, 2013 - 2024 (USD Billion)
  • FIG 3 Porter's analysis
  • FIG 4 PESTEL analysis
  • FIG 5 Growth potential analysis
  • FIG 6 Company analysis of market leaders, 2017
  • FIG 7 Company analysis of other prominent vendors, 2017
  • FIG 8 Competitive Landscape, 2017
  • FIG 9 SWOT Analysis, Avaya
  • FIG 10 SWOT Analysis, Alcatel-Lucent Enterprise
  • FIG 11 SWOT Analysis, Ameyo (Drishti-Soft)
  • FIG 12 SWOT Analysis, Aspect Software
  • FIG 13 SWOT Analysis, BT
  • FIG 14 SWOT Analysis, Enghouse Interactive
  • FIG 15 SWOT Analysis, Fenero
  • FIG 16 SWOT Analysis, Five9
  • FIG 17 SWOT Analysis, Genesys
  • FIG 18 SWOT Analysis, Huawei Technologies
  • FIG 19 SWOT Analysis, IBM
  • FIG 20 SWOT Analysis, Mitel
  • FIG 21 SWOT Analysis, NEC
  • FIG 22 SWOT Analysis, Nice
  • FIG 23 SWOT Analysis, Nixxis
  • FIG 24 SWOT Analysis, Oracle
  • FIG 25 SWOT Analysis, Ring Central
  • FIG 26 SWOT Analysis, SAP
  • FIG 27 SWOT Analysis, Solgari
  • FIG 28 SWOT Analysis, Top Down Systems
  • FIG 29 SWOT Analysis Unify
  • FIG 30 SWOT Analysis, Verizon
  • FIG 31 SWOT Analysis, Vocalcom
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