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1104416

Business Process Outsourcing (BPO)

Published: | Global Industry Analysts, Inc. | 776 Pages | Delivery time: 1-2 business days

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Business Process Outsourcing (BPO)
Published: July 1, 2022
Global Industry Analysts, Inc.
Content info: 776 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

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Global Business Process Outsourcing (BPO) Market to Reach $215.9 Billion by 2026

Business Process Outsourcing (BPO), a segment of outsourcing, is defined as a technique of delegating responsibility of a range of business processes to third-party service provider for a fixed consideration. Rapid increase in the size and scope of BPO industry is attributed to the growing desire of global businesses to rationalize costs and address issues such as shortage of skilled personnel. Various benefits offered by BPO including cost reduction, improved customer services, better focus on core businesses, competitive capabilities, and speed to market, have encouraged enterprises to adopt the outsourcing model. The BPO industry has been witnessing rise in smaller deals, hybrid offshoring, larger governance needs and reduced cost consultancy models. Concepts such as robotic process automation, SaaS, and cloud computing have transformed BPO practices, leading to better operational effectiveness and productivity.

Amid the COVID-19 crisis, the global market for Business Process Outsourcing (BPO) estimated at US$164.7 Billion in the year 2022, is projected to reach a revised size of US$215.9 Billion by 2026, growing at a CAGR of 5.2% over the analysis period. Customer Services, one of the segments analyzed in the report, is projected to record a 4.2% CAGR and reach US$69.4 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Human Resources segment is readjusted to a revised 4.5% CAGR for the next 7-year period. Customer services BPO includes outsourcing services aimed at offering support for client`s customer care operations as well as business processes pertaining to the customer contact center. This segment has now emerged as a major approach to deal with advanced, value-added functions that include customer care and analytics, consulting and implementation, and training and support. Human Resources (HR) BPO or HRO refers to the integrated operation and delivery of several HR processes, which are performed by a service provider on a contract basis. Common services covered as part of HRO contracts include employee benefits, payroll, recruitment, compliance, and training and development.

The U.S. Market is Estimated at $69.2 Billion in 2022, While China is Forecast to Reach $6.8 Billion by 2026

The Business Process Outsourcing (BPO) market in the U.S. is estimated at US$69.2 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$6.8 Billion by the year 2026 trailing a CAGR of 6.1% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 3.5% and 3.9% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 5.4% CAGR. Like other commercial enterprise functions, outsourcing was first conceptualized and implemented in the developed nations, which continue to wield immense authority in the worldwide BPO industry, even after attaining significant maturity. Outsourcing model is widely deployed across various business functions including accountancy, HR, production, customer relations, logistics, and warehouse management etc., as a cost-, time- and resource-saving method. Currently, the US constitutes the largest consumer of BPO services. The presence of a large number of companies with geographically dispersed business operations/units and employees in Latin America and Asia would enhance the demand for outsourcing services. Financial services and telecom industries are expected to offer potential opportunities for service providers in these regions.

Finance & Accounting Segment to Record 5.8% CAGR

Finance and accounting BPO (or FAO) involves handing over the responsibility and management of finance and accounting business processes to third party experts. Clients seek outsourcing services for F&A operations primarily to cut costs, reduce complexity of operations for the F&A department, and to comply with regulatory specifications. In the Finance & Accounting segment, complex processes such as external reporting, budgeting, accounting, planning, and forecasting continue to be outsourced due to the growing standardization of these functions. In the global Finance & Accounting segment, USA, Canada, Japan, China and Europe will drive the 5.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$33.7 Billion will reach a projected size of US$49.4 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$5 Billion by the year 2026, while Latin America will expand at a 5.1% CAGR through the analysis period.

Uncertainties in Politico-Economic Policies Challenge BPO Sector

The protectionist policies adopted by some governments, specifically the US, during tough economic times could prove to be a potential roadblock for the offshoring industry. Though government policies directly do not restrict clients` ability to contract offshore labor, the adoption of new regulations encouraging protectionist measures could potentially hamper growth in the industry. For instance, the US government has been looking to protect local businesses by implementing restrictive visa regulations for workers from abroad, and discouraging clients from using services of vendors that use offshore labor or that depend on visa holders. These decisions are vital considering the fact that offshore BPO firms` hold an edge due to their offshore leverage, which could be at threat due to such measures. Similarly, tax subsidies or taxes for preventing the use of offshore labor could lower the benefits of cost arbitrage for the offshore companies. Similarly, in the UK and other EU countries, outsourcing industry is significantly affected by the restrictive caps being placed on skilled migrations. Stringent rules are also being implemented on intra-company transfers, which could have serious implications for outsourcers that generally send employees to work onshore for client projects. With such decisions complicating the process of obtaining visas, clients could be driven away from offshore locations and seek alternatives in the form of nearshore or onshore suppliers.

Ongoing transformations in the political and economic scenarios across the globe are posing several challenges for investors and businesses worldwide. The global BPO sector, which finds itself among the worst-hit segments affected by the fluctuations in the global economy, is currently being impacted by politico-economic scenarios such as the US tariff regime, among others. The shared service and the BPO sector are still growing albeit in an uncertain environment. Unfazed by the turmoil in European and other international markets, Latin America is treading a steady growth curve owing to operating efficiency and cost-cutting initiatives. Rising costs are a trade-off resulting from wage inflation in several economies. Attracting BPO services as an inward investment is expected to boost employment opportunities for several countries. In addition, the host of job profiles created by the BPO sector is rich in value and diversity. Developing nations such as India and Philippines are among the largest providers of manpower, human resources to the BPO industry running comprising millions of employees. Thriving demand for the BPO sector is expected to grow substantially in the coming years.

Select Competitors (Total 206 Featured) -

  • Accenture Plc
  • Alight Solutions LLC
  • American Data Exchange (AMDATEX)
  • Atos SE
  • Automatic Data Processing, Inc.
  • Capgemini SE
  • Capita Plc
  • Ceridian HCM, Inc.
  • CGI Group, Inc.
  • Cognizant Technology Solutions Corporation
  • DXC Technology Co.
  • EXLService Holdings, Inc.
  • Genpact Limited
  • Infosys BPM Limited
  • International Business Machines Corp.
  • KARVY Global Services Limited
  • NGA Human Resources
  • NTT DATA, Inc.
  • Randstad Holding NV
  • Sopra Steria Group
  • StarTek, Inc.
  • Tata Consultancy Services Limited
  • TriNet Group, Inc.
  • Wipro Limited
  • WNS Global Services Ltd.
Product Code: MCP-1533

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • COVID-19 Pandemic to Dent Market Prospects in the Immediate Term
    • Reshoring to Gather Steam in Post COVID-19 Environment: Top Reasons for Reshoring (% of Client Companies Ascribing to Each Reason)
    • COVID-19 Induced Recession to Curtail Commercial Enterprise Activity, While Inducing Weakness into BPO Sector
    • World Economic Growth Projections (Real GDP, annual % Change) for 2019, 2020 & 2021
    • An Introduction to Business Process Outsourcing (BPO)
    • Vertical BPO Vs. Horizontal BPO
    • Onsite BPO Vs. Offsite BPO Vs. Offshore BPO
    • BPO Business Models
    • Salient Features of Transactional, Niche & Comprehensive BPO Models
    • Common Services Offered by BPO Providers
    • Business Process Outsourcing (BPO): Current Market Scenario and Outlook
    • A Sneak Peak into Key Trends Observed by the BPO Industry
    • Developed Regions to Remain Primary Revenue Contributors
    • World BPO Market by Region (2020 & 2027): Percentage Breakdown of Revenues for Developed and Developing Regions
    • Robust Growth Opportunities in Developing Regions
    • The Asian BPO Phenomenon: Enabled by `Triple Convergence'
    • Latin America Emerges as a Global Delivery Location
    • Global BPO Market - Geographic Regions Ranked by Value CAGR for 2020-2027
    • A Brief Overview of Major Outsourcing Destinations
    • Competitive Landscape
    • Major Vendors of Finance & Accounting BPO Services
    • Leading Players in the Global F&A BPO Market (2019): Percentage Breakdown of Revenues
    • Procurement BPO Services: Dominant Players
    • ADP Holds Edge in HR BPO
    • Genpact: Prime Vendor of Banking BPO Services
    • Service Providers Focus on Innovative Offerings to Move Up Value Chain
    • M&A Activity Intensifies
    • Recent Market Activity
    • Business Process Outsourcing (BPO) - Global Key Competitors Percentage Market Share in 2022 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Established Role in Business Process Implementation Across Diverse Sectors to Sustain Long-Term Growth
    • BPO: A Robust Tool for Enabling Global Expansion
    • For Creating Truly Global Products
    • To Drive Satisfaction Levels Among Customers Worldwide
    • Higher Awareness about Outsourcing Benefits: Another Major Factor Favoring Long-Term Growth
    • Advanced Technologies Strengthen Capabilities of BPO Model
    • Internet of Things (IoT) for Effective Delivery of BPO Services
    • Robotic Automation & Artificial Intelligence (AI) Seek Bigger Role in BPO Operations
    • Social Media Networking Trend Transforms Business Strategies
    • Growing Popularity of Cloud Computing
    • Growing Use of Mobile Based Customer Service Applications
    • Voice Biometrics: Growing Role in Customer Verification
    • Big Data Remains in Contention to Streamline Operations
    • BPO Providers Warm up to Green Computing
    • Strategic Innovations Take Center Stage in BPO Industry
    • Select Latest Innovations in the BPO Market
    • Commoditization, and Rise of Industry-Specific BPO, MSM & Bundled IT-BPO Services to Reshape the BPO Market
    • Platform BPO Seeks Opportunities
    • Platform BPO Vs Traditional BPO
    • Advantages of Platform BPO
    • Challenges for Platform BPO
    • Sourcing Strategy: Means to Achieve Business Process
    • Sole Sourcing: A Model for Increasing Operational Efficiency
    • Multi-Source Approach Gathers Steam
    • The Importance of Impact Sourcing
    • Offshore BPO Remains Highly Relevant Offering Cost Economies
    • Nearshoring Finds Favor among Businesses
    • Trade-off between Quality & Cost Warrants Revamp of the Global BPO Industry
    • Emphasis on Business Process Improvement to Extend Opportunities
    • Small and Mid-Size Businesses (SMBs): Expanding Clientele
    • Novel Opportunities for BPO in New Business Areas
    • An Insight into Major Horizontal Segments
    • Customer Services BPO: Largest Product Category
    • Human Resources BPO (HRO) Remains a High-Profile Segment
    • Finance and Accounting BPO (FAO): A Thriving Market
    • Knowledge Process Outsourcing (KPO): A Small yet Growing Market
    • Procurement BPO: An Overview
    • Review of Select End-Use Markets
    • Manufacturing: Noteworthy End-Use Sector
    • COVID-19 Impact on Manufacturing Sector to Curtail Short-Term Prospects for BPO Services
    • Telecommunications & Technology
    • Banking, Insurance & Finance Services
    • Banking Sector
    • Insurance
    • Retail Sector
    • Other End-Use Sectors
    • Issues & Challenges
    • Protectionist Policies Niggle Offshore BPOs
    • Uncertainties in Politico-Economic Policies Challenge BPO Sector
    • Re-shoring Strategies Highlight Salary Disparities in Different Regions
    • Alternate Offshore Locations Challenge Dominance of Traditional Centers
    • Data Security Issues
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 2: World Historic Review for Business Process Outsourcing (BPO) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 3: World 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2021 & 2027
    • TABLE 4: World Recent Past, Current & Future Analysis for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 5: World Historic Review for Customer Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 6: World 15-Year Perspective for Customer Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 7: World Recent Past, Current & Future Analysis for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 8: World Historic Review for Human Resources by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 9: World 15-Year Perspective for Human Resources by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 10: World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 11: World Historic Review for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 12: World 15-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 13: World Recent Past, Current & Future Analysis for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 14: World Historic Review for KPO by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 15: World 15-Year Perspective for KPO by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 16: World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 17: World Historic Review for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 18: World 15-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 19: World Recent Past, Current & Future Analysis for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 20: World Historic Review for Telecommunications & Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 21: World 15-Year Perspective for Telecommunications & Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 22: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 23: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 24: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 25: World Recent Past, Current & Future Analysis for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 26: World Historic Review for Manufacturing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 27: World 15-Year Perspective for Manufacturing by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 28: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 29: World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 30: World 15-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 31: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 32: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 33: World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027

III. MARKET ANALYSIS

  • UNITED STATES
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
    • The United States: Prime BPO Market
    • Percentage (%) Share of the US in the World BPO Revenues (2020E & 2027P)
    • Outsourcing Strategy Evolution in the US - A Review
    • American Enterprises Rely on Offshoring to Save Costs
    • Nearshore Strategy Gains Strength
    • A Review of BPO in Key Application Segments
    • Win-Win for US Outsourcing Companies
    • Indian BPOs Set Up Onshore Service Centers in US
    • Impact of Protectionist Policies
    • TABLE 34: USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 35: USA Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 36: USA 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 37: USA Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 38: USA Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 39: USA 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • CANADA
    • HR Outsourcing: On an Upswing
    • TABLE 40: Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 41: Canada Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 42: Canada 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 43: Canada Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 44: Canada Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 45: Canada 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • JAPAN
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
    • TABLE 46: Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 47: Japan Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 48: Japan 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 49: Japan Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 50: Japan Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 51: Japan 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • CHINA
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
    • Market Overview
    • Emphasis on 'China-to-China' Outsourcing
    • Back Office Outsourcing
    • HR Outsourcing in China
    • TABLE 52: China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 53: China Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 54: China 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 55: China Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 56: China Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 57: China 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • EUROPE
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
    • BPO Sector in Europe - An Overview
    • Trends & Opportunities
    • TABLE 58: Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 59: Europe Historic Review for Business Process Outsourcing (BPO) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 60: Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2021 & 2027
    • TABLE 61: Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 62: Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 63: Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 64: Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 65: Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 66: Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • FRANCE
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
    • TABLE 67: France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 68: France Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 69: France 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 70: France Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 71: France Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 72: France 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • GERMANY
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
    • Germany - A Key Consumer of BPO & SSC Services
    • TABLE 73: Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 74: Germany Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 75: Germany 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 76: Germany Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 77: Germany Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 78: Germany 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • ITALY
    • TABLE 79: Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 80: Italy Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 81: Italy 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 82: Italy Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 83: Italy Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 84: Italy 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • UNITED KINGDOM
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
    • Major BPO Destination in Europe
    • Competitive Landscape
    • Leading Players in UK BPO Services Market (2019E): Percentage Breakdown of Market Share
    • Domestic Vendors Eye Overseas Markets
    • TABLE 85: UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 86: UK Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 87: UK 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 88: UK Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 89: UK Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 90: UK 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • SPAIN
    • TABLE 91: Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 92: Spain Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 93: Spain 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 94: Spain Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 95: Spain Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 96: Spain 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • RUSSIA
    • Market Overview
    • TABLE 97: Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 98: Russia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 99: Russia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 100: Russia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 101: Russia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 102: Russia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF EUROPE
    • Central & Eastern Europe (CEE) Emerges as Outsourcing Hub
    • Focus on Nordic Region Outsourcing Market - A Complementary Review
    • TABLE 103: Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 104: Rest of Europe Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 105: Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 106: Rest of Europe Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 107: Rest of Europe Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 108: Rest of Europe 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • ASIA-PACIFIC
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
    • Asia-Pacific - The Rapidly Growing BPO Market
    • TABLE 109: Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 110: Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 111: Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2021 & 2027
    • TABLE 112: Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 113: Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 114: Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 115: Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 116: Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 117: Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • AUSTRALIA
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E)
    • Brief Market Overview
    • TABLE 118: Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 119: Australia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 120: Australia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 121: Australia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 122: Australia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 123: Australia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • INDIA
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E)
    • India's Formidable BPO Industry Leads the Way
    • Outsourcers from India Set to Gain from Consolidation of Technology Engagements by Clients amidst COVID-19 Crisis
    • Vast Pool of Skilled Workforce, Low Cost Operations & Overall Competencies Steer Indian BPO Sector
    • The Changing Role of Indian BPOs
    • Role of Captive BPOs
    • BPO Industry Focuses on Inorganic Growth Strategy
    • KPO Industry Gains Efficiency
    • Reverse Outsourcing: New Trend in Outsourcing
    • Financial Services Market - A Vital BPO Vertical
    • HR Outsourcing in India
    • Rural BPO Concept Strengthens
    • SMEs: Potential for Growth
    • Tier-II and Tier III Cities to Gain Prominence
    • Long Term Prospects Remain Favorable
    • Challenges Confronting Indian BPO Industry
    • The Dampeners
    • BPO Vendor Landscape in India
    • India Centric BPO Providers - Breakdown by Vertical Industry
    • India-Centric BPO Providers: Breakdown by Product/Service Offerings
    • TABLE 124: India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 125: India Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 126: India 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 127: India Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 128: India Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 129: India 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • SOUTH KOREA
    • TABLE 130: South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 131: South Korea Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 132: South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 133: South Korea Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 134: South Korea Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 135: South Korea 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF ASIA-PACIFIC
    • Malaysia
    • Philippines - A Favorable Destination for BPO Sector
    • Key Factors Responsible for Philippines' Success in BPO Sector
    • Demand for Value-Added Services Drives Development of KPO
    • Philippines BPO Industry by End-Use Sector (2020E): Percentage Breakdown of Revenues for Call Center, IT, Transcription, and Others
    • Challenges for the BPO Industry
    • Next Wave Cities to Spur Growth Post COVID-19 Downturn
    • Progressive Forecasts for Philippine BPO Sector
    • Singapore
    • Sri Lanka
    • Thailand
    • Vietnam
    • TABLE 136: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 137: Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 138: Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 139: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 140: Rest of Asia-Pacific Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 141: Rest of Asia-Pacific 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • LATIN AMERICA
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E)
    • Attractive Outsourcing Destination
    • Market Snapshots
    • BPO Industry Shift Up the Value Chain
    • TABLE 142: Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 143: Latin America Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 144: Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2021 & 2027
    • TABLE 145: Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 146: Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 147: Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 148: Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 149: Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 150: Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • ARGENTINA
    • Brief Overview
    • TABLE 151: Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 152: Argentina Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 153: Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 154: Argentina Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 155: Argentina Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 156: Argentina 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • BRAZIL
    • A Favored Nearshoring Destination
    • Increasing Demand for Contact Center Outsourcing
    • TABLE 157: Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 158: Brazil Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 159: Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 160: Brazil Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 161: Brazil Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 162: Brazil 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • MEXICO
    • Market Overview
    • TABLE 163: Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 164: Mexico Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 165: Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 166: Mexico Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 167: Mexico Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 168: Mexico 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF LATIN AMERICA
    • Chile
    • Colombia
    • Costa Rica
    • Peru
    • Uruguay
    • TABLE 169: Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 170: Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 171: Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 172: Rest of Latin America Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 173: Rest of Latin America Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 174: Rest of Latin America 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • MIDDLE EAST
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E)
    • TABLE 175: Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
    • TABLE 176: Middle East Historic Review for Business Process Outsourcing (BPO) by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 177: Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2021 & 2027
    • TABLE 178: Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 179: Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 180: Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 181: Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 182: Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 183: Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • IRAN
    • TABLE 184: Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 185: Iran Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 186: Iran 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 187: Iran Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 188: Iran Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 189: Iran 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • ISRAEL
    • TABLE 190: Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 191: Israel Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 192: Israel 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 193: Israel Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 194: Israel Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 195: Israel 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • SAUDI ARABIA
    • TABLE 196: Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 197: Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 198: Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 199: Saudi Arabia Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 200: Saudi Arabia Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 201: Saudi Arabia 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • UNITED ARAB EMIRATES
    • TABLE 202: UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 203: UAE Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 204: UAE 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 205: UAE Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 206: UAE Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 207: UAE 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF MIDDLE EAST
    • TABLE 208: Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 209: Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 210: Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 211: Rest of Middle East Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 212: Rest of Middle East Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 213: Rest of Middle East 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027
  • AFRICA
    • Business Process Outsourcing (BPO) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E)
    • Market Overview
    • Egypt: An Emerging Market
    • Kenyan BPO Sector
    • South Africa
    • Tanzania: An Emerging Outsourcing Destination in East Africa
    • TABLE 214: Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 215: Africa Historic Review for Business Process Outsourcing (BPO) by Type - Customer Services, Human Resources, Finance & Accounting, KPO and Other Types Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 216: Africa 15-Year Perspective for Business Process Outsourcing (BPO) by Type - Percentage Breakdown of Value Sales for Customer Services, Human Resources, Finance & Accounting, KPO and Other Types for the Years 2012, 2021 & 2027
    • TABLE 217: Africa Recent Past, Current & Future Analysis for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
    • TABLE 218: Africa Historic Review for Business Process Outsourcing (BPO) by End-Use - Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2012 through 2019 and % CAGR
    • TABLE 219: Africa 15-Year Perspective for Business Process Outsourcing (BPO) by End-Use - Percentage Breakdown of Value Sales for Telecommunications & Technology, BFSI, Manufacturing, Retail and Other End-Uses for the Years 2012, 2021 & 2027

IV. COMPETITION

  • Total Companies Profiled: 206