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225205

Interactive Voice Response (IVR) Systems

Published: | Global Industry Analysts, Inc. | 593 Pages | Delivery time: 1-2 business days

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Interactive Voice Response (IVR) Systems
Published: February 1, 2022
Global Industry Analysts, Inc.
Content info: 593 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

What`s New for 2022?

» Global competitiveness and key competitor percentage market shares

» Market presence across multiple geographies - Strong/Active/Niche/Trivial

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Global Interactive Voice Response (IVR) Systems Market to Reach US$6.7 Billion by the Year 2026

Interactive Voice Response (IVR) operates as a telecommunication technology that facilitates interaction between a computer machine and human beings through usage of DTMF and voice tones input through a keypad. The primary market drivers for IVR are the rise in cloud infrastructure, the increasing adoption of advanced technologies, and the growing number of calls. One of the pioneering technologies, Artificial Intelligence (AI), has been finding increasing adoption to make the IVR industry progressive. The dual-tone technology and the speech technology applications reduce the hold time and drop-off time for each call, increasing the outbound call frequency that results in automating repetitive tasks, which improves the agent efficiency. Such reasons fuel the market growth of the IVR system. IVR analytics trigger market growth by helping the companies achieve customer satisfaction by capturing and tracking, and evaluating the overall call experience.

Amid the COVID-19 crisis, the global market for Interactive Voice Response (IVR) Systems estimated at US$4.2 Billion in the year 2020, is projected to reach a revised size of US$6.7Billion by 2026, growing at a CAGR of 7.9% over the analysis period. Touchtone-based, one of the segments analyzed in the report, is projected to grow at a 7.4% CAGR to reach US$4.2 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the Speech-Based segment is readjusted to a revised 8.6% CAGR for the next 7-year period. This segment currently accounts for a 40.1% share of the global Interactive Voice Response (IVR) Systems market. The speech-based IVR segment is gaining traction by integrating with the natural language programming (NLP), assisting in reducing the time spent to solve a query by an individual, which reduces the call duration, helping to achieve reduce the cost for an organization.

The U.S. Market is Estimated at $1.4 Billion in 2021, While China is Forecast to Reach $1.1 Billion by 2026

The Interactive Voice Response (IVR) Systems market in the U.S. is estimated at US$1.4 Billion in the year 2021. The country currently accounts for a 31.4% share in the global market. China, the world`s second largest economy, is forecast to reach an estimated market size of US$1.1 Billion in the year 2026 trailing a CAGR of 9.3% through the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 6.7% and 7% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 7.9% CAGR while Rest of European market (as defined in the study) will reach US$1.2 Billion by the end of the analysis period. North America`s large market share of the IVR market is primarily due to an efficient implementation of IVR systems by telecommunication companies, improved network infrastructure, flawless security and communications, ease of accomplishment of a task without needing the service of an agent, and large-scale adoption of IVR systems by large and small enterprises. Additionally, early implementation of advanced technologies like natural language processing (NLP), and artificial intelligence in the US propels market demand in North America. Asia-Pacific market is driven by significant uptake of IVR systems in several industry verticals like BFSI, telecommunications, public and government sector, healthcare, and rising number of SMEs, as well as large enterprises in the region.

Select Competitors (Total 98 Featured) -

  • [24]7.ai, Inc.
  • 8x8, Inc.
  • Alvaria, Inc.
  • Atos SE
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Genesys
  • NICE inContact
  • IVR Lab LLC
  • NEC Corporation of America
  • Nuance Communications, Inc.
  • RingCentral, Inc.
  • Verizon Communications Inc.
  • Vonage Holdings Corp.
Product Code: MCP-1220

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Impact of COVID-19 Pandemic and Looming Global Recession: 2020 Marked as a Year of Disruption & Transformation
    • As the Race between the Virus & Vaccines Intensifies, Where is the World Economy Headed in 2021?
    • World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
    • Impact of COVID-19 Pandemic on Call Centers
    • With Telehealth Growing Amidst the COVID-19 Pandemic, IVR Systems Emerge as Critical Technology to Enable Services
    • SMEs Increasingly Rely on Cloud Telephony amidst COVID-19 Pandemic
    • Interactive Voice Response (IVR) Systems: An Introduction
    • Features of Interactive Voice Response System
    • Advantages of Interactive Voice Response Technology
    • Types of IVR
    • Various Use Cases of IVR
    • Significance of IVR for Small Businesses
    • Global Market Prospects & Outlook
    • Growth Opportunities and Constraints for IVR Systems Market
    • Analysis by Technology
    • World Interactive Voice Response (IVR) Systems Market by Technology (2021 & 2027): Percentage Breakdown of Revenues for Touchtone-Based, and Speech-Based
    • Analysis by End-Use
    • World Interactive Voice Response (IVR) Systems Market by End-Use (2021 & 2027): Percentage Breakdown of Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & Ecommerce, and Other End-Uses
    • Regional Analysis
    • World Interactive Voice Response (IVR) Systems Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2021 & 2027)
    • World Interactive Voice Response (IVR) Systems Market - Geographic Regions Ranked by CAGR (Value) for 2020-2027: China, Asia-Pacific, Latin America, Africa, Middle East, Europe, USA, Canada, and Japan
    • Competitive Scenario
    • Select Popular IVR Systems
    • Select IVR Service Providers
    • Recent Market Activity
    • Interactive Voice Response (IVR) Systems - Global Key Competitors Percentage Market Share in 2022 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • A Review of Notable Trends in the IVR Market
    • Growth of Call Centers Industry Presents Opportunities for IVR Systems Market
    • Global Call Centers Market by Deployment (in %) for 2021
    • Global Call Centers Market by End-Use (in %) for 2021
    • Tracking Call Center Statistics
    • Rise in Customer Calls in Call Centers & Need to Efficiency Address the Calls Gives Impetus to IVR Systems
    • Pandemic Presents Challenging Environment
    • Improvements in Operational Efficiency: Need of the Hour
    • American Companies Revamping the Client-Service Operations
    • Rising Integration of Advanced Technologies Boosts Growth in IVR Systems Market
    • Incorporation of Advanced Technologies in the Contact Centers
    • Rising Adoption of Artificial Intelligence in the Contact Centers
    • Increased Adoption of Chatbots and Simpler Applications
    • Ensuring Security and Privacy of Data at the Contact Centers
    • Artificial Intelligence, Machine Learning & NLP Hold Tremendous Potential for IVR Systems
    • NLP and NLU Critical IVR Technologies Bringing Change
    • Rapid Rise in Cloud-based Services Fuel Need for IVR Systems
    • Global Public Cloud Services: Percentage Market Share by Service Type for 2020 and 2022
    • Demand for API based Sophisticated Flexible Systems on the Rise
    • Growing Importance of IVRs in Increasing Efficiency and Scalability of Organizations
    • Demand for IVR-based Outbound Services Continues to Grow
    • Maximizing Contact Center's Agent Resources with Integrated Inbound IVR Solutions
    • IVR Holds Tremendous Role in Improving Customer service
    • Speech Enabled IVR Becoming the Preferred User Interface
    • Conversational IVR and Future Trends
    • IVR Solutions Enhance Services in BFSI Industry
    • IVR Systems in Banking
    • Select IVR Applications in the Banking Sector
    • Cloud Telephony Transforms BFSI Sector
    • COVID-19: A Panic Button for Banks & Fintechs
    • Global Volume of Non-Cash Transactions (In Billion) for the Years 2018, 2020 & 2022
    • Growing Importance of IVR Systems in Pharmaceutical & Healthcare Industry
    • Healthcare Call Center IVR Software for Seamless Patient Experience
    • The New Normal in Retail Industry Post COVID-19 to Provide Boost to IVR Systems Market
    • Global Department Stores Market Reset & Trajectory - Growth Outlook (In %) For Years 2019 Through 2025
    • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
    • Global B2C E-Commerce Sales in US$ Trillion for the Years 2019 to 2025
    • Retail M-Commerce Sales as % of Retail E-commerce Sales Worldwide for the Years 2016, 2018, 2020 & 2022
    • Pandemic Fast Forwards eCommerce Growth
    • Global B2C e-Commerce Market Reset & Trajectory - Growth Outlook (In %) For Years 2019 Through 2025
    • Use of Omni-Channel IVR Systems Gain Momentum
    • IVR Systems in Utilities
    • Challenges Facing IVR Systems Market
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 2: World Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 3: World 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2012, 2021 & 2027
    • TABLE 4: World Recent Past, Current & Future Analysis for Touchtone-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 5: World Historic Review for Touchtone-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 6: World 15-Year Perspective for Touchtone-based by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 7: World Recent Past, Current & Future Analysis for Speech-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 8: World Historic Review for Speech-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 9: World 15-Year Perspective for Speech-based by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 10: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 11: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 12: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 13: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 14: World Historic Review for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 15: World 15-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 16: World Recent Past, Current & Future Analysis for Pharma & Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 17: World Historic Review for Pharma & Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 18: World 15-Year Perspective for Pharma & Healthcare by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 19: World Recent Past, Current & Future Analysis for Telecommunication & ITES by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 20: World Historic Review for Telecommunication & ITES by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 21: World 15-Year Perspective for Telecommunication & ITES by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 22: World Recent Past, Current & Future Analysis for Retail & eCommerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 23: World Historic Review for Retail & eCommerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 24: World 15-Year Perspective for Retail & eCommerce by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027
    • TABLE 25: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 26: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 27: World 15-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2012, 2021 & 2027

III. MARKET ANALYSIS

  • UNITED STATES
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2022 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 29: USA Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 30: USA 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 31: USA Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 32: USA Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 33: USA 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • CANADA
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 35: Canada Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 36: Canada 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 37: Canada Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 38: Canada Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 39: Canada 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • JAPAN
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2022 (E)
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 41: Japan Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 42: Japan 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 43: Japan Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 44: Japan Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 45: Japan 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • CHINA
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2022 (E)
    • TABLE 46: China Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 47: China Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 48: China 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 49: China Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 50: China Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 51: China 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • EUROPE
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2022 (E)
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 53: Europe Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 54: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2012, 2021 & 2027
    • TABLE 55: Europe Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 56: Europe Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 57: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 58: Europe Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 59: Europe Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 60: Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • FRANCE
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2022 (E)
    • TABLE 61: France Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 62: France Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 63: France 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 64: France Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 65: France Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 66: France 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • GERMANY
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2022 (E)
    • TABLE 67: Germany Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 68: Germany Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 69: Germany 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 70: Germany Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 71: Germany Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 72: Germany 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • ITALY
    • TABLE 73: Italy Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 74: Italy Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 75: Italy 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 76: Italy Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 77: Italy Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 78: Italy 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • UNITED KINGDOM
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2022 (E)
    • TABLE 79: UK Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 80: UK Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 81: UK 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 82: UK Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 83: UK Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 84: UK 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • SPAIN
    • TABLE 85: Spain Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 86: Spain Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 87: Spain 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 88: Spain Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 89: Spain Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 90: Spain 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • RUSSIA
    • TABLE 91: Russia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 92: Russia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 93: Russia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 94: Russia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 95: Russia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 96: Russia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF EUROPE
    • TABLE 97: Rest of Europe Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 98: Rest of Europe Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 99: Rest of Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 100: Rest of Europe Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 101: Rest of Europe Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 102: Rest of Europe 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • ASIA-PACIFIC
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2022 (E)
    • TABLE 103: Asia-Pacific Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 104: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 105: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Revenues for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2012, 2021 & 2027
    • TABLE 106: Asia-Pacific Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 107: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 108: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 109: Asia-Pacific Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 110: Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 111: Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • AUSTRALIA
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2022 (E)
    • TABLE 112: Australia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 113: Australia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 114: Australia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 115: Australia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 116: Australia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 117: Australia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • INDIA
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2022 (E)
    • Impact of COVID-19 on IVR Systems Market
    • Robust Growth of Domestic Call Center Market: Opportunity for IVR Systems
    • TABLE 118: India Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 119: India Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 120: India 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 121: India Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 122: India Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 123: India 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • SOUTH KOREA
    • TABLE 124: South Korea Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 125: South Korea Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 126: South Korea 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 127: South Korea Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 128: South Korea Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 129: South Korea 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF ASIA-PACIFIC
    • TABLE 130: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 131: Rest of Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 132: Rest of Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 133: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 134: Rest of Asia-Pacific Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 135: Rest of Asia-Pacific 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • LATIN AMERICA
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2022 (E)
    • TABLE 136: Latin America Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 137: Latin America Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 138: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Revenues for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2012, 2021 & 2027
    • TABLE 139: Latin America Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 140: Latin America Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 141: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 142: Latin America Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 143: Latin America Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 144: Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • ARGENTINA
    • TABLE 145: Argentina Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 146: Argentina Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 147: Argentina 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 148: Argentina Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 149: Argentina Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 150: Argentina 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • BRAZIL
    • TABLE 151: Brazil Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 152: Brazil Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 153: Brazil 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 154: Brazil Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 155: Brazil Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 156: Brazil 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • MEXICO
    • TABLE 157: Mexico Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 158: Mexico Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 159: Mexico 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 160: Mexico Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 161: Mexico Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 162: Mexico 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF LATIN AMERICA
    • TABLE 163: Rest of Latin America Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 164: Rest of Latin America Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 165: Rest of Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 166: Rest of Latin America Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 167: Rest of Latin America Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 168: Rest of Latin America 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • MIDDLE EAST
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2022 (E)
    • TABLE 169: Middle East Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2020 through 2027 and % CAGR
    • TABLE 170: Middle East Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 171: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Value Revenues for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2012, 2021 & 2027
    • TABLE 172: Middle East Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 173: Middle East Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 174: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 175: Middle East Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 176: Middle East Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 177: Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • IRAN
    • TABLE 178: Iran Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 179: Iran Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 180: Iran 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 181: Iran Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 182: Iran Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 183: Iran 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • ISRAEL
    • TABLE 184: Israel Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 185: Israel Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 186: Israel 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 187: Israel Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 188: Israel Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 189: Israel 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • SAUDI ARABIA
    • TABLE 190: Saudi Arabia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 191: Saudi Arabia Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 192: Saudi Arabia 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 193: Saudi Arabia Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 194: Saudi Arabia Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 195: Saudi Arabia 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • UNITED ARAB EMIRATES
    • TABLE 196: UAE Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 197: UAE Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 198: UAE 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 199: UAE Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 200: UAE Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 201: UAE 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • REST OF MIDDLE EAST
    • TABLE 202: Rest of Middle East Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 203: Rest of Middle East Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 204: Rest of Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 205: Rest of Middle East Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 206: Rest of Middle East Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 207: Rest of Middle East 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027
  • AFRICA
    • Interactive Voice Response (IVR) Systems Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2022 (E)
    • TABLE 208: Africa Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 209: Africa Historic Review for Interactive Voice Response (IVR) Systems by Technology - Touchtone-based and Speech-based Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 210: Africa 15-Year Perspective for Interactive Voice Response (IVR) Systems by Technology - Percentage Breakdown of Value Revenues for Touchtone-based and Speech-based for the Years 2012, 2021 & 2027
    • TABLE 211: Africa Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2020 through 2027 and % CAGR
    • TABLE 212: Africa Historic Review for Interactive Voice Response (IVR) Systems by End-Use - BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2012 through 2019 and % CAGR
    • TABLE 213: Africa 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use - Percentage Breakdown of Value Revenues for BFSI, Travel & Hospitality, Pharma & Healthcare, Telecommunication & ITES, Retail & eCommerce and Other End-Uses for the Years 2012, 2021 & 2027

IV. COMPETITION

  • Total Companies Profiled: 98