Business Process Outsourcing (BPO)

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	Market Research Report Business Process Outsourcing (BPO)
Published by	Global Industry Analysts, Inc.			Product code	243055
Published	July 1, 2020	Content info	471 Pages Delivery time: 1-2 business days
Price	PDF (Single User License) USD 4950 PDF (Global License to Company and its Fully-owned Subsidiaries) USD 14850

Description

The Pandemic Exposes the Weakness of the BPO Infrastructure

As COVID-19 outbreak influences outsourcing strategies for companies the world over, the business Process Outsourcing (BPO) market is in for short-term and long-term challenges. The global BPO industry is forecast to reach a revised market size of US$230.2 billion by 2027 exhibiting a CAGR of 5.2%, after posting a devastating decline of -28.7% in the year 2020. The pandemic has exposed the weakness of the fragile outsourced IT-BPO service ecosystem. The most prominent being the industry's lack of ability to cope with remote working and work-from-home (WFH) like the other industries. BPO companies are typically saddled with stringent client confidentiality norms given the confidential nature of corporate information and data handled by these companies on behalf of their clients. For example most BPO service contracts are subject to regulations that govern handling of sensitive back office data such as financial transactions. This has made the industry less agile in transforming and adapting to WFM model. Bottlenecks encountered include lack of security tools and technologies to support data privacy of mission-critical enterprise customers; and infrastructure needed to enable speed, quality, and overall efficacy of services provided i. e. laptops, internet connectivity, robust Wi-Fi, VPN, VDI, and/or Citrix access, among others. Stringent lockdown measures imposed have also impacted maintenance of data centers containing confidential information, adding to business continuity woes. With companies forced to work with 25% to 50% of staff, the shortage of staff and IT resources is increasing not just costs but also inability to deliver services on time leading to delays and legal liabilities for non-performance.

Flexibility & Agility Storm into the Spotlight Overthrowing Cost as the Only Motivator

In addition to terminated contracts, legal lawsuits regarding failure to deliver on contractual obligations have also spiked among contracting parties. In short, outsourcing services providers and their clients have been exposed to disruption, increased costs, and increased legal complications. Especially in offshore locations in Asian countries, slipping service levels have severely disrupted operations, forcing companies to rethink their outsourcing strategies. The scenario is creating major upheavals in the current outsourcing business model. Low labor cost was the primary factor for outsourcing until the pandemic brought into focus the importance of flexibility. With flexibility now being paramount, reshoring of call centers and other back office operations will be the theme in the coming years instead of off shoring. The simmering unrest and change underway points towards the emergence of reshoring and reverse globalization as major long-term threats posed by the COVID-19 pandemic. From one of the most flourishing industries in the world, outsourcing has become the most troubled likely to witness a permanent shaking up of growth dynamics. Post pandemic, as social distancing norms become more permanent and part of the changing culture, outsourcing will regain relevance and popularity. Companies looking to reduce worker density in enterprise departments will fall back on outsourcing. However, this unlike earlier will create opportunities for near shoring and on shoring as compared to off shoring.

Table of Contents

Product Code: MCP-1533

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Recent Market Activity
Business Process Outsourcing (BPO) - An Introductory Prelude
Established Role in Business Process ImplementationAcross Diverse Sectors: Cornerstone for Present & Future Growth
BPO - A Robust Tool for Enabling Global Expansion
For Creating Truly Global Products
To Drive Satisfaction Levels Among Customers Worldwide
Wider Awareness About Outsourcing Benefits Maintains Growth Momentum
Bright Prospects Ahead for BPO Sector
The Changing Scenario
Disruptive Forces Line the Future BPO Model
A Sneak Peak into Key Trends Characterizing the BPO Industry
Developed Regions - Primary Revenue Contributors
Developing Regions: Hot Spots for Future Growth
The Asian BPO Phenomenon: Enabled by 'Triple Convergence'
BPO Operations Bringing Appreciation to Eastern Countries
Latin America Emerges as a Global Delivery Location
BPO Industry to Gain from Prevailing Economic Scenario
Global Competitor Market Shares
Business Process Outsourcing (BPO) Competitor Market Share Scenario Worldwide (in %): 2020 & 2029
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

Accenture Plc (Ireland)
Alight Solutions LLC (USA)
Atos SE (France)
Automatic Data Processing, Inc. (USA)
Capgemini SE (France)
Capita Plc (UK)
Ceridian HCM, Inc. (USA)
CGI Group, Inc. (Canada)
Cognizant Technology Solutions Corporation (USA)
DXC Technology Co. (USA)
EXLService Holdings, Inc. (USA)
Genpact Limited (India)
Infosys BPM Limited (India)
International Business Machines Corp. (USA)
KARVY Global Services Limited (India)
NGA Human Resources (UK)
NTT DATA, Inc. (USA)
Randstad Holding NV (The Netherlands)
Sopra Steria Group (France)
StarTek, Inc. (USA)
Tata Consultancy Services Limited (India)
TriNet Group, Inc. (USA)
Wipro Limited (India)
WNS Global Services Ltd. (India)

3. MARKET TRENDS & DRIVERS

Advanced Technologies Strengthen Capabilities of BPO Model
Big Data Revolution to Streamline Operations
Internet of Things (IoT) for Effective Delivery of BPO Services
Robotic Automation Makes In Roads into BPO Industry
Impact of RPA on the BPO Sector
Social Media Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
Migration to SaaS and Private Cloud to GainMomentum
Growing Use of Mobile Based Customer Service Applications
Voice Biometrics - Growing Role in Customer Verification
BPO Providers Warm up to Green Computing
Strategic Innovations Gain Centerstage in BPO Industry
Evolving Outsourcing Relationships
Consultative BPO
Predictive Models to Improve Processes
Simpler Processes to Take Customer Contact Flows to New Levels
Flexible and Agile Customer Care Solutions for Unpredictable Issues
Strategic Partners in High Demand
Growing Significance of Value Addition
Focus on Altering Delivery Models
Emphasis on Non-Linear Processes
Sourcing Strategy: Means to Achieve Business Process
Sole Sourcing - A Model for Increasing Operational Efficiency
Multi-Source Approach: Gains Strength
Benefits of Multi-Sourcing Approach
Challenges Facing Multi-Sourcing Strategy
Offshore BPO: Driving Cost-Effectiveness
Nearshoring Finds Favor among Businesses
Trade-off between Quality and Cost Warrants Revamp of the Global BPO Industry
Outsourcing: More a Win-Win than a Zero-Sum Game
Small and Mid-Size Companies - An Expanding Clientele
Focus on Business Process Improvement Gains Momentum
New Business Areas Make Gains
Industry-Specific BPO Services Continue to Gain Strength
'Industry Expertise' Becomes a' Must-Have' for Service Providers
MSM Model to Boost Client-Vendor Relationships
Rise of Bundled IT & BPO Deals
BPO: Heading towards Commoditization?
The Importance of Impact Sourcing
A Brief Sketch of Major Outsourcing Destinations
Issues & Challenges
Protectionism - Implications for Offshore BPOs
Uncertainties in Politico-Economic Policies Challenge BPO Sector
Re-shoring Strategies Highlight Salary Disparities in Different Regions
Alternate Offshore Locations Challenge Dominance of Traditional Centers
Data Security Issues
BPO - A Robust Tool for Enabling Global Expansion

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Business Process Outsourcing (BPO) Global Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 2: Business Process Outsourcing (BPO) Global Retrospective Market Scenario in US$ Million by Region/Country: 2012-2019
TABLE 3: Business Process Outsourcing (BPO) Market Share Shift across Key Geographies Worldwide: 2012 VS 2020 VS 2027
TABLE 4: Human Resources (Horizontal Segment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 5: Human Resources (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
TABLE 6: Human Resources (Horizontal Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2012 VS 2020 VS 2027
TABLE 7: Customer Services (Horizontal Segment) Potential Growth Markets Worldwide in US$ Million: 2020 to 2027
TABLE 8: Customer Services (Horizontal Segment) Historic Market Perspective by Region/Country in US$ Million: 2012 to 2019
TABLE 9: Customer Services (Horizontal Segment) Market Sales Breakdown by Region/Country in Percentage: 2012 VS 2020 VS 2027
TABLE 10: Finance & Accounting (Horizontal Segment) Geographic Market Spread Worldwide in US$ Million: 2020 to 2027
TABLE 11: Finance & Accounting (Horizontal Segment) Region Wise Breakdown of Global Historic Demand in US$ Million: 2012 to 2019
TABLE 12: Finance & Accounting (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
TABLE 13: KPO (Horizontal Segment) World Market Estimates and Forecasts by Region/Country in US$ Million: 2020 to 2027
TABLE 14: KPO (Horizontal Segment) Market Historic Review by Region/Country in US$ Million: 2012 to 2019
TABLE 15: KPO (Horizontal Segment) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
TABLE 16: Procurement (Horizontal Segment) World Market by Region/Country in US$ Million: 2020 to 2027
TABLE 17: Procurement (Horizontal Segment) Historic Market Analysis by Region/Country in US$ Million: 2012 to 2019
TABLE 18: Procurement (Horizontal Segment) Market Share Distribution in Percentage by Region/Country: 2012 VS 2020 VS 2027
TABLE 19: Telecommunications & Technology (End-Use) Sales Estimates and Forecasts in US$ Million by Region/Country for the Years 2020 through 2027
TABLE 20: Telecommunications & Technology (End-Use) Analysis of Historic Sales in US$ Million by Region/Country for the Years 2012 to 2019
TABLE 21: Telecommunications & Technology (End-Use) Global Market Share Distribution by Region/Country for 2012, 2020, and 2027
TABLE 22: BFSI (End-Use) Global Opportunity Assessment in US$ Million by Region/Country: 2020-2027
TABLE 23: BFSI (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
TABLE 24: BFSI (End-Use) Percentage Share Breakdown of Global Sales by Region/Country: 2012 VS 2020 VS 2027
TABLE 25: Manufacturing (End-Use) Worldwide Sales in US$ Million by Region/Country: 2020-2027
TABLE 26: Manufacturing (End-Use) Historic Demand Patterns in US$ Million by Region/Country: 2012-2019
TABLE 27: Manufacturing (End-Use) Market Share Shift across Key Geographies: 2012 VS 2020 VS 2027
TABLE 28: Retail (End-Use) Global Market Estimates & Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 29: Retail (End-Use) Retrospective Demand Analysis in US$ Million by Region/Country: 2012-2019
TABLE 30: Retail (End-Use) Market Share Breakdown by Region/Country: 2012 VS 2020 VS 2027
TABLE 31: Other End-Uses (End-Use) Demand Potential Worldwide in US$ Million by Region/Country: 2020-2027
TABLE 32: Other End-Uses (End-Use) Historic Sales Analysis in US$ Million by Region/Country: 2012-2019
TABLE 33: Other End-Uses (End-Use) Share Breakdown Review by Region/Country: 2012 VS 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS
UNITED STATES

Market Facts & Figures
US Business Process Outsourcing (BPO) Market Share (in %) by Company: 2020 & 2025
Market Analytics
TABLE 34: United States Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 35: Business Process Outsourcing (BPO) Market in the United States by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
TABLE 36: United States Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 37: United States Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
TABLE 38: Business Process Outsourcing (BPO) Historic Demand Patterns in the United States by End-Use in US$ Million for 2012-2019
TABLE 39: Business Process Outsourcing (BPO) Market Share Breakdown in the United States by End-Use: 2012 VS 2020 VS 2027

CANADA

TABLE 40: Canadian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 41: Canadian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
TABLE 42: Business Process Outsourcing (BPO) Market in Canada: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
TABLE 43: Canadian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 44: Business Process Outsourcing (BPO) Market in Canada: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
TABLE 45: Canadian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

JAPAN

TABLE 46: Japanese Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 47: Business Process Outsourcing (BPO) Market in Japan: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
TABLE 48: Japanese Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 49: Japanese Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 50: Japanese Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
TABLE 51: Business Process Outsourcing (BPO) Market Share Shift in Japan by End-Use: 2012 VS 2020 VS 2027

CHINA

TABLE 52: Chinese Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 53: Business Process Outsourcing (BPO) Historic Market Analysis in China in US$ Million by Horizontal Segment: 2012-2019
TABLE 54: Chinese Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
TABLE 55: Chinese Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 56: Business Process Outsourcing (BPO) Market Review in China in US$ Million by End-Use: 2012-2019
TABLE 57: Chinese Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027

EUROPE

Market Facts & Figures
European Business Process Outsourcing (BPO) Market: Competitor Market Share Scenario (in %) for 2020 & 2025
Market Analytics
TABLE 58: European Business Process Outsourcing (BPO) Market Demand Scenario in US$ Million by Region/Country: 2020-2027
TABLE 59: Business Process Outsourcing (BPO) Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2012-2019
TABLE 60: European Business Process Outsourcing (BPO) Market Share Shift by Region/Country: 2012 VS 2020 VS 2027
TABLE 61: European Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
TABLE 62: Business Process Outsourcing (BPO) Market in Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
TABLE 63: European Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 64: European Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 65: Business Process Outsourcing (BPO) Market in Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
TABLE 66: European Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

FRANCE

TABLE 67: Business Process Outsourcing (BPO) Market in France by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 68: French Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
TABLE 69: French Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 70: Business Process Outsourcing (BPO) Quantitative Demand Analysis in France in US$ Million by End-Use: 2020-2027
TABLE 71: French Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
TABLE 72: French Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027

GERMANY

TABLE 73: Business Process Outsourcing (BPO) Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 74: German Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 75: German Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 76: Business Process Outsourcing (BPO) Market in Germany: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
TABLE 77: German Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
TABLE 78: Business Process Outsourcing (BPO) Market Share Distribution in Germany by End-Use: 2012 VS 2020 VS 2027

ITALY

TABLE 79: Italian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 80: Business Process Outsourcing (BPO) Historic Market Analysis in Italy in US$ Million by Horizontal Segment: 2012-2019
TABLE 81: Italian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
TABLE 82: Italian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 83: Business Process Outsourcing (BPO) Market Review in Italy in US$ Million by End-Use: 2012-2019
TABLE 84: Italian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027

UNITED KINGDOM

TABLE 85: United Kingdom Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 86: Business Process Outsourcing (BPO) Market in the United Kingdom: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
TABLE 87: United Kingdom Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 88: United Kingdom Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 89: United Kingdom Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
TABLE 90: Business Process Outsourcing (BPO) Market Share Shift in the United Kingdom by End-Use: 2012 VS 2020 VS 2027

SPAIN

TABLE 91: Spanish Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 92: Spanish Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
TABLE 93: Business Process Outsourcing (BPO) Market in Spain: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
TABLE 94: Spanish Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 95: Business Process Outsourcing (BPO) Market in Spain: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
TABLE 96: Spanish Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

RUSSIA

TABLE 97: Russian Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 98: Business Process Outsourcing (BPO) Market in Russia by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
TABLE 99: Russian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 100: Russian Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
TABLE 101: Business Process Outsourcing (BPO) Historic Demand Patterns in Russia by End-Use in US$ Million for 2012-2019
TABLE 102: Business Process Outsourcing (BPO) Market Share Breakdown in Russia by End-Use: 2012 VS 2020 VS 2027

REST OF EUROPE

TABLE 103: Rest of Europe Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
TABLE 104: Business Process Outsourcing (BPO) Market in Rest of Europe in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
TABLE 105: Rest of Europe Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 106: Rest of Europe Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 107: Business Process Outsourcing (BPO) Market in Rest of Europe: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
TABLE 108: Rest of Europe Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

ASIA-PACIFIC

TABLE 109: Asia-Pacific Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 110: Business Process Outsourcing (BPO) Market in Asia-Pacific: Historic Market Analysis in US$ Million by Region/Country for the Period 2012-2019
TABLE 111: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Region/Country: 2012 VS 2020 VS 2027
TABLE 112: Business Process Outsourcing (BPO) Market in Asia-Pacific by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 113: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
TABLE 114: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 115: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Asia-Pacific in US$ Million by End-Use: 2020-2027
TABLE 116: Asia-Pacific Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
TABLE 117: Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspectiveby End-Use for 2012, 2020, and 2027

AUSTRALIA

TABLE 118: Business Process Outsourcing (BPO) Market in Australia: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 119: Australian Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 120: Australian Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 121: Business Process Outsourcing (BPO) Market in Australia: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
TABLE 122: Australian Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
TABLE 123: Business Process Outsourcing (BPO) Market Share Distribution in Australia by End-Use: 2012 VS 2020 VS 2027

INDIA

TABLE 124: Indian Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 125: Indian Business Process Outsourcing (BPO) Historic Market Review by Horizontal Segment in US$ Million: 2012-2019
TABLE 126: Business Process Outsourcing (BPO) Market in India: Percentage Share Breakdown of Sales by Horizontal Segment for 2012, 2020, and 2027
TABLE 127: Indian Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 128: Business Process Outsourcing (BPO) Market in India: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
TABLE 129: Indian Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

SOUTH KOREA

TABLE 130: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 131: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 132: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 133: Business Process Outsourcing (BPO) Market in South Korea: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
TABLE 134: South Korean Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
TABLE 135: Business Process Outsourcing (BPO) Market Share Distribution in South Korea by End-Use: 2012 VS 2020 VS 2027

REST OF ASIA-PACIFIC

TABLE 136: Rest of Asia-Pacific Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 137: Business Process Outsourcing (BPO) Market in Rest of Asia-Pacific: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
TABLE 138: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 139: Rest of Asia-Pacific Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 140: Rest of Asia-Pacific Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
TABLE 141: Business Process Outsourcing (BPO) Market Share Shift in Rest of Asia-Pacific by End-Use: 2012 VS 2020 VS 2027

LATIN AMERICA

TABLE 142: Latin American Business Process Outsourcing (BPO) Market Trends by Region/Country in US$ Million: 2020-2027
TABLE 143: Business Process Outsourcing (BPO) Market in Latin America in US$ Million by Region/Country: A Historic Perspective for the Period 2012-2019
TABLE 144: Latin American Business Process Outsourcing (BPO) Market Percentage Breakdown of Sales by Region/Country: 2012, 2020, and 2027
TABLE 145: Latin American Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 146: Business Process Outsourcing (BPO) Historic Market Analysis in Latin America in US$ Million by Horizontal Segment: 2012-2019
TABLE 147: Latin American Business Process Outsourcing (BPO) Marketby Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
TABLE 148: Latin American Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 149: Business Process Outsourcing (BPO) Market Review in Latin America in US$ Million by End-Use: 2012-2019
TABLE 150: Latin American Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027

ARGENTINA

TABLE 151: Argentinean Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
TABLE 152: Business Process Outsourcing (BPO) Market in Argentina in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
TABLE 153: Argentinean Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 154: Argentinean Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 155: Business Process Outsourcing (BPO) Market in Argentina: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
TABLE 156: Argentinean Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

BRAZIL

TABLE 157: Business Process Outsourcing (BPO) Market in Brazil by Horizontal Segment: Estimates and Projections in US$ Million for the Period 2020-2027
TABLE 158: Brazilian Business Process Outsourcing (BPO) Historic Market Scenario in US$ Million by Horizontal Segment: 2012-2019
TABLE 159: Brazilian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 160: Business Process Outsourcing (BPO) Quantitative Demand Analysis in Brazil in US$ Million by End-Use: 2020-2027
TABLE 161: Brazilian Business Process Outsourcing (BPO) Historic Market Review in US$ Million by End-Use: 2012-2019
TABLE 162: Brazilian Business Process Outsourcing (BPO) Market Share Analysis: A 17-Year Perspective by End-Use for 2012, 2020, and 2027

MEXICO

TABLE 163: Business Process Outsourcing (BPO) Market in Mexico: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 164: Mexican Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 165: Mexican Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 166: Business Process Outsourcing (BPO) Market in Mexico: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
TABLE 167: Mexican Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
TABLE 168: Business Process Outsourcing (BPO) Market Share Distribution in Mexico by End-Use: 2012 VS 2020 VS 2027

REST OF LATIN AMERICA

TABLE 169: Rest of Latin America Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 170: Business Process Outsourcing (BPO) Market in Rest of Latin America by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
TABLE 171: Rest of Latin America Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 172: Rest of Latin America Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
TABLE 173: Business Process Outsourcing (BPO) Historic Demand Patterns in Rest of Latin America by End-Use in US$ Million for 2012-2019
TABLE 174: Business Process Outsourcing (BPO) Market Share Breakdown in Rest of Latin America by End-Use: 2012 VS 2020 VS 2027

MIDDLE EAST

TABLE 175: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Region/Country: 2020-2027
TABLE 176: Business Process Outsourcing (BPO) Market in the Middle East by Region/Country in US$ Million: 2012-2019
TABLE 177: The Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Region/Country: 2012, 2020, and 2027
TABLE 178: The Middle East Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 179: The Middle East Business Process Outsourcing (BPO) Historic Marketby Horizontal Segment in US$ Million: 2012-2019
TABLE 180: Business Process Outsourcing (BPO) Market in the Middle East: Percentage Share Breakdown of Salesby Horizontal Segment for 2012,2020, and 2027
TABLE 181: The Middle East Business Process Outsourcing (BPO) Market Quantitative Demand Analysis in US$ Million by End-Use: 2020 to 2027
TABLE 182: Business Process Outsourcing (BPO) Market in the Middle East: Summarization of Historic Demand Patterns in US$ Million by End-Use for 2012-2019
TABLE 183: The Middle East Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

IRAN

TABLE 184: Iranian Market for Business Process Outsourcing (BPO): Annual Sales Estimates and Projections in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 185: Business Process Outsourcing (BPO) Market in Iran: Historic Sales Analysis in US$ Million by Horizontal Segment for the Period 2012-2019
TABLE 186: Iranian Business Process Outsourcing (BPO) Market Share Analysis by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 187: Iranian Demand Estimates and Forecasts for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 188: Iranian Business Process Outsourcing (BPO) Market in US$ Million by End-Use: 2012-2019
TABLE 189: Business Process Outsourcing (BPO) Market Share Shift in Iran by End-Use: 2012 VS 2020 VS 2027

ISRAEL

TABLE 190: Israeli Business Process Outsourcing (BPO) Market Estimates and Forecasts in US$ Million by Horizontal Segment: 2020-2027
TABLE 191: Business Process Outsourcing (BPO) Market in Israel in US$ Million by Horizontal Segment: A Historic Review for the Period 2012-2019
TABLE 192: Israeli Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 193: Israeli Business Process Outsourcing (BPO) Addressable Market Opportunity in US$ Million by End-Use: 2020-2027
TABLE 194: Business Process Outsourcing (BPO) Market in Israel: Summarization of Historic Demand in US$ Million by End-Use for the Period 2012-2019
TABLE 195: Israeli Business Process Outsourcing (BPO) Market Share Analysis by End-Use: 2012 VS 2020 VS 2027

SAUDI ARABIA

TABLE 196: Saudi Arabian Business Process Outsourcing (BPO) Market Growth Prospects in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 197: Business Process Outsourcing (BPO) Historic Market Analysis in Saudi Arabia in US$ Million by Horizontal Segment: 2012-2019
TABLE 198: Saudi Arabian Business Process Outsourcing (BPO) Market by Horizontal Segment: Percentage Breakdown of Sales for 2012, 2020, and 2027
TABLE 199: Saudi Arabian Demand for Business Process Outsourcing (BPO) in US$ Million by End-Use: 2020 to 2027
TABLE 200: Business Process Outsourcing (BPO) Market Review in Saudi Arabia in US$ Million by End-Use: 2012-2019
TABLE 201: Saudi Arabian Business Process Outsourcing (BPO) Market Share Breakdown by End-Use: 2012 VS 2020 VS 2027

UNITED ARAB EMIRATES

TABLE 202: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 203: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 204: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 205: Business Process Outsourcing (BPO) Market in the United Arab Emirates: Recent Past, Current and Future Analysis in US$ Million by End-Use for the Period 2020-2027
TABLE 206: United Arab Emirates Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by End-Use: 2012-2019
TABLE 207: Business Process Outsourcing (BPO) Market Share Distribution in United Arab Emirates by End-Use: 2012 VS 2020 VS 2027

REST OF MIDDLE EAST

TABLE 208: Business Process Outsourcing (BPO) Market in Rest of Middle East: Recent Past, Current and Future Analysis in US$ Million by Horizontal Segment for the Period 2020-2027
TABLE 209: Rest of Middle East Business Process Outsourcing (BPO) Historic Market Analysis in US$ Million by Horizontal Segment: 2012-2019
TABLE 210: Rest of Middle East Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 211: Business Process Outsourcing (BPO) Market in Rest of Middle East: Annual Sales Estimates and Forecasts in US$ Million by End-Use for the Period 2020-2027
TABLE 212: Rest of Middle East Business Process Outsourcing (BPO) Market in Retrospect in US$ Million by End-Use: 2012-2019
TABLE 213: Business Process Outsourcing (BPO) Market Share Distribution in Rest of Middle East by End-Use: 2012 VS 2020 VS 2027

AFRICA

TABLE 214: African Business Process Outsourcing (BPO) Market Estimates and Projections in US$ Million by Horizontal Segment: 2020 to 2027
TABLE 215: Business Process Outsourcing (BPO) Market in Africa by Horizontal Segment: A Historic Review in US$ Million for 2012-2019
TABLE 216: African Business Process Outsourcing (BPO) Market Share Breakdown by Horizontal Segment: 2012 VS 2020 VS 2027
TABLE 217: African Business Process Outsourcing (BPO) Latent Demand Forecasts in US$ Million by End-Use: 2020 to 2027
TABLE 218: Business Process Outsourcing (BPO) Historic Demand Patterns in Africa by End-Use in US$ Million for 2012-2019
TABLE 219: Business Process Outsourcing (BPO) Market Share Breakdown in Africa by End-Use: 2012 VS 2020 VS 2027