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Market Research Report

Customer Engagement Solutions

Published by Global Industry Analysts, Inc. Product code 957819
Published Content info 176 Pages
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Customer Engagement Solutions
Published: September 1, 2020 Content info: 176 Pages
Description

Global Customer Engagement Solutions Market to Reach US$27.8 Billion by the Year 2027

Amid the COVID-19 crisis, the global market for Customer Engagement Solutions estimated at US$15.1 Billion in the year 2020, is projected to reach a revised size of US$27.8 Billion by 2027, growing at a CAGR of 9.1% over the period 2020-2027.Solutions, one of the segments analyzed in the report, is projected to grow at a 9.7% CAGR to reach US$23.2 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Services segment is readjusted to a revised 6.6% CAGR for the next 7-year period. This segment currently accounts for a 19.6% share of the global Customer Engagement Solutions market.

The U.S. Accounts for Over 29.6% of Global Market Size in 2020, While China is Forecast to Grow at a 8.5% CAGR for the Period of 2020-2027

The Customer Engagement Solutions market in the U.S. is estimated at US$4.5 Billion in the year 2020. The country currently accounts for a 29.63% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$4.8 Billion in the year 2027 trailing a CAGR of 8.5% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 8.5% and 7.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 7.4% CAGR while Rest of European market (as defined in the study) will reach US$4.8 Billion by the year 2027.We bring years of research experience to this 8th edition of our report. The 176-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • Aspect Software, Inc.
  • Avaya, Inc.
  • Bpmonline
  • Calabrio, Inc.
  • Crmnext
  • eGain Corporation
  • Eptica
  • Freshworks Inc.
  • Genesys
  • IBM Corporation
  • Ifs-Mplsystems
  • Lithium Technologies, LLC.
  • Microsoft Corporation
  • NICE Systems Ltd.
  • Nuance Communications, Inc.
  • OpenText Corporation
  • Oracle Corporation
  • Pegasystems, Inc.
  • Pitney Bowes, Inc.
  • Salesforce.com, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SugarCRM, Inc.
  • Verint Systems, Inc.
  • Zendesk, Inc.
Table of Contents
Product Code: MCP11401

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Impact of Covid-19 and a Looming Global Recession
    • Global Competitor Market Shares
    • Customer Engagement Solutions Competitor Market Share Scenario Worldwide (in %): 2018E
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Current & Future Analysis for Customer Engagement Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 2: World Historic Review for Customer Engagement Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 3: World 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2012, 2018 & 2027
    • TABLE 4: World Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 5: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 6: World 15-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 7: World Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 8: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 9: World 15-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 10: World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 11: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 12: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 13: World Current & Future Analysis for Telecommunication by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 14: World Historic Review for Telecommunication by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 15: World 15-Year Perspective for Telecommunication by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 16: World Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 17: World Historic Review for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 18: World 15-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 19: World Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 20: World Historic Review for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 21: World 15-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Customer Engagement Solutions Market Share (in %) by Company: 2018 & 2027
    • Market Analytics
    • TABLE 22: USA Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 23: USA Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 24: USA 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 25: USA Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 26: USA Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 27: USA 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • CANADA
    • TABLE 28: Canada Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 29: Canada Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 30: Canada 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 31: Canada Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 32: Canada Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 33: Canada 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • JAPAN
    • TABLE 34: Japan Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 35: Japan Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 36: Japan 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 37: Japan Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 38: Japan Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 39: Japan 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • CHINA
    • TABLE 40: China Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 41: China Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 42: China 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 43: China Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 44: China Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 45: China 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • EUROPE
    • Market Facts & Figures
    • European Customer Engagement Solutions Market: Competitor Market Share Scenario (in %) for 2018 & 2027
    • Market Analytics
    • TABLE 46: Europe Current & Future Analysis for Customer Engagement Solutions by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through 2027
    • TABLE 47: Europe Historic Review for Customer Engagement Solutions by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 48: Europe 15-Year Perspective for Customer Engagement Solutions by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2012, 2018 & 2027
    • TABLE 49: Europe Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 50: Europe Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 51: Europe 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 52: Europe Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 53: Europe Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 54: Europe 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • FRANCE
    • TABLE 55: France Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 56: France Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 57: France 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 58: France Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 59: France Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 60: France 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • GERMANY
    • TABLE 61: Germany Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 62: Germany Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 63: Germany 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 64: Germany Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 65: Germany Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 66: Germany 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • ITALY
    • TABLE 67: Italy Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 68: Italy Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 69: Italy 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 70: Italy Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 71: Italy Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 72: Italy 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • UNITED KINGDOM
    • TABLE 73: UK Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 74: UK Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 75: UK 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 76: UK Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 77: UK Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 78: UK 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • REST OF EUROPE
    • TABLE 79: Rest of Europe Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 80: Rest of Europe Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 81: Rest of Europe 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 82: Rest of Europe Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 83: Rest of Europe Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 84: Rest of Europe 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • ASIA-PACIFIC
    • TABLE 85: Asia-Pacific Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 86: Asia-Pacific Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 87: Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 88: Asia-Pacific Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 89: Asia-Pacific Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 90: Asia-Pacific 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027
  • REST OF WORLD
    • TABLE 91: Rest of World Current & Future Analysis for Customer Engagement Solutions by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 92: Rest of World Historic Review for Customer Engagement Solutions by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 93: Rest of World 15-Year Perspective for Customer Engagement Solutions by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2012, 2018 & 2027
    • TABLE 94: Rest of World Current & Future Analysis for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through 2027
    • TABLE 95: Rest of World Historic Review for Customer Engagement Solutions by Vertical - BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through 2017
    • TABLE 96: Rest of World 15-Year Perspective for Customer Engagement Solutions by Vertical - Percentage Breakdown of Value Sales for BFSI, Telecommunication, Retail & Consumer Goods and Other Verticals for the Years 2012, 2018 & 2027

IV. COMPETITION

  • Total Companies Profiled: 43
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