Market Research Report
Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025
|Published by||Grand View Research, Inc.||Product code||682135|
|Published||Content info||163 Pages
Delivery time: 1-2 business days
|Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025|
|Published: July 9, 2018||Content info: 163 Pages||
The global contact center software market size is expected to reach USD 47.77 billion by 2025, according to a new report by Grand View Research, Inc. The market is estimated to grow at a rate of 15.6% during the forecast years. Increasing adoption of cloud-based services, social media, and mobile analytics along with growing consumer base is projected to boost the market expansion.
Various technological advancements have resulted in the introduction of Business Process Automation, thereby, reducing the workload of customer care representatives. For example, advent of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has helped customer-centric organizations in increasing their productivity.
Growing adoption of cloud-based contact center services has allowed organizations in reinforcing the security of confidential information through web security and centralized database. Additionally, cloud-based contact center services provide multiple customer points of contact, which allow remote access to the necessary data.
With the competition intensifying over the years, it has become crucial for organizations to maintain stable and consistent relationships with their customers and ensure customer loyalty. Thus, many companies are adopting contact center software in order to improve the levels of customer satisfaction and experience.
Major companies operating in the contact center software market include: Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc.