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Market Research Report

Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025

Published by Grand View Research, Inc. Product code 682135
Published Content info 163 Pages
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Contact Center Software Market Size, Share & Trends Analysis Report By Service, By Deployment, By Solution (IVR, Customer Collaboration), By End Use, By Enterprise Size, And Segment Forecasts, 2018 - 2025
Published: July 9, 2018 Content info: 163 Pages
Description

The global contact center software market size is expected to reach USD 47.77 billion by 2025, according to a new report by Grand View Research, Inc. The market is estimated to grow at a rate of 15.6% during the forecast years. Increasing adoption of cloud-based services, social media, and mobile analytics along with growing consumer base is projected to boost the market expansion.

Various technological advancements have resulted in the introduction of Business Process Automation, thereby, reducing the workload of customer care representatives. For example, advent of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has helped customer-centric organizations in increasing their productivity.

Growing adoption of cloud-based contact center services has allowed organizations in reinforcing the security of confidential information through web security and centralized database. Additionally, cloud-based contact center services provide multiple customer points of contact, which allow remote access to the necessary data.

With the competition intensifying over the years, it has become crucial for organizations to maintain stable and consistent relationships with their customers and ensure customer loyalty. Thus, many companies are adopting contact center software in order to improve the levels of customer satisfaction and experience.

Further key findings from the study suggest:

  • The global market is projected to expand at a remarkable CAGR of 15.6% over the forecast period. This growth is attributed to the rising demand for cloud-based technology and need for improved customer satisfaction
  • Customer collaboration segment is projected register a CAGR of 23.7% over the forecast period due to growing use of the solution for engaging customers through social media platforms
  • Interactive Voice Response (IVR) software segment is expected to hold the largest market share in 2025, owing to its features such as reduced amount of call drops and improved customer satisfaction
  • Technical advancements in communication and collaboration application result in an increased demand for training and consulting services. The market for these services is projected to grow at a rate of 17.4% over the forecast years
  • The hosted deployment segment is expected to reach USD 22.64 billion by 2025 as it provides remote accessibility and can be easily deployed and integrated with other systems
  • Asia Pacific regional market is projected reach at USD 10.48 billion by 2025, owing to rapid digitization and industrialization initiatives undertaken by the local governments in this region

Major companies operating in the contact center software market include: Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc.

Table of Contents
Product Code: GVR-2-68038-400-0

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
  • 1.3 List of Data Sources

Chapter 2 Executive Summary

  • 2.1 Contact Center Market - Industry Snapshot & Key Buying Criteria, 2014 - 2025
  • 2.2 Global Contact Center Software Market, 2014 - 2025 (USD Million)
    • 2.2.1 Global contact center software market, by region, 2014 - 2025
    • 2.2.2 Global contact center software market, by solution, 2014 - 2025
    • 2.2.3 Global contact center software market, by service, 2014 - 2025
    • 2.2.4 Global contact center software market, by deployment, 2014 - 2025
    • 2.2.5 Global contact center software market, by enterprise size, 2014 - 2025
    • 2.2.6 Global contact center software market, by end-use, 2014 - 2025

Chapter 3 Contact Center Industry Outlook

  • 3.1 Market Segmentation
  • 3.2 Market Size & Growth Prospects
  • 3.3 Contact Center Software Market - Value Chain Analysis
    • 3.3.1 Vendor landscape
  • 3.4 Contact Center Software Market - Market Dynamics
    • 3.4.1 Market driver analysis
      • 3.4.1.1 Increasing demand for the automation of contact center solutions
      • 3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solotions
      • 3.4.1.3 Surging adoption of cloud-based contact centers
    • 3.4.2 Market challenges analysis
      • 3.4.2.1 Inability to achieve higher Average Speed of Answer (ASA) and low First Call Resolution (FCA)
  • 3.5 Penetration and Growth Prospect Mapping
  • 3.6 Contact Center Software Market - Company Market Share Analysis, 2016
  • 3.7 Contact Center Market - Porter's Five Forces Analysis
  • 3.8 Contact Center Market - PESTEL Analysis

Chapter 4 Contact Center Software Solution Outlook

  • 4.1 Contact Center Software Market Share By Solution, 2016
  • 4.2 Automatic Call Distribution (ACD)
    • 4.2.1 ACD contact center software market, 2014 - 2025
  • 4.3 Call Recording
    • 4.3.1 Call recording contact center software market, 2014 - 2025
  • 4.4 Computer Telephony Integration (CTI)
    • 4.4.1 CTI contact center software market, 2014 - 2025
  • 4.5 Customer Collaboration
    • 4.5.1 Customer collaboration contact center software market, 2014 - 2025
  • 4.6 Dialer
    • 4.6.1 Dialer contact center software market, 2014 -2025
  • 4.7 Interactive Voice Responses (IVR)
    • 4.7.1 IVR contact center software market, 2014 -2025
  • 4.8 Reporting & Analytics
    • 4.8.1 Reporting & analytics contact center software market, 2014- 2025
  • 4.9 Workforce Optimization
    • 4.9.1 Workforce optimization contact center software market, 2014 - 2025
  • 4.10 Others
    • 4.10.1 Others contact center software market, 2014 - 2025

Chapter 5 Contact Center Service Outlook

  • 5.1 Contact Center Software Market Share By Service, 2016
  • 5.2 Integration & Deployment
    • 5.2.1 Integration & deployment service in contact center software market, 2014 - 2025
  • 5.3 Support & Maintenance
    • 5.3.1 Support & maintenance service in contact center software market, 2014 - 2025
  • 5.4 Training & Consulting
    • 5.4.1 Training & consulting service in contact center software market, 2014 - 2025
  • 5.5 Managed Services
    • 5.5.1 Managed services in contact center software market, 2014 - 2025

Chapter 6 Contact Center Software Deployment Outlook

  • 6.1 Contact Center Software Market Share By Deployment, 2016
  • 6.2 Hosted
    • 6.2.1 Hosted contact center software market, 2014 - 2025
  • 6.3 On-premise
    • 6.3.1 On-premise contact center software market, 2014 - 2025

Chapter 7 Contact Center Software Enterprise Size Outlook

  • 7.1 Contact Center Software Market Share By Enterprise Size, 2016
  • 7.2 Large Enterprise
    • 7.2.1 Contact center software market for large enterprise, 2014 - 2025
  • 7.3 Small & Medium Enterprise
    • 7.3.1 Contact center software market for small & medium enterprise, 2014 - 2025

Chapter 8 Contact Center Software End-use Outlook

  • 8.1 Contact Center Software Market Share By End Use, 2016
  • 8.2 BFSI
    • 8.2.1 Contact center software market in BFSI, 2014 - 2025
  • 8.3 Consumer Goods & Retail
    • 8.3.1 Contact center software market in consumer goods & retail, 2014 - 2025
  • 8.4 Government
    • 8.4.1 Contact center software market in government, 2014 - 2025
  • 8.5 Healthcare
    • 8.5.1 Contact center software market in healthcare, 2014 - 2025
  • 8.6 IT & Telecom
    • 8.6.1 Contact center software market in IT & telecom, 2014 - 2025
  • 8.7 Travel & Hospitality
    • 8.7.1 Contact center software market in travel & hospitality, 2014 - 2025
  • 8.8 Others
    • 8.8.1 Contact center software market in others end-uses, 2014 - 2025

Chapter 9 Contact Center Software Regional Outlook

  • 9.1 Contact Center Software Market Share By Region, 2016
  • 9.2 North America
    • 9.2.1 North America contact center software market, 2014 - 2025
    • 9.2.2 North America contact center software market, by solution, 2014 - 2025
    • 9.2.3 North America contact center software market, by service, 2014 - 2025
    • 9.2.4 North America contact center software market, by deployment, 2014 - 2025
    • 9.2.5 North America contact center software market, by enterprise size, 2014 - 2025
    • 9.2.6 North America contact center software market, by end use, 2014 - 2025
    • 9.2.7 U.S.
      • 9.2.7.1 U.S. contact center software market, 2014 - 2025
      • 9.2.7.2 U.S. contact center software market, by solution, 2014 - 2025
      • 9.2.7.3 U.S. contact center software market, by service, 2014 - 2025
      • 9.2.7.4 U.S. contact center software market, by deployment, 2014 - 2025
      • 9.2.7.5 U.S. contact center software market, by enterprise size, 2014 - 2025
      • 9.2.7.6 U.S. contact center software market, by end use, 2014 - 2025
    • 9.2.8 Canada
      • 9.2.8.1 Canada contact center software market, 2014 - 2025
      • 9.2.8.2 Canada contact center software market, by solution, 2014 - 2025
      • 9.2.8.3 Canada contact center software market, by service, 2014 - 2025
      • 9.2.8.4 Canada contact center software market, by deployment, 2014 - 2025
      • 9.2.8.5 Canada contact center software market, by enterprise size, 2014 - 2025
      • 9.2.8.6 Canada contact center software market, by end use, 2014 - 2025
  • 9.3 Europe
    • 9.3.1 Europe contact center software market, 2014 - 2025
    • 9.3.2 Europe contact center software market, by solution, 2014 - 2025
    • 9.3.3 Europe contact center software market, by service, 2014 - 2025
    • 9.3.4 Europe contact center software market, by deployment, 2014 - 2025
    • 9.3.5 Europe contact center software market, by enterprise size, 2014 - 2025
    • 9.3.6 Europe contact center software market, by end use, 2014 - 2025
    • 9.3.7 Germany
      • 9.3.7.1 Germany contact center software market, 2014 - 2025
      • 9.3.7.2 Germany contact center software market, by solution, 2014 - 2025
      • 9.3.7.3 Germany contact center software market, by service, 2014 - 2025
      • 9.3.7.4 Germany contact center software market, by deployment, 2014 - 2025
      • 9.3.7.5 Germany contact center software market, by enterprise size, 2014 - 2025
      • 9.3.7.6 Germany contact center software market, by end use, 2014 - 2025
    • 9.3.8 U.K.
      • 9.3.8.1 U.K. contact center software market, 2014 - 2025
      • 9.3.8.2 U.K. contact center software market, by solution, 2014 - 2025
      • 9.3.8.3 U.K. contact center software market, by service, 2014 - 2025
      • 9.3.8.4 U.K. contact center software market, by deployment, 2014 - 2025
      • 9.3.8.5 U.K. contact center software market, by enterprise size, 2014 - 2025
      • 9.3.8.6 U.K. contact center software market, by end use, 2014 - 2025
  • 9.4 Asia Pacific
    • 9.4.1 Asia Pacific contact center software market, 2014 - 2025
    • 9.4.2 Asia Pacific contact center software market, by solution, 2014 - 2025
    • 9.4.3 Asia Pacific contact center software market, by service, 2014 - 2025
    • 9.4.4 Asia Pacific contact center software market, by deployment, 2014 - 2025
    • 9.4.5 Asia Pacific contact center software market, by enterprise size, 2014 - 2025
    • 9.4.6 Asia Pacific contact center software market, by end use, 2014 - 2025
    • 9.4.7 China
      • 9.4.7.1 China contact center software market, 2014 - 2025
      • 9.4.7.2 China contact center software market, by solution, 2014 - 2025
      • 9.4.7.3 China contact center software market, by service, 2014 - 2025
      • 9.4.7.4 China contact center software market, by deployment, 2014 - 2025
      • 9.4.7.5 China contact center software market, by enterprise size, 2014 - 2025
      • 9.4.7.6 China contact center software market, by end use, 2014 - 2025
    • 9.4.8 India
      • 9.4.8.1 India contact center software market, 2014 - 2025
      • 9.4.8.2 India contact center software market, by solution, 2014 - 2025
      • 9.4.8.3 India contact center software market, by service, 2014 - 2025
      • 9.4.8.4 India contact center software market, by deployment, 2014 - 2025
      • 9.4.8.5 India contact center software market, by enterprise size, 2014 - 2025
      • 9.4.8.6 India contact center software market, by end use, 2014 - 2025
    • 9.4.9 Japan
      • 9.4.9.1 Japan contact center software market, 2014 - 2025
      • 9.4.9.2 Japan contact center software market, by solution, 2014 - 2025
      • 9.4.9.3 Japan contact center software market, by service, 2014 - 2025
      • 9.4.9.4 Japan contact center software market, by deployment, 2014 - 2025
      • 9.4.9.5 Japan contact center software market, by enterprise size, 2014 - 2025
      • 9.4.9.6 Japan contact center software market, by end use, 2014 - 2025
  • 9.5 Latin America
    • 9.5.1 Latin America contact center software market, 2014 - 2025
    • 9.5.2 Latin America contact center software market, by solution, 2014 - 2025
    • 9.5.3 Latin America contact center software market, by service, 2014 - 2025
    • 9.5.4 Latin America contact center software market, by deployment, 2014 - 2025
    • 9.5.5 Latin America contact center software market, by enterprise size, 2014 - 2025
    • 9.5.6 Latin America contact center software market, by end use, 2014 - 2025
    • 9.5.7 Brazil
      • 9.5.7.1 Brazil contact center software market, 2014 - 2025
      • 9.5.7.2 Brazil contact center software market, by solution, 2014 - 2025
      • 9.5.7.3 Brazil contact center software market, by service, 2014 - 2025
      • 9.5.7.4 Brazil contact center software market, by deployment, 2014 - 2025
      • 9.5.7.5 Brazil contact center software market, by enterprise size, 2014 - 2025
      • 9.5.7.6 Brazil contact center software market, by end use, 2014 - 2025
  • 9.6 MEA
    • 9.6.1 MEA contact center software market, 2014 - 2025
    • 9.6.2 MEA contact center software market, by solution, 2014 - 2025
    • 9.6.3 MEA contact center software market, by service, 2014 - 2025
    • 9.6.4 MEA contact center software market, by deployment, 2014 - 2025
    • 9.6.5 MEA contact center software market, by enterprise size, 2014 - 2025
    • 9.6.6 MEA contact center software market, by end use, 2014 - 2025

Chapter 10 Competitive Landscape

  • 10.1 Alcatel Lucent Enterprise
    • 10.1.1 Company overview
    • 10.1.2 Product benchmarking
    • 10.1.3 Strategic initiatives
  • 10.2 Avaya, Inc.
    • 10.2.1 Company overview
    • 10.2.2 Financial performance
    • 10.2.3 Product benchmarking
    • 10.2.4 Strategic initiatives
  • 10.3 Cisco Systems, Inc.
    • 10.3.1 Company overview
    • 10.3.2 Financial performance
    • 10.3.3 Product benchmarking
    • 10.3.4 Strategic initiatives
  • 10.4 Enghouse Interactive, Inc.
    • 10.4.1 Company overview
    • 10.4.2 Financial performance
    • 10.4.3 Product benchmarking
    • 10.4.4 Strategic initiatives
  • 10.5 Five9, Inc.
    • 10.5.1 Company overview
    • 10.5.2 Financial performance
    • 10.5.3 Product benchmarking
    • 10.5.4 Strategic initiatives
  • 10.6 Genesys
    • 10.6.1 Company overview
    • 10.6.2 Product benchmarking
    • 10.6.3 Strategic initiatives
  • 10.7 Microsoft Corporation
    • 10.7.1 Company overview
    • 10.7.2 Financial performance
    • 10.7.3 Product benchmarking
    • 10.7.4 Strategic initiatives
  • 10.8 NEC Corporation
    • 10.8.1 Company overview
    • 10.8.2 Product benchmarking
    • 10.8.3 Strategic initiatives
  • 10.9 SAP SE
    • 10.9.1 Company overview
    • 10.9.2 Financial performance
    • 10.9.3 Product benchmarking
    • 10.9.4 Strategic initiatives
  • 10.10 Unify, Inc.
    • 10.10.1 Company overview
    • 10.10.2 Product benchmarking
    • 10.10.3 Strategic initiatives

List of Tables

  • TABLE 1 Contact Center market - Industry snapshot & key buying criteria, 2014 - 2025
  • TABLE 2 Global contact center software market, 2014 - 2025 (USD Million)
  • TABLE 3 Global contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 4 Global contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 5 Global contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 6 Global contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 7 Global contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 8 Global contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 9 Vendor landscape
  • TABLE 10 Contact center software market - Key market driver impact
  • TABLE 11 Benefits of business process automation in companies across the globe, 2017 (%)
  • TABLE 12 Impact of omnichannel customer experience, 2016 (%)
  • TABLE 13 Cloud adoption rates by 2020 (%)
  • TABLE 14 Contact center software market - Key market challenge impact
  • TABLE 15 Elements of customer satisfaction (%)
  • TABLE 16 ACD contact center software market, 2014 - 2025 (USD Million)
  • TABLE 17 ACD contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 18 Call recording contact center software market, 2014 - 2025 (USD Million)
  • TABLE 19 Call recording contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 20 CTI contact center software market, 2014 - 2025 (USD Million)
  • TABLE 21 CTI contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 22 Customer collaboration contact center software market, 2014 - 2025 (USD Million)
  • TABLE 23 Customer collaboration contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 24 Dialer contact center software market, 2014 - 2025 (USD Million)
  • TABLE 25 Dialer contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 26 IVR contact center software market, 2014 - 2025 (USD Million)
  • TABLE 27 IVR contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 28 Reporting & analytics contact center software market, 2014 - 2025 (USD Million)
  • TABLE 29 Reporting & analytics contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 30 Workforce optimization contact center software market, 2014 - 2025 (USD Million)
  • TABLE 31 Workforce optimization contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 32 Other contact center software market, 2014 - 2025 (USD Million)
  • TABLE 33 Other contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 34 Integration & deployment service in contact center software market, 2014 - 2025 (USD Million)
  • TABLE 35 Integration & deployment service in contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 36 Support & maintenance service in contact center software market, 2014 - 2025 (USD Million)
  • TABLE 37 Support & maintenance service in contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 38 Training & consulting service in contact center software market, 2014 - 2025 (USD Million)
  • TABLE 39 Training & consulting service in contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 40 Managed services in contact center software market, 2014 - 2025 (USD Million)
  • TABLE 41 Managed services in contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 42 Hosted contact center software market, 2014 - 2025 (USD Million)
  • TABLE 43 Hosted contact center software market, by region, 2014 - 2025 (USD Million)
  • TABLE 44 On-premise contact center software, 2014 - 2025 (USD Million)
  • TABLE 45 On-premise contact center software, by region, 2014 - 2025 (USD Million)
  • TABLE 46 Contact center software market for large enterprise, 2014 - 2025 (USD Million)
  • TABLE 47 Contact center software market for large enterprise, by region, 2014 - 2025 (USD Million)
  • TABLE 48 Contact center software market for small & medium enterprise, 2014 - 2025 (USD Million)
  • TABLE 49 Contact center software market for small & medium enterprise, by region, 2014 - 2025 (USD Million)
  • TABLE 50 Contact center software market in BFSI, 2014 - 2025 (USD Million)
  • TABLE 51 Contact center software market in BFSI, by region, 2014 - 2025 (USD Million)
  • TABLE 52 Contact center software market in consumer goods & retail, 2014 - 2025 (USD Million)
  • TABLE 53 Contact center software market in consumer goods & retail, by region, 2014 - 2025 (USD Million)
  • TABLE 54 Contact center software market in government, 2014 - 2025 (USD Million)
  • TABLE 55 Contact center software market in government, by region, 2014 - 2025 (USD Million)
  • TABLE 56 Contact center software market in healthcare, 2014 - 2025 (USD Million)
  • TABLE 57 Contact center software market in healthcare, by region, 2014 - 2025 (USD Million)
  • TABLE 58 Contact center software market in IT & telecom, 2014 - 2025 (USD Million)
  • TABLE 59 Contact center software market in IT & telecom, by region, 2014 - 2025 (USD Million)
  • TABLE 60 Contact center software market in travel & hospitality, 2014 - 2025 (USD Million)
  • TABLE 61 Contact center software market in travel & hospitality, by region, 2014 - 2025 (USD Million)
  • TABLE 62 Contact center software market in other end uses, 2014 - 2025 (USD Million)
  • TABLE 63 Contact center software market in other end uses, by region, 2014 - 2025 (USD Million)
  • TABLE 64 North America contact center software market, 2014 - 2025 (USD Million)
  • TABLE 65 North America contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 66 North America contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 67 North America contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 68 North America contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 69 North America contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 70 U.S.contact center software market, 2014 - 2025 (USD Million)
  • TABLE 71 U.S.contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 72 U.S.contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 73 U.S.contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 74 U.S.contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 75 U.S.contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 76 Canada contact center software market, 2014 - 2025 (USD Million)
  • TABLE 77 Canada contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 78 Canada contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 79 Canada contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 80 Canada contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 81 Canada contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 82 Europe contact center software market, 2014 - 2025 (USD Million)
  • TABLE 83 Europe contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 84 Europe contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 85 Europe contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 86 Europe contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 87 Europe contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 88 Germany contact center software market, 2014 - 2025 (USD Million)
  • TABLE 89 Germany contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 90 Germany contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 91 Germany contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 92 Germany contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 93 Germany contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 94 U.K. contact center software market, 2014 - 2025 (USD Million)
  • TABLE 95 U.K. contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 96 U.K. contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 97 U.K. contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 98 U.K. contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 99 U.K. contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 100 Asia Pacific contact center software market, 2014 - 2025 (USD Million)
  • TABLE 101 Asia Pacific contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 102 Asia Pacific contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 103 Asia Pacific contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 104 Asia Pacific contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 105 Asia Pacific contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 106 China contact center software market, 2014 - 2025 (USD Million)
  • TABLE 107 China contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 108 China contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 109 China contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 110 China contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 111 China contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 112 India contact center software market, 2014 - 2025 (USD Million)
  • TABLE 113 India contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 114 India contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 115 India contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 116 India contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 117 India contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 118 Japan contact center software market, 2014 - 2025 (USD Million)
  • TABLE 119 Japan contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 120 Japan contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 121 Japan contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 122 Japan contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 123 Japan contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 124 Latin America contact center software market, 2014 - 2025 (USD Million)
  • TABLE 125 Latin America contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 126 Latin America contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 127 Latin America contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 128 Latin America contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 129 Latin America contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 130 Brazil contact center software market, 2014 - 2025 (USD Million)
  • TABLE 131 Brazil contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 132 Brazil contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 133 Brazil contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 134 Brazil contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 135 Brazil contact center software market, by end use, 2014 - 2025 (USD Million)
  • TABLE 136 MEA contact center software market, 2014 - 2025 (USD Million)
  • TABLE 137 MEA contact center software market, by solution, 2014 - 2025 (USD Million)
  • TABLE 138 MEA contact center software market, by service, 2014 - 2025 (USD Million)
  • TABLE 139 MEA contact center software market, by deployment, 2014 - 2025 (USD Million)
  • TABLE 140 MEA contact center software market, by enterprise size, 2014 - 2025 (USD Million)
  • TABLE 141 MEA contact center software market, by end use, 2014 - 2025 (USD Million)

List of Figures

  • FIG. 1 Market segmentation and scope
  • FIG. 2 Contact center software market, 2014 - 2025 (USD Million)
  • FIG. 3 Contact center software market - Value chain analysis
  • FIG. 4 Contact center software market - Market dynamics
  • FIG. 5 Key opportunities prioritized
  • FIG. 6 Contact center software - Company market share, 2016
  • FIG. 7 Contact Center market - Porter's five forces analysis
  • FIG. 8 Contact Center market - PESTEL analysis
  • FIG. 9 Contact center software market, by solution, 2016
  • FIG. 10 Contact center software market, by service, 2016
  • FIG. 11 Contact center software market, by deployment, 2016
  • FIG. 12 Contact center software market, by enterprise size, 2016
  • FIG. 13 Contact center software market, by end use, 2016 & 2025
  • FIG. 14 Contact center software market, by region, 2016
  • FIG. 15 Regional - Key takeaways
  • FIG. 16 North America contact center software market - Key takeaways
  • FIG. 17 Europe contact center software market - Key takeaways
  • FIG. 18 Asia Pacific contact center software market - Key takeaways
  • FIG. 19 Latin America contact center software market - Key takeaways
  • FIG. 20 MEA contact center software market - Key takeaways
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