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Automation Focus Group: CSPs Start Automating Sans Overall Master Plan

Published by Heavy Reading Product code 604346
Published Content info 14 Pages
Delivery time: 1-2 business days
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Automation Focus Group: CSPs Start Automating Sans Overall Master Plan
Published: February 14, 2018 Content info: 14 Pages

Conventional wisdom dictates that communications service providers (CSPs) aren't eager to make changes to their processes and systems without a firm framework in place. It's one of several reasons that changes at the service-provider level often seem to happen at glacial speeds as compared to other industries.

But input from 11 service providers in Heavy Reading's Thought Leadership Council (TLC) indicates that trend may not be the case in terms of automation. Most of the operators on the Council are approaching automation on an ad hoc basis, foregoing the traditional mindset of developing a complete master plan before moving ahead with the types of changes automation is expected to bring.

Overall, these operators say they're doing a good job with automation despite the lack of long-term planning. Network management tops the list of functions to be automated, followed closely by incident and problem management.

Automation Focus Group: CSPs Start Automating Sans Overall Master Plan was generated from a Q&A with service provider employees who are involved with automation initiatives. This focus group was asked 10 questions about planning, likely internal impact, drivers and partners related to automation. The results clearly indicate that service providers expect positive results from automation even without following a well-developed master plan for accomplishing those results.

The following excerpt shows that 45 percent of TLC participants say their companies are implementing an automation strategy by automating discrete processes first and developing a master plan later. One TLC participant further clarified, "Billing is in progress; incident and problem management is in place; and SD-WAN fulfilment is planned. There is, however, not a comprehensive, coordinated strategy for an overall automation strategy."


Table of Contents

Table of Contents


  • Key Findings
  • About the Thought Leadership Council


  • Figure 1: What grade does your company receive for its current level of knowledge regarding telecom automation?
  • Figure 2: When does your company expect to have a basic blueprint in place for automation?
  • Figure 3: How is your company implementing its automation strategy?


  • Figure 4: By 2020, what percentage of your company's current workforce will likely become redundant as a result of automation?
  • Figure 5: Which of the following processes does your company plan to automate?
  • Figure 6: Which technologies will your company use for automation purposes?
  • Figure 7: What technologies will be the most impactful for automation within your company?
  • Figure 8: How important is virtualization to telecom automation?


  • Figure 9: What is the main business driver to your company for deploying automation?
  • Figure 10: Who will be your company's most important partners throughout the automation process?


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