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B/OSS Transformation Focus Group: B/OSS Automation Plans Equate to Cautious Optimism

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Published Content info 13 Pages
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B/OSS Transformation Focus Group: B/OSS Automation Plans Equate to Cautious Optimism
Published: June 5, 2018 Content info: 13 Pages

More than half of service providers in this month's Thought Leadership Council (TLC) say their companies are already automating business and operations support systems (B/OSS). Furthermore, 60 percent of panelists also say automation will become a critical part of their company's B/OSS within two years.

For the most part, service providers on the council were cautiously optimistic overall about their company's B/OSS automation plans. Probably the clearest indicator of this is the fact that none of the panelists ranked their company's knowledge of B/OSS automation as excellent; instead, about 70 percent were ranked as either good or average.

The biggest obstacle that B/OSS automation faces, according to more than 70 percent of panelists, is a lack of skills associated with it. Panelists expressed frustration on numerous fronts, with one commenting, "There is a steep learning curve associated with implementing automation in B/OSS. Meanwhile, our scarce skillset dedicated to these types of projects are committed to other priority projects."

TLC circumvents traditional industry hype to ascertain how service providers are really responding to important industry technologies and trends. What makes this initiative so unique is that participants discuss issues in a completely anonymous forum, enabling them to share insights and express business realities that otherwise could not be shared.

This focus group covered in B/OSS Transformation Focus Group: B/OSS Automation Plans Equate to Cautious Optimism was asked 10 questions about B/OSS automation to ascertain deployment plans, technology, drivers and obstacles for B/OSS automation. The results clearly indicate that service providers have realistic goals and expectations for this technology, but they're also cognizant of the challenges they face as they continue to integrate automation.

TLC members were asked to rate their company's general understanding of B/OSS automation. The panelists were evenly split, at 36 percent, between rating their companies as having a good and an average understanding of B/OSS automation. Eighteen percent of panelists say their companies have room for improvement in terms of understanding B/OSS automation. One such panelist clarified his answer by saying, "I think our understanding of BSS automation is good, but OSS automation understanding needs improvement." The panelist who gave his company a failing grade said, "The failing grade applies to the area in which I work. In other areas, the understanding of B/OSS automation is much better." None of the panelists gave their company an excellent rating.


Table of Contents

Table of Contents


  • Key Findings
  • About the Thought Leadership Council


  • Figure 1: How would you rate your company's general understanding of B/OSS automation?
  • Figure 2: At what stage is your company regarding evaluation and deployment of automation in B/OSS?
  • Figure 3: When will automation become a critical part of your company's B/OSS?
  • Figure 4: How would you rate B/OSS automation in terms of your company's overall budget?


  • Figure 5: How much of your B/OSS infrastructure does your company expect to automate?
  • Figure 6: In the following areas, is B/OSS automation viewed as Critical, Somewhat Important or Not Important?
  • Figure 7: In what areas is B/OSS automation needed most in your company?


  • Figure 8: What needs to happen for B/OSS automation to become mainstream in your company?
  • Figure 9: What is the greatest driver for B/OSS automation to become mainstream in your company?
  • Figure 10: What are the biggest obstacles to B/OSS automation in your company?


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