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Conversational AI: A European Evolution

Published: | IDC | 15 Pages | Delivery time: 1-2 business days


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Conversational AI: A European Evolution
Published: May 3, 2021
Content info: 15 Pages
Delivery time: 1-2 business days
  • Description
  • Table of Contents

This IDC Market Perspective explores the current state of conversational AI platform adoption in Europe and examines how conversational AI technology is beginning to power a new set of use cases beyond customer-facing scenarios. The report also highlights the distinct European dynamic faced by conversational AI platform vendors when selling their technologies in Europe, broad market conditions, and how vendors should begin to position themselves to take advantage of the market opportunity presented by use case expansion."The European conversational AI platforms market is progressively maturing at a time when a host of new use cases for the technology are beginning to present themselves. Vendors need to position their technologies so that they clearly align with the expectations of European customers, enabling them to capitalize on a mixture of exciting and emerging use case opportunities in the region," said Jack Vernon, senior research analyst, IDC.

Product Code: EUR147629821

Executive Snapshot

New Market Developments and Dynamics

  • Introduction
  • Key Drivers of Adoption
  • Barriers to Adoption
  • European Demand for Conversational AI platforms
  • Representative Conversational AI Platform Vendors in Europe
    • Large Platform Vendors
    • Regional Specialists
    • Global Specialists
  • Technology Developments
  • Conversational AI Use Case Expansion: Beyond Customer Interactions
    • Finance
    • HR
    • Business Operations
    • IT
    • Embedded Virtual Assistants
  • Four Factors Define Use Case Fit for Conversational AI Platforms
  • Market Trends
    • Expansion of Use Cases for Conversational AI Platforms Creating a Strategic Challenge for Vendors
    • Customers' Proclivity to Switch Vendors

Advice for the Technology Suppliers

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