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IDC PeerScape: Practices to Drive Business Outcomes with Automation, AI, and ML

Published by IDC Product code 1009082
Published Content info 11 Pages
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IDC PeerScape: Practices to Drive Business Outcomes with Automation, AI, and ML
Published: June 3, 2021 Content info: 11 Pages
Description

This IDC PeerScape describes practices to drive business outcomes with automation, AI, and ML."To be successful, organizations should align AI projects with their corporate strategy, assemble teams with both technology prowess and industry knowledge, and obtain buy-in from top executives and business users," says David Weldon, adjunct analyst, IDC's IT Executive Programs (IEP).

Table of Contents
Product Code: US47729221

IDC PeerScape Figure

Executive Summary

Peer Insights

  • Practice 1: Adopt a Common Data Model That Provides Quality, Trustworthy Data for Automation, AI, and ML Tools
    • Challenge
    • Examples
      • ConsumerMedical
      • ResultsCX
      • Convoy
    • Guidance
  • Practice 2: Separate Hype from Reality to Create Executive and Organizational Buy-In
    • Challenge
    • Examples
      • ConsumerMedical
      • ResultsCX
      • Convoy
    • Guidance
  • Practice 3: Partner with Outside Providers for Critical Skills While Developing Industry Knowledge Internally
    • Challenge
    • Examples
      • ConsumerMedical
      • ResultsCX
      • Convoy
    • Guidance
  • Practice 4: Use Metrics That Clearly Show How Investments Improve Business Outcomes/Customer Engagement
    • Challenge
    • Examples
      • ConsumerMedical
      • ResultsCX
      • Convoy
    • Guidance
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